"Since our arrival, we have encountered several significant discrepancies between our booking and the actual experience provided.
First, although we booked an all-inclusive package, we were informed upon arrival that we are required to pay for any food items or drinks left unfinished from the menu. This contradicts the standard understanding of an all-inclusive agreement. Furthermore, we were moved to an Ocean View Villa rather than the Sunset Beach Villa we specifically reserved.
Most concerning is the safety and transparency of the resort. On arrival, we were asked to sign a liability waiver stating that the resort would not be responsible for our safety. This is particularly alarming given the high presence of bats throughout the island.
Given these misleading terms and the request to waive basic safety responsibilities, I am deeply dissatisfied with this experience"