2/10 很糟糕
vv，Nha Trang
2017年5月2日
喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
they rejected to give me back the passport!!!
we stayed there for three nights. The receptionist said they had to keep my passport and rejected to give it back to me when we asked him. He asked me not to worry. I then travelled in Nha Trang without my passport. On the day we left, they forgot to return my passport when checkout and I left very rushly for catching the flight and forgot my passport. They said they could come and pass my the passport but they needed money for the travel!!! We were so scared and at the same time the taxi driver cheated our money. We found enormous amount of ants in the hotel room. When you put any drink or food on the table, thousands of ants would come in a second!!! We also found a cockroach and told the cleaner who come to do room service. He stepped on the cockroach without cleaning it and went away!!!! What hotel is it please do go!!!!