2/10 很糟糕
Amanda
團體旅遊
2024年5月20日
不喜歡：整潔度、員工素質和住宿環境和硬體
The staff were terrible. We came to check in at 4:30 (our check in was 3pm) they had 0 clean rooms, they had given the people in front of us a dirty room as well. So there were about 5 of us waiting to check in for over an hour with unbelievably rude staff. Lauren and the manager were completely terrible and had no clue what they were doing and were SO RUDE. We came from Canada for ONE night and had hoped to use the pool that evening. Since we had to wait to check in we were unable to so waited until the next morning. When we went to go to the pool the MANAGER said “it’s going to be closed for the day, someone used it yesterday and now it has to be cleaned”. Every single time we left our room we had to re program the keys & we got locked out around 11:30 pm in the dark, had to walk to the other side of the building in pjs & then Lauren at the front desk, AGAIN, made us wait 35 mins just to reprogram our keys. All around a horrible experience. We were given nothing for our inconvenience except really poor attitudes. Every staff member we encountered was unprofessional and rude except one very very nice housekeeper. This hotel needs entirely new staff & whoever is running it really needs a new career, this isn’t it. I’ve never in my life experienced this.
Amanda
於 2024 年 5 月住了 1 晚