Dear Valued Guest, We would like to thank you for choosing Mercure Bali Nusa Dua during you visited Bali. We do apologies for the service which did not contribute towards a perfect stay experience for you especially our room. The experience you describe causes us deep concern as it does not represent the quality of service we strive for at our hotel, we appreciate you bringing this issue to our attention and therefore giving us the opportunity to improve. Thank you again for your feedback. We do hope to have the opportunity to serves you better in the near future. Best Regards Manis Arianti Front Office Manager

Hi Wai Thank you for your review. We aim to offer clean, great value accommodation in Nusa Dua. I am sorry that you felt the room was not clean. I will address this with my team. I hope to see you next time your in Bali. Ben Patten GM

Dear Gloria,Once again thank you for your wonderful feedback! We're delighted to hear that you had a very nice and quiet getaway from the hustle and bustle of Kuta at our hotel. It's great to know that you found our service to be excellent and that you found our prices to be exceptionally affordable.We strive to provide our guests with a peaceful and convenient retreat, and we're pleased that you found your stay with us to be enjoyable.Thank you for choosing our hotel for your getaway, and we hope to have the opportunity to welcome you back for another relaxing stay in the future.Warm regards,Ketut IrianaGeneral Manager

Dear Gloria,Thank you for your glowing review! We're thrilled to hear that you enjoyed the lovely grounds of our hotel and that you found our buffet breakfast to be outstanding. It's great to know that there was more than enough food to satisfy your appetite!We're glad that you found our shuttle service to the beach superb and that you were able to enjoy the beautiful white sandy beach with its long stretch of shoreline. Your description of the beach sounds absolutely remarkable!Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Ketut IrianaGeneral Manager

Dear Geilson,I am deeply sorry to hear about the multiple issues you experienced during your stay at our hotel. Your comfort and safety are our top priorities, and it's distressing to learn that we failed to meet your expectations in several regards.The flooding of your room, lack of timely response to your request for a room change, and the unresponsiveness of our staff when you requested a spoon for your meal are completely unacceptable. I apologize sincerely for the inconvenience and frustration this must have caused you, especially considering your broken ankle.Regarding the flooding issue, I assure you that we will investigate this matter thoroughly and take immediate steps to address it to prevent any recurrence in the future. Your feedback is invaluable in helping us improve our services and facilities.Furthermore, the lack of follow-up from our management team and the potential safety hazard with the electrical socket are deeply concerning. I will personally ensure that your concerns are brought to the attention of the management team, and appropriate measures are taken to rectify the situation and prevent similar incidents from happening again.Once again, I offer my sincerest apologies for the series of unfortunate events you experienced during your stay. Best Regards,Ketut IrianaGeneral Manager

Dear Bintian,Thank you very much for your positive feedback! We're delighted to hear that you enjoyed your experience at our hotel on Bali Island. We strive to provide exceptional service and a memorable stay for all our guests. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future!Sincerely,Ketut IrianaGeneral Manager

Dear Praneel,We hope this message finds you well. Thank you for taking the time to share your feedback with us. Your opinion is highly valuable, and we appreciate your honesty.We would like to express our sincere apologies if there were aspects of your stay that did not meet your expectations. We are committed to providing a positive experience for all our guests, and your feedback helps us identify areas where we can improve.At Mercure Nusa Dua, we continuously strive to improve, and your feedback is an essential part of this process. If there's anything else you would like to share or discuss, please feel free to reach out to us.Once again, thank you for choosing Mercure Nusa Dua, Bali. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Ketut IRIANAGeneral Manager

Dear SUSUMU,Warm greetings from Mercure Nusa Dua, Bali!We trust this message finds you well and in good spirits. On behalf of the entire team, we would like to express our sincere gratitude for your excellent score of 100! Your positive feedback is a source of inspiration for us, and we are delighted to learn that your stay with us met or exceeded your expectations.At Mercure Nusa Dua, we are committed to providing exceptional service and creating memorable experiences for our guests. Your acknowledgment of our efforts is truly rewarding and motivates us to continually strive for excellence.Once again, thank you for choosing Mercure Nusa Dua, Bali. We sincerely appreciate your support and look forward to the pleasure of hosting you again in the future.Should you have any inquiries or if there's anything we can assist you with, please feel free to reach out. We are here to ensure your stay remains exceptional.Best regards,Ketut IrianaGeneral Manager

Dear Deborah,Warm greetings from Mercure Nusa Dua, Bali!We hope this message finds you well. Thank you for taking the time to share your feedback with us. Your opinion is highly valuable, and we appreciate your honesty.We would like to express our sincere apologies if there were aspects of your stay that did not meet your expectations. We are committed to providing a positive experience for all our guests, and your feedback helps us identify areas where we can improve.At Mercure Nusa Dua, we continuously strive to improve, and your feedback is an essential part of this process. If there's anything else you would like to share or discuss, please feel free to reach out to us.Once again, thank you for choosing Mercure Nusa Dua, Bali. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Ketut IRIANAGeneral Manager

Dear Valued Guest, I apologize to hear about your unpleasant experience during your stay. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective in several areas. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that person in charge on that time will receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. We are increasing our internal training in communication skill for all staff member to avoid same issue again. Thank you for bringing this error to my attention, in order to rectify the lack of towel issue we start to complete with new Towel in room and Pool Towel. To improve our hotel facilities, for Buggy to beach beside running by schedule we will adjust more flexible if the car could not accommodate all guest. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Thank you for your understanding and Thank you being our loyalty. Yours sincerely, Ketut IRIANA General Manager

Dear Valued Guest, Thank you for taking the time to share this review following your recent stay with us. We are very sorry to read of the discomfort you experienced in the restaurant. It was also very disappointing to read that we failed to take some sort of corrective action during your stay when this was brought to our attention, as such I would like to extend a most sincere apology. We let you down, which is the last thing we would ever want to do and we can appreciate how disappointing this whole experience must have been for you. Please be assured that we have taken all the necessary measures to ensure this same experience does not recur for you or any other guest. Your honest feedback truly helps us to improve on our guest experience. We are most grateful you have shared this and I do sincerely hope we may have the chance to welcome you back for a greatly improved experience in future. Best Regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for your review score. We more than happy if you could provide the details of your experienced in order to provide better service in the future. However we valued all guest feedback since it allow us to further improve the quality of our service. Best Regards, Ketut IRIANA General Manager

Dear Niwat, Thank you for spending your precious time to share your recent experience with us. I am happy that you had a great time with us. Moreover, we really appreciate your positive feedback regarding all aspects of our resort and regarding the hand and face towels actually it's on requested, the housekeeping will fill it during guest request. However we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our service quality. Once again, thank you, I expect to have the pleasure to have you again at Mercure Bali Nusa Dua in the near future. Best Regards, Manis Arianti Front Office Manager

Dear Valued Guest, Thank you for staying with us and for taking time to review us. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests opinion. Regretted to learn that we did not meet your expectation towards the facilities offered in our hotel and we extend our deepest apologies for any inconveniences you might have experienced. However, allow us to assure you that your remarks have been taken on-board and immediate action will be taken to improve this and prevent such situations from reoccurring again in the future. Once again, thank you for your feedback and we are looking forward to your future visits. Best regards, Ketut IRIANA General Manager