「The check-in experience was a bit troublesome. I arrived late at night, the front desk assigned me the wrong room, which required me to go back and forth to update my key card. After I was unable to open the door again, a staff member accompanied me upstairs and opened the room and then we found this one was already occupied. I hope this didn’t alarm the guest inside. The room I was finally assigned had stained sheet.
Other than these issues, everything else was fine. I hope the hotel can...
「very bad check in experience, I was driving from Utah arriving at 3:00pm (hotel check in time), but the hotel are at the border of Arizona side which means it is 2:00pm. The Front manager ask me for US$ 25 for early check in and I think it is ridiculous. I never have problem to check in before 12pm in other hotel unless their room is not ready. Obviously the room is ready but the manager ask me to come back after 3pm. secondly, the room has smell and I had to buy air fresh to spray the whole...
「Returning to my room on Sept 7 the TV would not work. After 20-30 min of trying I went to front desk. Receptionist said. "Has been out all day, Mgr tried but said it was the best that could have been done". Understand these things happen,but why did they not slip a note to each room, saving me the time tryinto get it to work?」
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