Nishi-Sanbashi Pier Tours

Clean room, nice staff, good location But ventilation not that good, the corridor and toilet smelt humid and mouldy, even with 24hr ventilation

The room was clean, and the entire hotel was very well maintained. We chose the eco-friendly option of not having our sheets changed daily. Although someone came in and emptied some of the trash, we initially did not receive fresh towels and not all of the trash was collected. On the second night, I left a note requesting fresh towels and asking that the remaining trash be removed, and the staff took care of everything. We enjoyed the hotel buffet on the evening we checked in and every morning during our stay. The buffet staff were excellent and consistently went above and beyond our expectations. The bell and valet staff at the entrance also deserve special recognition. They were exceptionally polite, friendly, and helpful with our luggage and car, and they always made us feel warmly welcomed.

The rooms were spacious and the beds were comfortable. The breakfast line became very long and was time consuming and especially difficult when we had activities planned for the morning. The breakfast buffet was also very crowded. The dinner buffet was delicious but was rather expensive t $27.50 per person which did not include soft drinks. The hotel is family friendly which is great but the pool and the onsen were over run with children. I don’t have anything against children but it was crowded and children outnumbered the adults. I was there in July. After talking to other tourists I found that there are some hotels that have adult only pools which may have been nice just to allow space to sit and relax.