Chun Tung, it seems you've given us a low rating. We're truly disappointed to hear this. We believe there are areas for improvement and would appreciate any specific feedback. Please feel free to contact our customer relations team to discuss any issues you might have encountered. We'd like to ensure your next visit is more satisfying.Brendan MoraesManaging Director

Jiun-Chin, it's certainly disappointing to read about your recent experience. We apologize for the difficulties in your accommodations, especially those related to the bathroom conditions. It is alarming as we always strive to keep our guests safe and comfortable. The situation you've described is not reflective of the typical guest experience at our facility and we'd like the opportunity to make things right. We sincerely hope that you will choose to discuss this further with us by directly reaching out to our leadership team. Your feedback is highly valuable, and we'll ensure it is used to improve future stays for our guests.Brendan MoraesManaging Director

We appreciate the feedback, Amanda.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.Brendan MoraesManaging Director

Thank you for sharing your honest feedback with us, Stephanie. We will share your positive remarks with the team and we hope to host you in the near future.

Good day,We are sorry to hear that you did not enjoy your stay with us.Kindly contact the hotel directly to further assist.Thank you,The Manhattan at Times Square Hotel Team

Irena, it's disheartening to learn that your stay did not align with your expectations, particularly regarding room cleanliness and the condition of the furnishings. Additionally, comfort is a top priority and we'll certainly take your feedback about the bed into consideration. We strive to continuously improve our guests' experience and your comments are indeed valuable in this process. Thank you.Brendan MoraesManaging Director

Ahmad, we understand your stay didn't meet your expectations. Our goal is to provide a comfortable and enjoyable experience. Your feedback is important as it helps us improve and cater better to our guests. We hope to have another chance to change your perception in the future.Brendan MoraesManaging Director

Adrian, it's regrettable that noise from the door impacted your stay. We make it a priority to offer an environment conducive to relaxation and apologize if this was not your experience. Your feedback is valuable and it will certainly guide improvements.Brendan MoraesManaging Director

Megan, it seems like your experience at the hotel didn't meet your expectations. We would greatly appreciate it if you could provide additional feedback, so we can work on improving the aspects of our service that were not up to the mark. We strive to ensure our guests have a pleasant stay and your review will help us do better.Brendan MoraesManaging Director

John, we are genuinely saddened to learn about your recent experience. We hold the cleanliness of our facilities in high regard, so your reporting of unsatisfactory conditions in certain areas concerns us. Our colleagues strive to maintain excellent service and it is disheartening to hear that your interactions did not reflect this standard. Rest assured that all feedback is taken seriously and will be used as we work diligently towards improvement. We apologize that your stay fell short of expectations and thank you for bringing these matters to our attention.Brendan MoraesManaging Director

Thank you for sharing your feedback, Jerome.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.Brendan MoraesManaging Director

Marco, lamentamos mucho saber que tu experiencia no fue tan satisfactoria. Entendemos sus inquietudes sobre la comunicación y organización. Tenga la seguridad de que valoramos sus comentarios y los utilizaremos para mejorar nuestros servicios para todos nuestros valiosos huéspedes.Brendan MoraesManaging Director

James, we regret to hear about your recent experience and the inconvenience you faced during your stay. We're always striving to offer our guests contemporary accommodations, and it's clear that we fell short in your case. Particularly concerning were the issues you had with the TV and lighting. Providing fully functioning amenities is a top priority, so we'll look into these issues immediately. We appreciate your feedback, as it helps us improve. We hope you'll consider giving us another chance to serve you better in the future.Brendan MoraesManaging Director

Daniel, it's regrettable to hear about the issues you faced during your stay. We understand you had an unsatisfying experience with the room conditions and unexpected changes. Our aim is to offer a positive experience for every guest, and it's clear we missed the mark during your visit.We also recognize your comments about our team members' service and the functionality of the lifts. We're already looking into these matters to ensure future quality service to our guests. Your feedback regarding the bed comfort and room size has also been noted. We aim to provide a variety of room dimensions to cater to different guest needs, and it sounds like you weren't entirely satisfied with your allocated room.We deeply regret to hear you would not consider returning. Your feedback is vital to our continuous effort to improve our service and we hope you will reconsider giving us another chance in the future.Brendan MoraesManaging Director

Angel, we truly regret to hear about the challenges you faced during your stay. Please accept our apologies for any discomfort related to the room's condition and the found scent. We also feel sorry that there were difficulties with the room’s amenities and cleanliness. Our team's role is to provide excellent customer service, so it's discouraging to hear about your experience with the front desk manager. We'll definitely take your feedback on board, aiming to improve our customer service for future guests. We hope you'll give us another chance to enhance your experience with us.Brendan MoraesManaging Director

We appreciate you taking the time to share your feedback, Alexander.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Brendan MoraesManaging Director

Victor, we appreciate your feedback. It's unfortunate to hear that your experience with your room and its furnishing didn't meet your expectations. We also apologize for the complications regarding room service and the issue with your bathroom facilities. We take these matters seriously and we'll use your input to improve our service standards. Meanwhile, it's of great importance to us that each guest receives top-quality service from our team members, so we're glad to know they were friendly. Thank you for also acknowledging the cleanliness and comfort of our beds. We hope you'll consider returning, giving us another opportunity to serve you better.Brendan MoraesManaging Director

Madison, it appears that your stay did not match your expectations. While further details would be beneficial, please know that we are committed to improving the overall experience for all guests. We'd be grateful for any additional feedback you can provide.Brendan MoraesManaging Director

Rosamaria, it's disappointing to hear that your priorities were not adequately met during your stay. We aim to ensure our rooms are immaculate and well-equipped; consequently, it is regrettable that this did not match your experience. It is unfortunate to hear about the delay from our team members in responding to your need. We can assure you that caring for our guests' concerns is at the heart of what we do. Please contact us directly for further assistance.Brendan MoraesManaging Director