Very bad experience. We paid fully 2 rooms in hotels.com. The hotel said received 1 room only and collect our credit card. Then, we complaint to hotels.com. They stll ask us get back payment record. What is the liers for this hotel? I asked for two weeks and nothing is refund until now. I never meet the worst hotel as it.
Our room was more than we requested with a kitchen, living room with fold a fold out couch. The bathroom was very small. I don’t know if this caused a higher rate.
Brian
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Ashanti
商務旅客
2025 年 6 月 29 日
喜歡:整潔度、設施服務和住宿環境和硬體
The room itself was impeccable but nowhere did it state there was a $250 security deposit. I paid more for the deposit than I did for the stay, which is just ridiculous to me.
When I got there, no one was there to greet at the front desk and there was no bell. I was in limbo for like 5 minutes trying to check in.
Ashanti
於 2025 年 6 月住了 1 晚
6/10 一般般
dan ronald
親子旅遊
2025 年 6 月 27 日
不喜歡:員工素質和住宿環境和硬體
Location is confusing and right on a quick turn before the freeway. The tub has rust and I could not even use it to take a bath so I ended up using the sink instead so I feel unsafe with it. The rest of the rooms are OK but parking is terrible. One big thing about this place is the food provided on breakfast Which I felt it is rust at all times. Not to put employees out of a job, but the one that tends to the morning breakfast seems to have an attitude at all times, even though she helped me with getting an orange juice almost at the closing time for breakfast. She however, never smiled or provided the service. It been so simple for a public service provider as I know how things can be as I have work these types of jobs in lower and reaching to the high top by just a quick point that hopefully they will learn that customer service still matters even simple smiler what can I do for you And all of us have problems in our lives and we should not take it to work or take problems for work to home, but that’s their business and we respect that but hopefully amenities will improve and all equipment need to be checked. It’s just disgusting to see rust on the Tub area as this can be alleviated by a replacement cleaning, etc..
dan ronald
於 2025 年 6 月住了 1 晚
6/10 一般般
Heather
家庭旅遊
2025 年 6 月 19 日
不喜歡:設施服務
Not enough parking, poor customer service- front desk evening guy was always on cell phone, not enough food for people at breakfast, ran out of just about everything, coffee was terrible
Heather
於 2025 年 6 月住了 2 晚
6/10 一般般
laurel,Rancho Murieta
商務旅客
2025 年 6 月 18 日
I enjoyed the hotel but there are no restaurants near by
laurel
於 2025 年 6 月住了 2 晚
10/10 有夠讚
ChowReddy
家庭旅遊
2025 年 6 月 16 日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything good.
ChowReddy
於 2025 年 6 月住了 3 晚
4/10 不太好
Nick
2025 年 6 月 6 日
They ran out of breakfast by 8:15 .
Nick
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Darel Dee Dee,Windsor
家庭旅遊
2025 年 6 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
Good location for where I was visiting.
Darel Dee Dee
於 2025 年 5 月住了 4 晚
6/10 一般般
Maheswari
2025 年 6 月 2 日
不喜歡:整潔度
Maheswari
於 2025 年 5 月住了 3 晚
10/10 有夠讚
Kristina,Wilmington
家庭旅遊
2025 年 5 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were traveling for baseball. Make sure you pick a room away from the highway
Kristina
於 2025 年 5 月住了 2 晚
10/10 有夠讚
SHERRY
2025 年 5 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
SHERRY
於 2025 年 5 月住了 1 晚
4/10 不太好
Rivka
2025 年 4 月 29 日
喜歡:員工素質
不喜歡:住宿環境和硬體
Rivka
於 2025 年 4 月住了 1 晚
4/10 不太好
Igor
商務旅客
2025 年 4 月 29 日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The room was not clean properly, sheets were smelling and I found hair in the sink. Breakfast was very poor, with just eggs and pancake, all one-time plastics - from glasses to spoons - and again tables not clean.
Igor
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Jeamel
家庭旅遊
2025 年 4 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were comfortable, only issue was shower only had cold water.
Jeamel
於 2025 年 4 月住了 2 晚
10/10 有夠讚
jasmin
家庭旅遊, 親子旅遊
2025 年 4 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Even though the property was undergoing renovations during our stay, it was very pleasant and my kids loved it ! The room was spacious and cozy, definitely planning another trip soon !
jasmin
於 2025 年 4 月住了 2 晚
8/10 不錯哦
Lee
2025 年 4 月 14 日
Lee
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Jamar
親子旅遊
2025 年 4 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, spacious 2-bedroom. The renovation was a bit of an annoyance. However, it's understandable and will be finished soon.