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紐約半島飯店的評分

5 out of 5
紐約半島飯店
700 Fifth Avenue at 55th street, New York, NY

評論

9.4

好極了

10 分，有夠讚；1002 則評論中有 801 則" "
8 分，不錯哦；1002 則評論中有 128 則" "
6 分，一般般；1002 則評論中有 44 則" "
4 分，不太好；1002 則評論中有 15 則" "
2 分，很糟糕；1002 則評論中有 14 則" "

9.8/10

整潔度

9.6/10

員工素質

9.2/10

設施服務

9.4/10

住宿環境和硬體

9.0/10

環保程度

評論

6/10 一般般

Marian

商務旅客
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
I recently stayed at the Peninsula Hotel, expecting a luxurious experience given the steep price of $1,500 per night. However, my expectations were met with disappointment due to several issues that should not occur at such a premium establishment. Firstly, various facilities within the room appeared outdated, which was surprising for a hotel of this caliber. Additionally, the absence of wine glasses was a noticeable oversight, considering the room's price point. I also encountered a broken drawer, which speaks to a lack of proper maintenance. More concerning was the cleanliness - the sofa was visibly dirty, and the bathroom did not meet the standard of cleanliness one would expect from a high-end hotel. These issues collectively marred what could have been an otherwise enjoyable stay. Will never book again.
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月30日回覆
Dear guest, We are sorry that your stay was not as seamless as it should have been. We hope you will allow us the opportunity to discuss your stay further by contacting our offices. We have left you a voicemail as well in order to address your observations. Best regards, Samir Ibrahim Hotel Manager

6/10 一般般

jianing

於 2023 年 8 月住了 3 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Extremely bad service and facilities at this price tag.
於 2019 年 8 月住了 3 晚

10/10 有夠讚

真實旅客

於 2019 年 4 月住了 3 晚
Jonathan H. Crook General Manager 於 2019年4月24日回覆
Dear valued guest, We appreciate you stopping by and for providing your rating on Expedia. Best regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店非常赞，位置很好。
於 2018 年 10 月住了 2 晚
General Manager 於 2018年12月3日回覆
Dear guest, We appreciate your comments and positive review of your experience at The Peninsula New York. Best regards, Jonathan H. Crook General Manager

10/10 有夠讚

Jason

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great room and staff
Very spacious room with everything you need. Most staff are super friendly and professional. The price definitely justifies it!
於 2018 年 4 月住了 1 晚
General Manager 於 2018年4月27日回覆
Dear Jason, We appreciate you posting photos of your experience at The Peninsula New York. We are also delighted to have exceeded your expectations. Best regards, Jonathan H. Crook General Manager

10/10 有夠讚

Pang Yuen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 3 月住了 1 晚
Jonathan H. Crook General Manager 於 2018年3月26日回覆
Dear Pang Yuen, Thank you for being our guests and thank you for rating us on Hotels.com. We are happy to have exceeded your expectations and look forward to your next stay soon. Best regards,

4/10 不太好

Jin

不喜歡：客房舒適度
酒店很吵，体验很差
酒店给我安排的是临街的房间，又碰到大雪，雪后半夜被清扫车吵醒，凌晨四点换房间。最差的体验了！以后不会考虑住这里。而且房间里面的电话也不能打国际长途，后来来人才修好的。
General Manager 於 2017年3月27日回覆
Dear Jin, Thank you for providing your feedback on Expedia. We apologize that your stay was not as seamless as it should have been. We welcome all comments as it always helps us to improve upon our service. Best regards, Jonathan H. Crook General Manager

10/10 有夠讚

Ibrahim

於 2024 年 5 月住了 1 晚

10/10 有夠讚

Eric

於 2024 年 5 月住了 1 晚

10/10 有夠讚

Penny，Vankleek Hill

喜歡：整潔度和員工素質
Beautiful property
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Tyrone

Nice
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Brandon

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Nancy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Rolf

喜歡：整潔度、員工素質和住宿環境和硬體
The room we got was excellent
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Katherine

於 2024 年 2 月住了 2 晚

10/10 有夠讚

Diana

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best luxury stay in NYC
I’ve been visiting New York for the past 20 years and this is the best hotel I’ve stayed at. The service is wonderful! Rooms have a good size (which is odd in NY).
於 2024 年 1 月住了 3 晚

8/10 不錯哦

Yang

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Graham

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 4 晚

8/10 不錯哦

Grigor

喜歡：整潔度和員工素質
Property needs lots of upgrades.
於 2023 年 12 月住了 5 晚

10/10 有夠讚

Thomas，London

於 2024 年 1 月住了 1 晚

6/10 一般般

Delyte

於 2023 年 12 月住了 2 晚

4/10 不太好

OBAID

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Very old property needs a renovation
於 2023 年 12 月住了 3 晚
General Manager 於 2023年12月18日回覆
Dear OBAID, We are delighted to announce that the hotel will undergo a full refurbishment of our guestrooms, Lobby and roof-top bar in 2024. Thank you for expressing your interest in our hotel and for providing your feedback on Expedia.

2/10 很糟糕

Ardavan

於 2023 年 12 月住了 4 晚

10/10 有夠讚

CHRISTINE

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay! The stay was exceptional. Just above and beyond. They were amazing. The hotel is beautiful, and we had a wonderful experience with room service. It’s fast! The rooms are beautiful but need a few updates. There are no charging ports by the bed, and the plugs by the bed didn’t work for our chargers for some reason. We had to charge them at the desk area. Although lovely and clean, the rooms need a little tech update to compete with other 5 star hotels in the area.

10/10 有夠讚

Emily

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love the location and the amazing staff
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Emilie，San Francisco

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wasn't as great as I had remembered a year ago. Pro side: great location and some great staff including the bellmen. Cons: Rooms a little small. Staff was hit or miss. Room service screwed up the same order twice. Rooms are getting a bit dated. Didn't have the candy bar this time which my kids loved.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Stephen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best in NYC
Absolutely the best in service and accommodations in NYC. All around great personalized service from Concierge to front desk to food & beverage! My wife and I celebrated our anniversary for a couple days and the The Peninsula delivered in a big way!
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Stacy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing stay for my birthday! The hotel went above and beyond to make me feel extra special. Wonderful staff, great location and a beautiful room! Our new NYC home away from home!
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Subash

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Peninsula NYC is truly Outstanding! The central 5th Ave location is perfect for easy access walking to shops, parks, restaurants, theatres etc. The hotel is a wonderful example of how to receive an absolutely perfect personalized service whilst staying in true 5* luxury surroundings. Amenities, services, pool and Spa are incredible. The concierge and Guest Relations are the best that I have ever experienced in NYC; the most wonderful, special and luxurious place to stay in NYC!
於 2023 年 8 月住了 3 晚

8/10 不錯哦

walter

商務旅客
喜歡：設施服務
Noisy Room was nice Did not like stairs at entrance No coffee in lobby
於 2023 年 8 月住了 2 晚

6/10 一般般

ILHAM

於 2023 年 8 月住了 7 晚

10/10 有夠讚

Faustino

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check-in process was quick and easy. Front desk staff were very responsive and helpful. The one interesting part of our stay was the accessibility of the hotel staff to the rooms. There were times where they tried to enter the room at inconvenient times. We did not have a Do not disturb sign for the room so I think that was the problem. Otherwise, we had a great time and stay.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

jon

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Seyed Ali

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Masatake

商務旅客
喜歡：住宿環境和硬體
good!
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Beatriz Elena，Mexico

於 2023 年 7 月住了 4 晚

10/10 有夠讚

Robert

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Masatake

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Christopher

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The good: concierge staff were better than good, they were stellar; the reception staff and cleaners were lovely. The less than good was being greeted at the hotel entrance on arrival by a staff member who watched me man-handle 2 suitcases up the stairs without any offer of help; the roof bar was closed on Sunday and Monday and was much too small for demand. The restaurant was not open for dinner. All in all, I don't plan to return as there is just too much choice in NYC.
於 2023 年 7 月住了 5 晚

10/10 有夠讚

Erich

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful hotel Staff amazing Rooftop bar awesome but music way too loud and couldn’t even hear during a conversation Please realize it’s not hip it’s just loud and didn’t go back up because of that
於 2023 年 7 月住了 4 晚

10/10 有夠讚

Thomas Muir

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property itself is excellent, the area around is severely compromised by new build construction.
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Peter

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Peter i New York
Bra läge, nära till det mesta. Vacker inredning.
於 2023 年 6 月住了 6 晚

6/10 一般般

SERAP

情侶出遊, 商務旅客
不喜歡：員工素質和住宿環境和硬體
I was expecting too much but i am so disappointed
於 2023 年 5 月住了 6 晚

10/10 有夠讚

Leonardo Vega

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice 5th avenue hotel. The old NYC.
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Amanda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 2 晚

10/10 有夠讚

Raquel

於 2023 年 5 月住了 4 晚

10/10 有夠讚

Branko

喜歡：整潔度、員工素質和客房舒適度
Great place to stay
於 2023 年 6 月住了 3 晚

10/10 有夠讚

millie

喜歡：整潔度、員工素質和住宿環境和硬體
The lobby was small located up a flight of stairs
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Carol，Guatemala

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was great about my stay, the staff is extremely nice and helpful. It's a quiet hotel and very accesible location. Charlie the concierge, gave us great dining recommendations. Would come back anytime!
於 2023 年 5 月住了 1 晚