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奧克蘭機場萬怡飯店的評分

3 out of 5
奧克蘭機場萬怡飯店
350 Hegenberger Rd, Oakland, CA

評論

8.6

有夠讚

10 分，有夠讚；1409 則評論中有 843 則" "
8 分，不錯哦；1409 則評論中有 294 則" "
6 分，一般般；1409 則評論中有 112 則" "
4 分，不太好；1409 則評論中有 58 則" "
2 分，很糟糕；1409 則評論中有 102 則" "

8.8/10

整潔度

9.0/10

員工素質

8.0/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Chun feng

喜歡：整潔度、員工素質和住宿環境和硬體
I don't like to be disturbed by phone calls
於 2024 年 4 月住了 1 晚
Janiah Owens, Front Desk Supervisor 於 2024年4月30日回覆
We do apologies for disturbing you. We will make sure that does not happen again if you choose to stay with us again. Thank you for choosing to stay with us.

10/10 有夠讚

Haozhuo

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
great
於 2024 年 1 月住了 1 晚
M 於 2024年1月28日回覆
Thank you for the amazing score! We hope to see you again!

10/10 有夠讚

Weiye

於 2023 年 3 月住了 1 晚
M 於 2023年4月19日回覆
Thank you for the amazing score Weiye! We hope to see you again!

10/10 有夠讚

Waiyiu

於 2023 年 2 月住了 1 晚
M 於 2023年3月6日回覆
Thank you for the amazing score Waiyiu! We hope to see you again!

10/10 有夠讚

Lianxia

團體旅遊
环境 服务态度非常好
於 2022 年 6 月住了 2 晚
M 於 2022年6月23日回覆
Thank you for the honest feedback. I am happy our staff was up to your expectations. We look forward to your stay with us again.

10/10 有夠讚

bingzhu

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 12 月住了 1 晚
M 於 2022年8月12日回覆
Thank you for the score bingzhu for the amazing score!

10/10 有夠讚

真實旅客

於 2021 年 7 月住了 1 晚
fom 於 2021年7月19日回覆
Thank you for choosing the Courtyard Marriott Oakland Airport. We hope to see you again.

10/10 有夠讚

JERRY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Only stayed for one fast night to catch flight but room was beautiful and check in was easy. very helpful with catching very early flight
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Carlos

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me gusta mucho la propiedad lo. Que no me gusta is segureda
於 2024 年 5 月住了 2 晚

6/10 一般般

Rigo

不喜歡：員工素質
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Guadalupe

喜歡：整潔度和住宿環境和硬體
Muy bueno
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Emily

喜歡：整潔度、員工素質和住宿環境和硬體
Lyft service provided to and from hotel. Staff was great.
於 2024 年 4 月住了 1 晚
M 於 2024年5月10日回覆
Thank you for the amazing score and comment. We hope to see you again.

6/10 一般般

David

情侶出遊
喜歡：員工素質
不喜歡：整潔度
First of all, I was not told that I had to pay $20 for parking, which is ridiculous when you’re staying at a hotel specially next to the airport. It’s not like it was downtown and there was limited parking just another way to charge fees no signs leading to the elevator, except right next to the elevator.
於 2024 年 5 月住了 1 晚
M 於 2024年5月7日回覆
Thank you for your honest feedback, we will bring this up to our management team. Thank you for staying with us.

6/10 一般般

DENIESHA

情侶出遊
喜歡：員工素質
It gets the job done but you’re probably better off spending a little more.
於 2024 年 5 月住了 3 晚
M 於 2024年5月7日回覆
Thank you for your honest feedback, we will bring this up to our management team. Thank you for staying with us.

10/10 有夠讚

Amarelis，Chicago

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The women who checked me in was so amazing and professional. She expedited everything despite being so busy. It was a great experience.
於 2024 年 4 月住了 1 晚
M 於 2024年5月7日回覆
Thank you for the amazing score. We hope to see you again.

10/10 有夠讚

Stephen E.

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The only complaints I have would be the penmanship of the night clerk making the room number somewhat indeciferable on the key card folder entailing a trip back to the front desk at 12:30 in the morning, not fun after a 9 hour plane ride. And then neither key card worked, entailing another trip to the desk to correct that issue. Great beyond those items.
於 2024 年 4 月住了 1 晚
M 於 2024年5月7日回覆
Thank you for the amazing score. We hope to see you again.

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant welcome! Everyone was very kind and polite.
於 2024 年 4 月住了 1 晚
M 於 2024年5月7日回覆
Thank you for the amazing score. We hope to see you again.

10/10 有夠讚

Yolanda

團體旅遊
All perfect
於 2024 年 4 月住了 1 晚
Janiah Owens, Front Desk Supervisor 於 2024年4月30日回覆
Dear Ms. Yolanda,On behalf of the entire hotel team, I want to thank you for sharing about your perfect stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk department as a way of celebrating the great experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Mai

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a great stay
於 2024 年 4 月住了 1 晚
Janiah Owens, Front Desk Supervisor 於 2024年4月30日回覆
Dear Ms. Mai,On behalf of the entire hotel team, I want to thank you for sharing about your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Kellie，Angwin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Christine

情侶出遊
喜歡：整潔度和住宿環境和硬體
Na
於 2024 年 2 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Ninad

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Alkarim

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff
於 2024 年 4 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Semra

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was nice. The pillows were cheap, but everything was clean and the staff were friendly. We had been a little confused because we were charged 100 dollars for a deposit by the hotel, but also an additional 100 dollars from Expedia, which the staff didn’t help us with and only told us to contact them. I wish they helped a little!
於 2024 年 4 月住了 2 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Jose

喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and quiet
於 2024 年 4 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Yajaira

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Robert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to the coliseum.
於 2024 年 4 月住了 3 晚
Janiah Front Desk Supervisor 於 2024年4月7日回覆
Thank you for sharing about your stay. . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 有夠讚

Duane，Riverside

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Earl，Wichita

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Convenient
於 2024 年 1 月住了 4 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Dena

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel itself was nice, clean and the staff was great. The surrounding area was not walkable due to it being unsafe. Not a lot of places to dine outside the hotel, with many establishments closing due to theft. Even fast food places don't allow dining in the restaurant, only drive-thru.
於 2024 年 4 月住了 3 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Mariana

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

6/10 一般般

Luis

於 2024 年 3 月住了 7 晚
M 於 2024年4月29日回覆
Than you for the score. Please do let us know what we could have done better. Thank you for staying with us.

10/10 有夠讚

Mohamed

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A
於 2024 年 3 月住了 2 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

8/10 不錯哦

Ghazal

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were wonderful and made us feel comfortable and answered all of our questions. The hotel was also clean, but there was a strong cigarette odour throughout the halls and in our room. If that hadn’t been there, our stay would have been 10/10.
於 2024 年 3 月住了 4 晚
M 於 2024年4月29日回覆
Thank you for your feedback. We thank you for staying with us.

8/10 不錯哦

Amy

喜歡：整潔度、員工素質和住宿環境和硬體
Our room faced the BART tracks and every 15 minutes all we heard was loud clanking from the BART. Other than that, it was a great stay. Clean, nice hotel, friendly staff, modern, close to the A’s stadium, and although in a terrible location, it felt safe
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for your feedback. We thank you for staying with us.

10/10 有夠讚

J

於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

8/10 不錯哦

Ro，Sacramento

喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
I had to be moved from a balcony room to a non do to me complaining about a dry spit on the wall. Like it made me feel like the room wasn’t clean like it should because it was a lugie and dry. When I told the housekeeper she said I don’t speak English. My car wasn’t broken in to because the security does rounds. The new room was okay for a one night event.
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for your feedback. We thank you for staying with us.

2/10 很糟糕

mohammed abu

不喜歡：整潔度、設施服務和住宿環境和硬體
Was way out dated and not the best
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

8/10 不錯哦

Kaneisha，New Orleans

於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again.

8/10 不錯哦

Cinnamon

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Room was nice and quiet
於 2024 年 3 月住了 2 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again.

10/10 有夠讚

Dimitri

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent airport access. Comfortable beds. Easy stay overall!
於 2024 年 2 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

2/10 很糟糕

Arielle

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Hotel was extremely dirty. So dirty that I could not stay one night in this hotel and I had to find another hotel. I was really inconvenienced.
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

10/10 有夠讚

jholene

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Carol

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was a very good experience and would highly recommend to friends and family.
於 2024 年 3 月住了 3 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Laura

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

6/10 一般般

Sophie Beth

喜歡：整潔度和員工素質
Like other Marriott's it pretends to be upscale when it is average. Breakfast is overpriced for limited amounts. Pay additional for second cup of coffee.
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

10/10 有夠讚

PHAT

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room is great. However, it does not have a USB charger.
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

6/10 一般般

Cynthia

於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Than you for the score. Please do let us know what we could have done better. Thank you for staying with us.

10/10 有夠讚

Michelle

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check in was a breeze and the customer service outstanding. Great start to my vacation
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!

10/10 有夠讚

Ayleen

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
M 於 2024年4月29日回覆
Thank you for the amazing score. We hope to see you again!