The hotel itself was clean and in a perfect location—right in the heart of Times Square, which was great for walking around. The rooms were surprisingly spacious, especially for NYC standards, and worked well for our family (two adults, 2 small kids, and a teenager). The bar/lounge staff were friendly, and the DJ played good music, creating a nice atmosphere in the evenings. BUT—be warned if you’re driving in.**
Valet parking is a steep $95/day, and if you try to use the hotel’s partnered garage (which is NOT close by), be prepared for chaos. They lost our truck for 45 minutes, and it was a stressful, long walk—hauling luggage through Times Square with kids is not fun. Online, the garage is advertised at $50/day, but they don’t tell you there’s *no in-and-out access*, so you’re basically stuck leaving your car there. When we picked it up, the actual charge was $97.50. When I mentioned the $50/day rate the hotel had told me, the attendant replied, “That’s not what it costs, but I’ll give you a discount” and then demanded a tip *after* they misplaced our truck!
We were charged $16 for peanut M&M’s from the in-room snack box, which we never ate, and wouldn’t have anyway since our kids have a peanut allergy.
There's a $40/night which gives you a $20/night bar credit...but only if you use it at the bar. Even with that credit, up paying an extra $115 in unexplained charges. Overall, we had two rooms and spent just under $1,800 for a short stay—not including food, tours, etc.