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The Charles Hotel

4.0 star property
Elegant retreat near Niagara-on-the-Lake Golf Club offers a refined experience with French cuisine and attentive service just steps from the river

Choose dates to view prices

The Charles Hotel offers a sophisticated escape near Niagara River Gorge. Relax in the garden or enjoy a drink at the bar. The HobNob Restaurant serves excellent French dishes on the scenic terrace. Guests appreciate the WiFi, free self-parking, and helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar
The current price is NT$5,644
NT$6,633 total
includes taxes & fees
May 31 - Jun 1
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is The Charles Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Charles Hotel?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at The Charles Hotel on 2026/5/31 start from NT$5,644, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at The Charles Hotel?

Check-out is at 11 AM.

Where is The Charles Hotel located?

Located in Old Town Historic District, this boutique inn is within a 10-minute walk of Royal George Theatre, Niagara-on-the-Lake Golf Club, and Lake Ontario. Niagara River Gorge and Simcoe Park are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

9.8

Location

9.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 354 out of 596 reviews
Rating 8 - Good. 147 out of 596 reviews
Rating 6 - Okay. 60 out of 596 reviews
Rating 4 - Poor. 22 out of 596 reviews
Rating 2 - Terrible. 13 out of 596 reviews

Reviews

Verified

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was great. However, the bed was squeaky and woke me up every time I moved.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Renato

Liked: Cleanliness, amenities, property conditions & facilities
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Frances

Liked: Cleanliness, amenities
yes, all the staff were helpful and made our stay and our evening meal outstanding.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
The team was very welcoming and courteous. Our room was clean and cozy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John

Liked: Amenities
Loved the uniqueness of the property,very clean,staff are excellent
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities
Small hotel with great service. Nicely located to downtown. I would highly recommend!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Kerry

Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to everything

A very comfortable hotel and we had a lovely spacious room. Very close to the city core and the theatres. Staff were all friendly and helpful.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious and well appointed; the bed was very comfortable. The shower was beautiful and I appreciated the heated floor.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is quaint and charming, a very comfortable and cozy environment with multiple lovely verandas on which to sit and enjoy the surrounding gardens and interior spots to tuck in and enjoy a beautiful meal or a cocktail. Thoroughly enjoyable.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

donald s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and comfortable property with great friendly well trained staff.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Stayed 1 night in Apr 2025
Verified

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was covenient, clean and breakfast was delicious.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful front porch w flowers and a welcoming view
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint boutique hotel in a quiet area and easy walking access to shops & restaurants.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. The staff was very friendly. Only stayed one night and we would stay again. Pillows were our only issue but that is always a matter of preference.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building with lovely grounds.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Stayed 2 nights in Jan 2025