「The beach and ocean are great here, but the staff was not overly helpful and all meals took an hour or more after ordering, despite the resort being largely empty. The rooms were decent and the animals were interesting.」
「This isn’t luxury. This property isn’t as advertised; don’t be fooled by the pictures. It’s burning but luxury. It’s basically a scam.
1. The beach isn’t private.
2. The place is a construction site with vast areas incomplete, and covered by straw mats
3. There were cockroaches in the room, and insects too. The doors are not properly done, there’s huge spaces at the top and under the doors, so the mosquitoes and insects just keep coming, even after you spray.
4. The restaurant was dusty -...
「The hotel was not able to honor my booking-- the rooms we booked were not available . No manager was on the site and the only staff who was there was not able to validate our Expedia booking. Alternate rooms they suggested were terrible. We ended up securing rooms in a different facility. 」
「I booked a nights stay with my family. Upon arrival front desk insisted they are not active on hotels. Com and made me a new reservation with a much higher rate. I showed them my reservation but service was terrible. I had driven almost an hour to get to this place mind you. I found another hotel hill view hotel in McCarthy hills that was a much better experience 」
