Ronnie, it's fantastic to see that your stay at Refinery Hotel was largely positive, though we realize there's always room for improvement. Don't hesitate to share your detailed feedback next time so we can further enhance your experience. We hope to welcome you again at our property.Refinery Team

Thank you for sharing your rating, Yvonne.We are disappointed to hear that were not completely satisfied during your time with us. We hold ourselves to a higher standard. We hope you give us another chance to give you the service that we are accustomed to providing.Refinery Team

Dolores, it's splendid to hear you enjoyed your stay at Refinery Hotel. Your kind words mean a lot to us. We always aim to create detailed and personalized experiences for our guests. We're looking forward to welcoming you back soon.Refinery Team

Diane, we are thrilled you found your stay at the Refinery Hotel pleasurable. Your kind words about our unique décor, engaging activities, and courteous team members genuinely touch our hearts. Your satisfaction is our main priority, and it is wonderful to know that we managed to meet your expectations. We hope to see you again soon for an even more tailored and detailed experience.Refinery Team

John, it's heartening to read your comments about our vibrant and helpful team at Refinery Hotel, as well as your satisfaction with your room’s amenities. We're glad you enjoyed your time at our rooftop bar too. We eagerly anticipate your return on your next journey to the city.Refinery Team

Ramon, we're thrilled to know you consistently enjoy your stays at Refinery Hotel. It's wonderful to hear you appreciate our welcoming team members, fantastic rooftop, delectable cuisine, and distinct charm of our location in the garment district. Your positive words are deeply valued and we look forward to providing you with more memorable experiences in the future.Refinery Team

Grace, thank you for the fantastic remarks regarding Refinery Hotel's location and cleanliness. It's wonderful to hear our team members' efficient service made your stay enjoyable, and that you found our dining options to your liking. We greatly appreciate your strong recommendation and eagerly look forward to welcoming you back in the future.Refinery Team

Laurence Yat Laam, your high praise for the Refinery Hotel's amenities, design, and supportive team warms our hearts. We're delighted you appreciated our prime yet tranquil location. In regards to your feedback about cleanliness, we ensure all rooms are thoroughly inspected prior to guests' arrival and apologize if an oversight occurred. We'll readdress this with our housekeeping team to ensure future guests do not encounter the same issue. Looking forward to your next visit.Refinery Team

Gabrielle, thank you for the succinct review. It's wonderful to know you found the Refinery Hotel clean and serene during your stay. We pride ourselves on maintaining a well-kept and tranquil atmosphere for our valued guests and it's delightful to know your stay reflected this. We are grateful for your feedback and look forward to welcoming you back.Refinery Team

Cynthia, it's unfortunate to learn that your experience didn't meet expectations. We value all guest feedback and your sentiments will contribute to our continuous efforts to make enhancements. We sincerely hope to have the opportunity to better serve you in the future.Refinery Team

Frank, it's heartening to hear that you had a remarkable experience at the Refinery Hotel. We are glad our strategic location and onsite bars added to your enjoyment. We appreciate your positive mention of our cleanliness and our welcoming front desk team. Your satisfaction is indeed our pride. Thank you for recommending us with such a stellar rating. We can't wait to welcome you back in the future.Refinery Team

Erika, we are elated to hear you found the Refinery Hotel to your liking, with spacious rooms and a hospitable team that added to your enjoyable NYC stay. Your satisfaction is our success! We aim to provide custom and detailed experiences for our guests. Looking forward to welcoming you back on your next visit to the Big Apple.Refinery Team

Shalako, it's fantastic to hear that you enjoyed the location of the Refinery Hotel. We strive to provide a prime location for our guests to explore from, and we're delighted that added to your experience. We look forward to welcoming you back for another customized and detailed stay.Refinery Team

Kristopher, it's wonderful to know you returned to the Refinery Hotel and had another superb stay with us. We appreciate your recognition of our prime location and our dedicated team members. We are already looking forward to your visit next year!Refinery Team

Thank you for taking the time to share your experience at the Refinery Hotel. It's heartening to hear how your stay left you feeling amazed and inspired. Feedback like yours reminds us why we do what we do, especially when it comes to providing a welcoming atmosphere and attentive service. Gabriel, along with our entire team, appreciate your kind words and recognition.Your appreciation for the intentional details and the attentiveness shines through and it lets us know we're on the right track in creating memorable experiences. We're thrilled that you're eagerly looking forward to your return visit and will certainly make sure it's as delightful as your previous stay.And remember, keep smiling! It definitely does leave people wondering.Until your next visit, take care.Refinery Team

Laura, it's wonderful to hear that you had a great experience at Refinery Hotel even without a detailed review. We strive to offer standout, customized stays for each of our guests, and it's always encouraging when this is noticed and appreciated. Thank you for your perfect rating. We hope to welcome you back soon.Refinery Team

Dear Mr Bruce,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Refinery!!Refinery Team

Brysen, it's great to hear you had a 5-star experience at Refinery Hotel. We strive to make every guest's stay special and we're glad to know we succeeded with yours. Thanks for your rating and we look forward to seeing you again soon.Refinery Team

Erin, thank you for your kind words. It's heartening to hear you felt well looked after during your stay at Refinery Hotel. Our team members are indeed dedicated to providing a personalized and memorable experience. We are looking forward to welcoming you back for another superior experience.Refinery Team

Bryan, it's delightful to know you found the Refinery Hotel to be very appealing during your visit to New York City. Your brief yet affirming feedback means a lot to us. We can't wait to welcome you back for another memorable experience.Refinery Team

Trevor, it's fantastic to see your top rating! Refinery Hotel team thanks you for choosing to stay with us. We're thrilled you experienced our dedication to delivering a memorable stay. We hope to welcome you back in the near future for another stellar experience.Refinery Team

Jessica, it's such a joy to hear that your second visit at Refinery Hotel mirrored the satisfaction of your first great stay. We thank you profoundly for your loyalty and look forward to upholding the same quality of service on your future visits!Refinery Team

Cobby, it's great to see such a high rating and we're delighted your experience at Refinery Hotel matched your expectations. We strive to offer a personalized and memorable experience to all of our guests. We hope to have the pleasure of welcoming you back soon.Refinery Team

John, we're grateful for your feedback about your stay at Refinery Hotel. We're pleased to hear that the overall design of our interiors resonated with you, enhancing your experience. It's delightful to know that you enjoyed the complimentary treats, as well as the ambience created by our candles. Thank you again, and we hope to welcome you back for another superb visit.Refinery Team

Jennifer, thank you for sharing your experience at Refinery Hotel. We're thrilled to hear you appreciated our efficient check-in process, the knowledge of our team members, and the comfort of your room. However, it is important for us to acknowledge the inconvenience with the ice machine you faced. Rest assured, we're looking into improving such amenities for a more seamless stay. We're looking forward to welcoming you back near Bryant Park for another delightful experience.Refinery Team

Isaac, we sincerely regret that your stay did not meet your expectations. We pride ourselves in creating an outstanding experience for all our guests. Your feedback is crucial to us and it will help us improve. We hope you will reconsider and give us another chance to provide you with the service you expect.Refinery Team

Edward, it's wonderful to hear you had such a positive experience at Refinery Hotel. We aim to provide a unique stay for each of our guests and we're glad it seems we achieved this during your visit. We appreciate the high score and our team members are looking forward to the possibility of welcoming you back in the future. Thank you for choosing Refinery Hotel.Refinery Team

Matthew, it's wonderful to hear that your stay at the Refinery Hotel met your expectations. We believe in providing our guests with an exceptional experience, so your feedback is greatly appreciated. Thank you for choosing us, and we look forward to your next visit.Refinery Team

Raul, thanks for your feedback. At Refinery Hotel, it is true that our rooftop area has a specific schedule. This is part of our efforts to ensure all guests have a peaceful and comfortable experience. We appreciate your understanding and look forward to your next stay with us.Refinery Team

Dora, we're delighted to hear that you had a wonderful experience at The Refinery Hotel. Your kind words about our architecture and warm, friendly team members have filled us with joy. Customized and detailed attention is part of our mission to offer exceptional stays. We look forward to creating more beautiful moments during your future visits.Refinery Team

Julie, we're delighted you had a fantastic experience at Refinery Hotel. Your high rating truly warms our hearts. Our team will continue fostering the personalized and detailed touch you appreciated. It would be a pleasure to host you again on your next visit.Refinery Team

Silvana, thank you for choosing Refinery Hotel and leaving a 5-star rating! We're thrilled your stay with us met your expectations and we greatly appreciate your support. We're looking forward to your next visit and continuing to meet your needs.Refinery Team

Lauren, it's fantastic to know you had an excellent experience at the Refinery Hotel. Your high rating is much appreciated. It's always our aim to provide an exceptional stay, and it seems we were successful in your case. If you have any specific memorable moments from your visit, we would love to hear about them. Looking forward to welcoming you back for another stellar experience.Refinery Team

Ashley, we're thrilled to acknowledge your perfect rating for Refinery Hotel! We're committed to delivering a unique and tailored experience for each guest. We hope to have you back soon for another delightful stay.Refinery Team

Cheryl, thank you for choosing Refinery Hotel for your special celebration! It's heartening to hear that our team members at the front desk provided a warm welcome that enhanced your experience. We're delighted that the surprise upgrade and the complimentary bottle of wine added a sparkle to your birthday celebration. It's also wonderful to know the cleanliness and comfort of your suite met your expectations. Receiving your confirmed trust through messaging gives our team immense pleasure, and we're thrilled that you savored your brunch at our Rooftop Restaurant. Hearing that you've recommended us to your friends and that we've become your go-to place in NYC absolutely made our day. We’re excitedly waiting for your return!Refinery Team

Evan, thank you for recognizing the Refinery Hotel team members' commendable service. Your feedback regarding the absence of a valet service is appreciated and understood. While our Downtown location presents certain logistical complications, we are exploring ways to offer enhanced convenience options for our guests. Thank you for choosing Refinery Hotel, and we look forward to serving you even better in the future.Refinery Team

Umberto, it's wonderful to hear you found Refinery Hotel to be an extraordinary property. We truly appreciate your heartening review and would be delighted to welcome you back in the future for another distinctive stay.Refinery Team

Mary, thank you for taking the time to share your rating. It appears your stay did not meet your expectations completely. Since there's no specific feedback, it makes it challenging to address your concerns. Nevertheless, we always strive to provide exceptional experiences, so any additional details you could provide about your stay would be greatly appreciated. Thank you once again, and we hope for the opportunity to better serve you in the future.Refinery Team

Faith, thank you for sharing your candid feedback. It's unfortunate to hear that your recent experience did not align with the positive one you had before. Maintaining our interior ambiance, including in-room furniture, is a priority to offer an inviting environment for our guests. It seems we may have missed our usual high standards in this regard. Your comments will serve as valuable insight for our respective teams. We aim to provide superb value, and we are disappointed if we fell short. We hope to have another opportunity to provide you with the exceptional experience you've come to know us for.Refinery Team

Jonathan, thank you for sharing your recent experience. We notice your concerns regarding the room condition and appreciate your feedback on the same. We are committed to providing a gratifying stay, and your input helps us in that regard. However, we're delighted you enjoyed our luxurious robes and high-end toiletry products. We hope to have a chance to serve you in the future and provide an improved experience.Refinery Team

Fernando, gracias por compartir tus pensamientos sobre tu estancia en el Refinery Hotel. Nos alegra saber que valoraste nuestras habitaciones espaciosas, la limpieza y la conveniente ubicación. Siempre aspiramos a proporcionar una experiencia única e inolvidable a nuestros huéspedes. Esperamos verte una vez más en tu próxima visita a la ciudad.Refinery Team

Larry, it's fantastic to hear you enjoyed your spacious room at Refinery Hotel. Our team members are indeed dedicated to making our guests' stays memorable. Your recognition of their efforts is much appreciated. It's wonderful to know our service impressed you. We look forward to welcoming you back for another excellent experience.Refinery Team

James, thank you for your rating. Without specific feedback, it's challenging to address any concerns you may have had. We strive to provide our patrons with a memorable experience, and further details will help us enhance our services. We certainly hope to serve you better on your next stay.Refinery Team

Fernanda, we truly appreciate your feedback here for the Refinery Hotel. It brings us joy to receive a positive rating from you. We always strive to offer our guests a customized and detailed service according to their individual needs. We look forward to your future visits.Refinery Team

David,The Refinery Hotel greatly values your feedback regarding your stay with us. We understand there were lapses in your accommodation, such as the lighting and some intricacies with our in-room coffee facilities. We're typically known for providing a wide range of amenities and we're truly sorry to hear that it did not completely meet your expectations. We also empathize with your concern about the first room allocated to you, our team members work diligently to ensure rooms are fresh and comfortable prior to arrival. Rest assured, your comments have been taken on board for improvements. We hope to provide a more seamless experience in the future.Refinery Team

We regret to hear that your experience with our front desk service was less satisfactory than you were expecting. Our goal is always to ensure each guest feels recognized and valued, especially our VIP guests like yourself. We're sorry your check-in experience didn't reflect this commitment. Acknowledging the positive aspects of your stay, we hope you found other elements of your visit enjoyable. We aim to use your feedback as an opportunity for improvement and hope to provide you a better experience in the future.Refinery Team

Julio, it's fantastic to see your perfect score for the Refinery Hotel! Your support is greatly appreciated and we hope to provide you another memorable experience in the future.Refinery Team

Patricia, thank you so much for your kind words. It warms our hearts to hear that you enjoyed your stay at the Refinery Hotel. We take pride in providing a personalized experience for our guests and it's delightful to know your expectations were met. We look forward to welcoming you back in the near future.Refinery Team

Susan, thank you for your high praise about the Refinery Hotel. We're thrilled to learn that you admired the aesthetic appeal of our hotel and enjoyed our exceptional rooms. We're equally delighted that our amiable and helpful team members contributed to your positive experience. We can't wait to have you back for another custom and detailed experience.Refinery Team

Terry, we're thrilled to read your delightful comments about your stay at the Refinery Hotel. It's wonderful to learn that you found your room to be immaculate and appreciated the camaraderie and expertise of our team members. We strive to deliver personalized experiences to all our guests, and we're happy we met your expectations. Looking forward to welcoming you back for another stellar stay!Refinery Team