外觀

瓦格納飯店的評分

2 out of 5
瓦格納飯店
Two West Street, New York, NY

評論

9.0

太棒了

10 分,有夠讚;687 則評論中有 459 則" "
8 分,不錯哦;687 則評論中有 152 則" "
6 分,一般般;687 則評論中有 38 則" "
4 分,不太好;687 則評論中有 23 則" "
2 分,很糟糕;687 則評論中有 15 則" "

9.2/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

評論

10/10 有夠讚

Zhenpeng

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚
The Wagner at The Battery Team 於 2019年12月23日回覆
Dear Zhenpeng, We appreciate your wonderful review after staying at The Wagner! We hope all was well during your stay and service was smooth. We would be happy to meet and greet you here again for your next time visit to NYC!

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
外面環境好,交通方便,價格不太貴。用膳費用不高,餐廳整建乾淨。服務員都好,入住酒店喜歡這樣子,有一個愉快旅程!
於 2019 年 10 月住了 5 晚
The Wagner at The Battery Team 於 2019年11月1日回覆
Dear guest, we thank you very much for your great review. We hope you visit us again and find various charms of this hotel and the neighborhood for your next time travel to NYC! We would be happy to assist.

10/10 有夠讚

Shun wing

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Room is spacious and comfortable. If boiler and refrigerator could be provided, it will be perfect.
於 2019 年 8 月住了 5 晚
The Wagner at The Battery Team 於 2019年8月20日回覆
Dear Shun, we thank you for taking your time to share your review after stay. For coffee/tea makers or water kettles, please feel free to ask our In Room Dining for your next time stay with us. We bring it to guestrooms upon request. We would like to make your stay more perfect!

6/10 一般般

KAR WAI GARY

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 2 晚
The Wagner at The Battery Team 於 2019年8月13日回覆
Thank you for your review after stay. We wish to have you here again for better services for your next time visit to NYC. We would be happy to assist you to make a memorable stay with us!

8/10 不錯哦

Ka Ho,Hong Kong

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 5 晚
Brian 於 2019年7月7日回覆
Thank you for your kind review. Please know that your feedback is invaluable to our journey to improve our service for all guests to come. We are delighted that you enjoyed your stay. Please do not hesitate to reach out once again for any further assistance or if you have any other feedback to provide. We hope to see you again soon!

10/10 有夠讚

zhenyu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚
The Wagner at The Battery Team 於 2019年3月25日回覆
Dear zhenyu, Thank you very much for your amazing review! We are glad to see that your stay at The Wagner at The Battery gave you good impressions. We would be always happy to assist your travel to make memorable stays, please feel free to reach out to us for your next time stay with us.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved it! Great location!
於 2019 年 2 月住了 3 晚

10/10 有夠讚

Allan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful place, great service and the Statue of Liberty
於 2020 年 1 月住了 1 晚
The Wagner management 於 2020年4月14日回覆
Thank you Allan for your heartwarming commendations. We are glad that you liked our place, service and views. We look forward to your future stay!

4/10 不太好

Zechariah

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Dissapointed
This was my 4th, and last, stay at was the Wagner. I thought it was extremely tacky to charge me the resort fee every day when the gym, restaurant, and room service was closed. They told me it was for the Newspaper (Do people still read them?) the Phone (its 2020 we use cell phones) and wifi (it was horrid i just used my phone). I expected the $75/day parking but the resort fee was disappointing to say the least. It's not about the money, its the principle. I stayed in a suite, per usual, and spend a lot of money when I'm in the hotel. I won't be back after this.
於 2020 年 3 月住了 4 晚
May 於 2020年3月27日回覆
Dear Mr Zechariah, Thank you for staying with us and for sharing your feedback. We are very sorry to hear about your disappointment regarding our facility fee. As courtesy, we will be waiving off these fees for you and will email you the refund invoice shortly. We hope you will give us a second chance and stay again with us in the future. Please let us know if you require any further assistance. Have a safe and pleasant day!

10/10 有夠讚

NA

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The people were friendly and helpful. They followed up on requests and the food was good.
於 2020 年 3 月住了 3 晚
The Wagner Management Team 於 2020年3月25日回覆
Thank you very much for sharing with us your feedback. We are glad that you found our staff friendly and helpful and that you liked our food. We hope you will stay again with us in the future!

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super service amazing view of the lady liberty. Room was excellent central to walking everywhere.
於 2020 年 3 月住了 4 晚
Management Team 於 2020年3月25日回覆
We truly appreciate that you took the time to share with us your amazing feedback. We are happy to know that you had enjoyed our services, view, room and location. We look forward to your future return at The Wagner hotel!

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 3 晚
The Wagner Team 於 2020年3月11日回覆
Dear guest, Thank you for staying with us at The Wagner Hotel. We appreciate your feedback and would love to learn how we can offer better service. Please contact us via messenger and it will mean a lot to us!

10/10 有夠讚

Clinton

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚
The Wagner Team 於 2020年3月11日回覆
Dear guest, Thank you for staying with us and we look forward to welcoming you again in the future!

6/10 一般般

Michael

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was very clean and nice. We were a bit disappointed the room did not have a refrigerator. Also, the toilet wouldn't fully flush. It was clogged and took 3-4 attempts to get anything to go down.
於 2020 年 3 月住了 1 晚
The Wagner Team 於 2020年3月11日回覆
Thank you for staying with us at The Wagner Hotel. As for the fridge, it is only upon request subject to availability when requested. We apologize for the inconvenience during your visit. We appreciate if you could share with us some details via messenger or contact us directly so that we could rectify the issue.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
very nice Hotel - friendly staff. great location downtown with view of the harbor and lady liberty
於 2020 年 3 月住了 1 晚
May 於 2020年3月9日回覆
Thank you very much for your commendations about our staff and location. We are glad to know that you had a wonderful stay with us. We look forward to your return!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
於 2020 年 3 月住了 1 晚
The Wagner Management 於 2020年3月26日回覆
Thank you very much for rating us 5 out of 5! We truly appreciate it.

10/10 有夠讚

真實旅客

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Top notch service. Great location, short walk to liberty island fairy and ground zero memorial.
於 2020 年 2 月住了 3 晚
The Wagner at The Battery Team 於 2020年3月4日回覆
We thank you for your fantastic review after your stay at The Wagner! We would love to have you here again for another memorable services. Until we see you again, have lovely days in memory of NYC.

2/10 很糟糕

真實旅客

於 2020 年 2 月住了 2 晚
The Wagner at The Battery Team 於 2020年3月4日回覆
We are sorry to see that your stay with us was not meeting your expectation. Please feel free to message us via Expedia if there is anything that we can assist, we would be happy to.

10/10 有夠讚

Robert

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel
Staff is very friendly and professional-make you feel like you are home. Food in restaurant is great - hotel in close proximity to sites in New York-I travel a lot all over the world, Wagner is the only hotel where I stay in New York
於 2020 年 2 月住了 4 晚
The Wagner at The Battery Team 於 2020年3月2日回覆
Dear Robert, We appreciate your wonderful review after staying with us! We are delighted to find that you loved services and location of The Wagner. We definitely would love to have you here again for your memorable stays in the future!

6/10 一般般

真實旅客

情侶出遊
喜歡:整潔度
不喜歡:員工素質和設施服務
I travel to New York for work fairly often. I always stay here and everything is always excellent. My boyfriend and I had a dinner to go to in TriBeCa Friday night so I thought we’d stay here. There were no water bottles in our (very small) room. In the morning upon checkout, the man at the front desk got into an argument with us about the amenity fee which I was already charged by Expedia. And then charged again upon checkout. When asked what the fee was even for, he replied “for the waters and the WiFi” even though there were no waters. And the WiFi didn’t work. The only redeeming qualities this hotel has is the doormen and the bartender.
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年3月2日回覆
Dear guest, We are sorry to see that your stay did not meet your expectation. Please feel free to message us directly via your Expedia messenger if you still have any issue with your payment, we would be happy to assist.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年3月2日回覆
Thank you for your great review after staying at The Wagner at The Battery. We look forward to meeting you for another memorable services for your next time travel to NYC!

10/10 有夠讚

真實旅客

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice staffs that would send message to see if there is anything we need and would respond to it right away. We greatly appreciate it! Also, we do enjoy the view from our rooms! :D the only piece of advice might be better instruction on the top floor. The terrace is very nice! It was unlocked and the sign says the terrace closes at 10pm so we stepped out to view beautiful sunset while we were exploring the amenities. And it wasn’t a very pleasant experience to be asked to leave and be accompanied all the way to the elevator — understandable, yet should have been avoided for a better overall experience. In general, we enjoyed our stay here. Thanks for having us :D
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年3月2日回覆
Dear guest, We thank you for your feedback after staying with us. We are glad to see that you were happy with the views and guestroom, we hope you enjoyed it during your entire stay! With regards to the 14th floor Banquet area, kindly note that the area is usually reserved for special events in the hotel. We are sorry for any confusion and hope to have you in there again for any future events in the hotel! Have a wonderful day.

10/10 有夠讚

BobbyJo,Baton Rouge, LA

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was really clean and BIG. There were 4 of us with three large suitcases and had extra room. You won’t find that in many hotels in NYC. Bathroom was very nice and toilet had a separate door (another nice touch). Staff was very friendly and helpful. Really close to the green subway line (5min). Not as close to the red (12 min). Unless you are planning to spend most of your time Central Park or north of that I wouldn’t consider anywhere else. Rate was very good considering how nice this hotel is.
於 2020 年 2 月住了 4 晚
The Wagner at The Battery Team 於 2020年2月28日回覆
Dear BobbyJo, We thank you very much for your review after stay, we are happy to find that you enjoyed your stay at The Wagner. As you mentioned, our guests enjoy the hotel rooms for its size, its location, and for many others. We would love to have you here again for another memorable stay for your next time travel to NYC!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 5 晚
The Wagner at The Battery Team 於 2020年2月26日回覆
We thank you for your fantastic review after staying at The Wagner! We look forward to seeing you for your next time travel to NYC, we would love to have you here for another memorable services!

8/10 不錯哦

Kelly

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 3 晚
The Wagner at The Battery Team 於 2020年2月24日回覆
Dear Kelly We thank you for your feedback after staying with us. We hope that you could bring back wonderful memories with you when you left NYC. Hope to have you here again for better experience and memorable services!

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年2月24日回覆
We thank you for your review after stay, we would like to know how we can provide more memorable services for your next time visit to NYC. We would be happy to assist, please let us know if there is anything that we can do!

4/10 不太好

真實旅客

不喜歡:員工素質和住宿環境和硬體
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年2月20日回覆
We are sorry to see that your stay did not meet your expectation. We would be happy to hear from you for more details, so that we can improve our services for future stays and for memorable services. Have a wonderful day,

10/10 有夠讚

Julieth,San leandro

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Kindly had a room upgrade. Great restaurant and bar service. Kind staff. Comfortable stay, will be returning to this hotel if visiting New York again!
於 2020 年 2 月住了 3 晚
The Wagner at The Battery Team 於 2020年2月19日回覆
Dear Julieth, Thank you very much for your wonderful review after staying with us! We are delighted to see that you loved your stay here. We look forward to have you here for another memorable stay for your next time travel to NYC.

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel and reasonable rates if you are staying in the financial district downtown NYC
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年2月19日回覆
Thank you for your generous review after stay! We would be happy to have you here again with better services next time!

10/10 有夠讚

Tina,Denver, CO

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location was good. Amazing view of the harbor. Room was nice. Staff very nice and attentive.
於 2020 年 2 月住了 2 晚
The Wagner at The Battery Team 於 2020年2月19日回覆
Dear Tina, Thank you for your great review, we are happy to see that you loved your stay at The Wagner. We would be happy to have you here again for another memorable stay.

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice view of the Statue of Liberty and the telescope is a nice touch
於 2020 年 2 月住了 3 晚
The Wagner at The Battery Team 於 2020年2月19日回覆
We are glad to see that you loved the view and the telescope! We look forward to see you at The Wagner again in the future, for another memorable services.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
於 2020 年 2 月住了 3 晚
The Wagner at The Battery Team 於 2020年2月19日回覆
We thank you very much for your great feedback. We are glad to see that you enjoyed your stay at The Wagner!

8/10 不錯哦

Rob,Nashua

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
View of the Statue of Liberty was pretty cool. They had a telescope on a tripod in the room. Room was great, bedding not as posh as it could have been. Tried to get a late checkout during checkin and i was only given an hour but when housekeeping came knocking on the door, she was rather rude.
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年2月17日回覆
Dear Rob, Thank you for choosing The Wagner at The Battery, we look forward to meeting and greeting you with memorable services for your future travel to NYC. soon. With regards to late check out requests, we try our best to find availability for you, however, early check in/late check out will depends on the availability of the day; unfortunately we cannot 100% guarantee it. We are sorry for any inconvenience from this. For any other service issue with us, we will share your review with team for better services in the future. Thank you and have a wonderful day.

4/10 不太好

Marsha

不喜歡:整潔度、住宿環境和硬體和客房舒適度
Opposite of what the picture shows
I pre paid for 2 nights and only stayed 1 and was totally ok with loosing the money for the 2nd night.
於 2020 年 2 月住了 2 晚
The Wagner at The Battery Team 於 2020年2月17日回覆
Dear Marsha, We thank you for your feedback after stay, we always appreciate your feedback for memorable services. For Best Available Rates, it has 48 hours of cancellation policy, so that you can always cancel bookings 48 hours before your check in time which is 3pm. However, with regards to Advance Purchase Non-Refundable rates, which is a discounted rate and this rate cannot be refunded once it is booked. We hope you have better experience with us for your next time visit to NYC. Thank you and have a wonderful day.

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, elegant, great staff and the location could not be beat.
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年2月13日回覆
Dear guest, We appreciate your generous review, we are delighted to see that you were happy with your stay at The Wagner at The Battery. We would be happy to have you here again for your next time visit to NYC, for more memorable services.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質和設施服務
於 2020 年 2 月住了 3 晚
The Wagner at The Battery Team 於 2020年2月13日回覆
Dear guest, We thank you very much for your great review after staying at The Wagner! We would be happy to have you here again for another lovely stay.

6/10 一般般

真實旅客

喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
於 2020 年 2 月住了 4 晚
The Wagner at The Battery Team 於 2020年2月11日回覆
Dear guest, We thank you for your feedback after staying with us. We would be happy to have you here for your next time travel to NYC for more memorable services. Please let us know if there is anything that we can assist, we would appreciate it. Have a wonderful day.

10/10 有夠讚

Christopher

於 2020 年 2 月住了 2 晚

10/10 有夠讚

Margaret

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 4 晚
The Wagner at The Battery Team 於 2020年2月5日回覆
Dear Margaret, We are glad to see that you enjoyed your stay at The Wagner! We appreciate your great review and hope to have you here again for another memorable stay at The Battery Park.

10/10 有夠讚

Ivana

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 4 晚
The Wagner at The Battery Team 於 2020年2月5日回覆
Dear Ivana, Thank you very much for your great review after staying at The Wagner at The Battery. We are happy to find that your stay was memorable, we hope to meet and greet you here again with another great services for your next time visit to NYC!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年2月4日回覆
Dear guest, We thank you very much for your great review after stay at The Wagner. We hope to meet and greet you again for your future travel to NYC for another lovely stay!

4/10 不太好

Rick,Conecticut

家庭旅遊
Strange smell in bedroom the whole night..didnt use wifi but i was charged.
於 2020 年 2 月住了 1 晚
The Wagner at The Battery Team 於 2020年2月3日回覆
Dear Rick, We thank you for taking your time to share your feedback after stay. It would be great if you can message us via Expedia, we really appreciate if we can know in which room you have stayed to address any issue in the room. With regards to For Residence fee charge, we have packaged up different premium services that typically come at a charge at most hotels and combined them under one flat fee. Our Residency fee includes the following services: High Speed Wi-Fi throughout the hotel Unlimited Local & Long distance calls 24-hr access to a state-of-the art Fitness Studio 2 Bottled waters replenished daily Turn down service upon request Complimentary Coffee at the Bar on Monday-Friday 5:30am - 9:00am and Saturday-Sunday 5:30am-10:00am Press reader service - offering you access to thousands publications from around the world on your device Complimentary bicycle rental program (seasonal) We hope this help you for planning next time stay with us to have better and memorable stay. Thank you again for your feedback.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, quiet, great location for me. Staff could not have been nicer.
於 2020 年 1 月住了 1 晚
The Wagner at The Battery Team 於 2020年1月27日回覆
Thank you very much for your wonderful review after stay. We would be happy to have you here again for your next time visit to NYC!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 1 晚
The Wagner at The Battery Team 於 2020年1月27日回覆
We thank you very much for your great review! We look forward to having you here for another memorable stay.

10/10 有夠讚

真實旅客

於 2020 年 1 月住了 1 晚
The Wagner at The Battery Team 於 2020年1月23日回覆
Dear guest, Thank you very much for your great review after staying at The Wager. We hope to have you here again for another memorable stay!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 1 晚
The Wagner at The Battery Team 於 2020年1月21日回覆
Dear guest, We thank you very much for your great review after staying at The Wagner at The Battery. We hope that your stay was memorable enough. We look forward to having you again for your next time visit to NYC for another enjoyable stay that we would be happy to assist!

10/10 有夠讚

ed,rochester, n.y.

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I wished the restaurant had a more extensive menu with more affordable prices so we wouldn't always seek some place to go. Drink prices are also extremely expensive.
於 2020 年 1 月住了 1 晚
The Wagner at The Battery Team 於 2020年1月21日回覆
Dear ed, We thank you for taking your time to share your experience after staying with us. We will review your feedback to improve our services for more memorable experience in the future. Until we meet and greet you again for your next time visit to NYC, we hope you have wonderful days.

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
추가차징있음 꼭 확인바람
於 2020 年 1 月住了 1 晚
The Wagner at The Battery Team 於 2020年1月23日回覆
Dear guest, We thank you for your review after stay. Kindly note that we have Residence fee charge which is disclosed before booking. We have packaged up different premium services that typically come at a charge at most hotels and combined them under one flat fee. Our Residency fee includes the following services: High Speed Wi-Fi throughout the hotel Unlimited Local & Long distance calls 24-hr access to a state-of-the art Fitness Studio 2 Bottled waters replenished daily Turn down service upon request Complimentary Coffee at the Bar on Monday-Friday 5:30am - 9:00am and Saturday-Sunday 5:30am-10:00am Press reader service - offering you access to thousands publications from around the world on your device Complimentary bicycle rental program We hope this helps. Thank you and have a wonderful day.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A nice Hotel, very good located and with friendly people
於 2020 年 1 月住了 5 晚
The Wagner at The Battery Team 於 2020年1月23日回覆
Dear guest, We thank you for your wonderful review after staying at The Wager! Have wonderful days until we meet and greet you again with memorable services for your next time travel to NYC.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very satisfied! Staff is wonderful
Check-in at desk was so kind and helpful. And the restaurant is good -- with the service outstanding. This is a great hotel.
於 2020 年 1 月住了 1 晚
The Wagner at The Battery Team 於 2020年1月13日回覆
Dear guest, We are delighted to see that you were happy with your stay at The Wagner! We thank you for taking your time to share your experience with us. We would be happy to have you here again for another memorable stay.