The only thing that was great about the Sonder Duane was the staff--every last one of them was pleasant and helpful. The building seems to be an old hotel with a makeover that is now tired and showing wear and tear: the elevator is very slow, the hallways are narrow; the windows don't open; there were lots of spots where scratches had been painted over; and the shower grout was stained. The hotel was clean, but I missed having the room tidied on a daily basis.
allison
10/10 有夠讚
Eric
團體旅遊
2024年2月5日
喜歡:整潔度和客房舒適度
Eric
於 2024 年 2 月住了 3 晚
8/10 不錯哦
Daniel
2024年2月5日
喜歡:整潔度和住宿環境和硬體
Daniel
於 2024 年 1 月住了 7 晚
10/10 有夠讚
Dan
2024年2月3日
喜歡:整潔度、設施服務和住宿環境和硬體
very nice place with a very nice and helpful staff.A good quiet neighborhood in Tribeca
Dan
於 2024 年 1 月住了 3 晚
10/10 有夠讚
PIER
家庭旅遊
2024年2月1日
喜歡:整潔度和客房舒適度
PIER
於 2024 年 1 月住了 7 晚
2/10 很糟糕
真實旅客
團體旅遊
2024年1月30日
不喜歡:整潔度和客房舒適度
THE WORST HOTEL EXPERIENCE EVER
THEY ARE AWFUL. I had no less than THREE different issues on a three night trip. I spoke with MULTIPLE customer service representative and they lied about giving me a refund (only sent me back partial of what was promised).
They moved me locations the day before I left and didn't tell me. Not within the same hotel but ACROSS TOWN.
They gave me a different room than I booked and PROMISED it would be the same but it wasn't and then they HUNG UP ON ME when I complained for the THIRD time.
The room itself was fine. Everything else was fine but because we had SO many problems and their customer service can't be relied upon I will NEVER book here again and I wouldn't trust them if I were you.
真實旅客
於 2024 年 1 月住了 3 晚
10/10 有夠讚
真實旅客
2024年1月24日
喜歡:整潔度和客房舒適度
Best Birthday Trip Ever!
We had an excellent stay at Sonder Duane St. The neighborhood is quaint, quiet, and very accessible. There are many options for food, beverages, and shopping. I would highly recommend this place for your trip!