大廳
查看供應情況

諾福克機場智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
諾福克機場智選假日套房飯店 - IHG 旗下飯店
1157 N Military Highway, Norfolk, VA

評論

8.6

有夠讚

10 分，有夠讚；914 則評論中有 529 則" "
8 分，不錯哦；914 則評論中有 231 則" "
6 分，一般般；914 則評論中有 79 則" "
4 分，不太好；914 則評論中有 44 則" "
2 分，很糟糕；914 則評論中有 31 則" "

8.8/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

6/10 一般般

hua，Virginia

不喜歡：住宿環境和硬體
太吵了。
Sleep at night outside what noise is too noisy, can't sleep. Sounds like the air conditioner might not come again next time, thank you!
於 2018 年 4 月住了 1 晚

8/10 不錯哦

Thomas

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Needed toilet paper and coffee pods in room.
於 2024 年 5 月住了 3 晚
Mike J. 於 2024年5月22日回覆
Thank you for choosing to stay with us and we do apologize for the inconveniences you had during your stay. We do appreciate the feedback and hope you come and stay with us again. If you have any questions, comments or concerns, please feel free to contact us via phone and email and have an amazing day!!

10/10 有夠讚

Jocelyn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly, kind, and personable. My experience was excellent.
於 2024 年 5 月住了 1 晚
Mike J. 於 2024年5月15日回覆
We are glad that you enjoyed your stay with us!! If you have any questions or concerns, please feel free to contact us via phone or email and have an amazing day!!

10/10 有夠讚

Tobin

喜歡：整潔度、員工素質和住宿環境和硬體
Friendly, helpful staff, and a super comfortable, spacious suite.
於 2024 年 4 月住了 2 晚
Mike J. 於 2024年5月2日回覆
We thank you for choosing us and we appreciate the feedback and hope we were able to accommodate you properly. If you have any questions or concerns, please feel free to contact us via phone or email and have a great day!!

10/10 有夠讚

Stephanie

喜歡：整潔度、員工素質和住宿環境和硬體
I enjoyed my stay :) The breakfast was nice.
於 2024 年 4 月住了 1 晚
Mike J. 於 2024年5月2日回覆
We are glad that you enjoyed your stay with us and hope you come stay with us again!! We appreciate the feedback and if you have any questions or concerns, please feel free to contact us via phone and/or email. Have an amazing day!!

10/10 有夠讚

Bruce

於 2024 年 4 月住了 1 晚

8/10 不錯哦

MoneT

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall I enjoyed my stay my only complaint is with the maid service I feel as though if I’m paying over a 100 a night I should receive full cleaning
於 2024 年 4 月住了 3 晚
Mike J. 於 2024年4月30日回覆
We are glad that you enjoyed your stay here with us and do apologize for the minor inconvenience that you had during your stay. So with the cleaning, we do clean the rooms every three days because that's our stayover policy. The only way the housekeepers do not touch the room is if you have a DND on the door and also if you want full service you can definitely request it at the front desk before the next day. If you have any questions, comments or concerns, please contact us via phone or email and HAVE AN AMAZING DAY!!

6/10 一般般

Jamal

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Disappointed that because I was late for my appointment due to a car accident that I had to pay double the rate of my original appointment price.
於 2024 年 4 月住了 1 晚
Mike J. 於 2024年4月30日回覆
We do deeply apologize for the inconvenience caused to you during your stay. If you have any questions or concerns, please feel free to contact us via phone or email and we hope, despite this issue, that you come and stay with us again. Have an amazing day!!

8/10 不錯哦

Jamal

於 2024 年 4 月住了 2 晚

10/10 有夠讚

Kevin

家庭旅遊
The staff
於 2024 年 4 月住了 1 晚
Mike J. 於 2024年4月26日回覆
We are glad that you enjoyed your stay with us and hope to see you again!! Please feel free to contact us via phone or email with any questions, comments or concerns.

8/10 不錯哦

Richard J

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Mike J 於 2024年4月25日回覆
We are glad that you chose to stay with us!! If you have any questions, comments or concerns, please feel free to contact us via email or phone and have an amazing day

10/10 有夠讚

Yong

喜歡：住宿環境和硬體
Nome
於 2024 年 4 月住了 1 晚
Mike J. 於 2024年4月26日回覆
We are glad that you enjoyed your stay with us!! Please feel free to contact us via phone or email with any questions, comments or concerns you may have.

10/10 有夠讚

Joseph

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Mike J. 於 2024年4月22日回覆
We are glad that you enjoyed your experience at our hotel!! we hope you come back and stay with us again! Have an amazing day!!!

10/10 有夠讚

Shauntee

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel is right off a main road so it was easy to find. The staff was very accommodating since I’d checked in very late and the weather was horrible. The room was huge. It was clean and very inviting.
於 2024 年 4 月住了 2 晚
Mike J. 於 2024年4月15日回覆
We are excited to know that you enjoyed your stay with us. Please know that we take your feedback seriously and hope you all come and stay with us again.

10/10 有夠讚

Christopher

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just stayed for 1 night. The PM and AM associates were great! Very friendly as well as the Breakfast cook! Very brief stay, but well worth it!
於 2024 年 4 月住了 1 晚
Mike J. 於 2024年4月9日回覆
We are very glad that you enjoyed your stay with us. Hopefully you come and stay with us again and have an amazing day!!

10/10 有夠讚

Brittany

喜歡：整潔度、員工素質和住宿環境和硬體
I always love booking this property! Excellent rooms and service and everyone is friendly
於 2024 年 3 月住了 3 晚
Bianca T. 於 2024年4月6日回覆
Thank you for your feedback, Brittany! We are so glad you enjoyed your stay with us, and we can't wait to see you next time!

4/10 不太好

Colleen

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed four nights and our room wasn't cleaned once, despite making three requests. We were four in the room but were only given two towels. However, they did replenish quickly every time we asked. The pool water was so dirty we wouldn't swim. The breakfast was basic and the pancake maker and toaster didn't work. The hotel was centrally located for our needs but it isn't in a great part of town. In fact, a homeless person "lives" on site but he didn't bother us. For security, only the main entrance was accessible after 10p with a room key.
於 2024 年 3 月住了 4 晚
Mike J. 於 2024年4月8日回覆
We do deeply apologize for the inconvenience caused to you during your stay and we will do everything possible to make your stay as comfortable as possible next time. Any questions, please feel free to contact us via phone or email.

8/10 不錯哦

Krystal

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice location with shopping and food locations close by.
於 2024 年 3 月住了 1 晚
Mike J. 於 2024年3月28日回覆
We are glad you enjoyed your stay with us. If you have any questions, comments or concerns, please feel free to contact us via phone or email.

10/10 有夠讚

Pamela

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Bed was very comfortable and the rooms were as clean. I would stay here again.
於 2024 年 3 月住了 1 晚
Mike J. 於 2024年3月26日回覆
We are glad that you enjoyed your experience here and we hope you come and stay with us again!! Have an awesome day!!

10/10 有夠讚

Jamie

於 2024 年 3 月住了 1 晚
Mike J. 於 2024年4月26日回覆
We are excited that you enjoyed your stay with us. Please feel free to contact us with any questions or concerns that you may have via phone or email.

4/10 不太好

Julian

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
Mike J. 於 2024年3月14日回覆
We do apologize for the inconvenience you had during your stay. We hope you do come and stay with us again. Please feel free to contact us with any questions.

10/10 有夠讚

Briana

喜歡：整潔度、員工素質和住宿環境和硬體
No complaints ! Great , clean hotel
於 2024 年 3 月住了 2 晚
Mike J. 於 2024年3月12日回覆
We are glad you enjoyed your experience with us and hope you come to stay with us again!!!

2/10 很糟糕

Caprice

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Mike J. 於 2024年3月12日回覆
We do apologize for any inconvenience that your issues may have caused. We take pride in making sure our guest have the best experience possible. Any questions, please feel free to contact us.

10/10 有夠讚

Frederick

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Field Rep so always in the area & stay here. Easily accessible to restaurants within walking distance.
於 2024 年 2 月住了 1 晚
Brittany 於 2024年3月4日回覆
Thank you for taking the time to give us your feedback. We greatly appreciate it. Thank you for choosing to stay with us. Have a Great Day

10/10 有夠讚

Amanda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Sandra

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Margo

家庭旅遊
喜歡：整潔度
Spacious room. modern look and decor. Really Comfortable.
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Senthil

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Doris Davis

於 2023 年 12 月住了 3 晚

10/10 有夠讚

Brenda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay!
Super clean, great amenities, fantastic service and staff.
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Andrade

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Saedie

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Cherylrene

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Sanchu

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Phillip

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Elois

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel wayyy better than expected
於 2023 年 12 月住了 1 晚

6/10 一般般

Lakisha

家庭旅遊, 親子旅遊
喜歡：員工素質
不喜歡：設施服務
Although the appearance, cleanliness, and hospitality from the staff and of the facility were good. The timeliness in remedying in domestic disputes was not so great. In the past Al of my experiences with this company was great however this past time has made me rethink my decision.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Ana

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Es muy segura
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Dawn

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean with friendly staff
Room was clean and comfortable. It was nice having a suite so you had a place to sit and unwind before getting into bed. The breakfast was good and had plenty of choices to eat. We didn’t try out the pool but it looked nice.
於 2023 年 11 月住了 3 晚

8/10 不錯哦

Edwin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質和住宿環境和硬體
The manager, Brandon, is such an asset to your company. He has been welcoming since we first arrived. We asked for dining recommendations and he gave us a wide variety of places to consider. He never made us feel like we were bothering him. He answered all questions with a smile. Watching him interact with other guests, they received the same friendly treatment. Hiring Brandon was an excellent business decision.
於 2023 年 11 月住了 1 晚
Brandon 於 2023年11月15日回覆
Thank you Lisa for your amazing review. We are very happy you enjoyed your stay at our location!

10/10 有夠讚

Zina

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I stayed at this hotel for 2 nights. It was clean, bfast was good, Convenient to shopping, restaurants and major highways. The staff was friendly and nice. I definitely give this hotel a 10.
於 2023 年 11 月住了 2 晚
Tyeonna Brown 於 2023年11月8日回覆
Thank you for staying with us. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again the next time your travels bring you to Norfolk.

10/10 有夠讚

Ida

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
staff very friendly and knowlegeable about dining in the area
於 2023 年 10 月住了 1 晚
Brandon 於 2023年11月15日回覆
Ida, thank you for your response. We are happy you had a fantastic time at our location.

4/10 不太好

Crystal

商務旅客
不喜歡：設施服務和住宿環境和硬體
The first room that I was in had damage to the walls right above the bed. The second room had a moldy odor. This is my first disappointment with a Holiday Inn hotel.
於 2023 年 10 月住了 4 晚
Brandon 於 2023年11月15日回覆
Crystal, I apologize that your stay was not satisfactory. We hope that you will stay at our location next time you are in the area to see the updates we have done.

10/10 有夠讚

Sanchu

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really like the room. It was clean and the lighting on the walls was beautiful.
於 2023 年 10 月住了 1 晚
Brandon 於 2023年11月15日回覆
Sanchu, We are very happy you enjoyed your stay at our location. We can't wait to see you again.

10/10 有夠讚

Michele

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was very clean & the staff very friendly. The only glitch was they ran out of milk for breakfast.
於 2023 年 10 月住了 1 晚
Brandon 於 2023年11月15日回覆
Michele, we apologize that we ran out of milk for breakfast during your stay. Thank you for responding to our survey and giving us the highest score. We are very pleased you had a great time at our location.

10/10 有夠讚

Sheylla

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Brandon 於 2023年11月15日回覆
Hello Sheylla, Thank you for your score! We strive for greatness everyday!

8/10 不錯哦

William

喜歡：整潔度、員工素質和住宿環境和硬體
Close to airport
於 2023 年 10 月住了 3 晚
Brandon 於 2023年11月15日回覆
William, thank you for your time and your response. We hope to see you soon!

10/10 有夠讚

Ashleigh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Brandon 於 2023年11月15日回覆
Thank you Ashleigh for your time! We are pleased you had a great time at our hotel.

8/10 不錯哦

Brian

於 2023 年 10 月住了 1 晚
Brandon 於 2023年11月15日回覆
Thank you Brian! We are thrilled you enjoyed your stay at our location!