Steep and hilly and no public lifts for access in the hotel
Angela
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Denise
情侶出遊
2025 年 6 月 15 日
喜歡:整潔度、設施服務和住宿環境和硬體
Very clean, friendly staff, lovely breakfast. Comfortable room and tea making, so welcome!
Denise
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Besard
2025 年 6 月 12 日
Besard
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Paul
2025 年 5 月 31 日
喜歡:整潔度和員工素質
.
Paul
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Margaret
情侶出遊, 團體旅遊
2025 年 5 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely gem just 10 minutes by taxi into Newcastle. All the staff were friendly and helpful from the receptionist to the dining room staff, especially Ann and John who made breakfast a unique experience. We will definitely consider staying there again in the future.
Margaret
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Paul
2025 年 5 月 7 日
Paul
於 2025 年 5 月住了 2 晚
6/10 一般般
Andrea
團體旅遊
2025 年 5 月 7 日
不喜歡:整潔度
Ok
Pleasant young lady on check in and first morning of breakfast was good. Lovely lady serving us so all seemed well on service until breakfast on the 2nd day.
The woman who was serving us seemed very rude and put out! It was a busy morning but when taking orders and asking what we wanted, I made a joke saying my husband was awkward as he wanted to add extras and she replied saying “yes like the other 12 that have done the same!” The attitude in which this was said was not pleasant. Also when bringing cutlery etc to the table (table wasn’t set up when we arrived) she handled the cutlery by the end we eat with after just having cleared another table and handling dirty pots, not washing her hands before tending to us!
When we asked for more orange juice she literally threw the glass onto the table, resulting in the orange juice going all over the tablecloth.
The rooms were very basic (we had a deluxe room) The cleanliness was poor. There was a peanut on the floor in the bathroom that had been there before we arrived and was still there when we left. The beds dip in the middle. This may also not seem like a major thing to some but when we arrived there was half a toilet roll from the previous guests!
Would we stay again? No! For the money we paid we could have had much nicer elsewhere. We always review where we are staying and reviews seemed good but unfortunately for us it seemed otherwise.
Andrea
於 2025 年 5 月住了 2 晚
6/10 一般般
Angela
2025 年 5 月 5 日
喜歡:員工素質
Angela
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Jonathon
團體旅遊
2025 年 5 月 4 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Jonathon
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Owen
2025 年 4 月 30 日
Owen
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Darren
2025 年 4 月 29 日
Darren
於 2025 年 4 月住了 1 晚
8/10 不錯哦
David
2025 年 4 月 15 日
喜歡:整潔度、員工素質和客房舒適度
David
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Abdelrazek
2025 年 4 月 15 日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Abdelrazek
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Andy
2025 年 4 月 6 日
Andy
於 2025 年 3 月住了 1 晚
6/10 一般般
Gillian
商務旅客
2025 年 4 月 4 日
不喜歡:整潔度和住宿環境和硬體
Disappointed
Hotel lift was out of order had to drag my case up 2 flight of stairs with a bad knee. Staff were friendly but hotel was bedrooms were dated the ceiling in my room looks like it had been water damaged and artex all cracked abd discoloured, Bathroom looked newish but sink obviously had issues with the plug as it had been removed leaving broken edges. The shower was terrible water just dribbled out, Carpets were all marked and look very tired. The saving grace was my evening meal this was delicious and staff were very friendly but bedrooms need some TLC
Gillian
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Derek
2025 年 3 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Derek
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Anthony
2025 年 3 月 26 日
Anthony
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Nigel
商務旅客
2025 年 3 月 23 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Immaculately clean and value for money. Ideal location
Nigel
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Andrew
2025 年 3 月 10 日
喜歡:員工素質和住宿環境和硬體
Andrew
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Miles
2025 年 3 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Miles
於 2025 年 2 月住了 1 晚
8/10 不錯哦
IAN
2025 年 2 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fitted my needs.
IAN
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Sandra
團體旅遊
2025 年 2 月 26 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Gibside, good job
We only stayed at this hotel for one night and it was great. The check in/out was quick and straightforward. Staff were pleasant and very helpful. It’s a lovely looking hotel, the decor was beautiful. Only little problem was the shower was difficult to turn on and not hot enough when turned to max. Other than that we all said we would stay there again.