住宿入口

紐約中央公園飯店的評分

4 out of 5
紐約中央公園飯店
870 7th Ave, New York, NY

評論

7.8

不錯哦

10 分,有夠讚;2814 則評論中有 1049 則" "
8 分,不錯哦;2814 則評論中有 859 則" "
6 分,一般般;2814 則評論中有 473 則" "
4 分,不太好;2814 則評論中有 253 則" "
2 分,很糟糕;2814 則評論中有 180 則" "

8.4/10

整潔度

8.2/10

員工素質

7.2/10

設施服務

7.4/10

住宿環境和硬體

7.8/10

環保程度

評論

6/10 一般般

Jing

於 2023 年 4 月住了 4 晚
Customer Service 於 2023年5月4日回覆
Thank you for sharing your feedback, Jing!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 有夠讚

Jiong

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location, very convenient
於 2022 年 8 月住了 3 晚
Q 於 2022年8月28日回覆
Excellent- thank you for staying!

2/10 很糟糕

Yiling

家庭旅遊
不喜歡:員工素質、住宿環境和硬體和客房舒適度
櫃檯服務人員很沒有耐心!態度也不好!
於 2021 年 8 月住了 1 晚
Q 於 2021年8月20日回覆
Thank you for sharing your feedback. We apologize for any experience which was less than ideal.

6/10 一般般

Cynthia Elizabeth

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務
The room was a nice size, but it was always stuffy. The AC worked the first day and after that it was really low and it wasn’t cold. We had to open the window for some freshness and the window would only open a bit. I always felt hot, but the lobby was always super cold. Only 2 out of the 4 elevators were working so it was always a long wait. Overall it was okay, but I don’t know if I would stay there again.
於 2024 年 4 月住了 5 晚

8/10 不錯哦

Fiona

喜歡:整潔度
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日回覆
Fiona, thank you for choosing Park Central Hotel New York and taking the time to rate us. We are delighted you had a positive stay. Ensuring a commendable stay for all our guests is our utmost priority, and we hope to welcome you back soon.

10/10 有夠讚

Albert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was very quiet and comfortable. The staff were helpful and friendly.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月28日回覆
Albert, it's wonderful to hear you enjoyed a quiet and comfortable stay at Park Central Hotel New York. We're glad our team members were helpful and friendly throughout your visit. We appreciate your feedback and look forward to your next stay with us.

10/10 有夠讚

Alexa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月29日回覆
Thank you for the wonderful rating, Alexa!It's fantastic you enjoyed your time at Park Central Hotel New York so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 有夠讚

Cheryl

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was our second visit to this hotel. The location is fantastic and within walking distance of so many points of interest. So convenient! The rooms are modern and very clean. I especially love the bed linens and towels that are of very good quality. The beds are very comfortable. The gentlemen that meet you outside when you arrive are very friendly and welcoming. The gents at the luggage storage desk are also very welciming when we arrived early, and when we needed to store our luggage the day we were leaving. They made conversations about why we were in town, where we were from and what are plan were for the next 4 days. The staff at the front desk were not friendly. No warm smile, just going through the motions. We encountered 3 different staff members at the front desk. Early arrival, actual check in, and checkout. Three different individuals, all without smiles and welcoming positive attitudes. Come on, we are spending money at your property. We have a ton of choices! I gave the hotel five stars as the hotel itself is. Great location, exceptionaly clean, beautiful, comfortable rooms and bathroom, and great linens. These things are important to me.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月28日回覆
Cheryl, thank you for choosing Park Central Hotel New York for the second time! We're delighted that you enjoyed the fantastic location, the cleanliness of our modern rooms and our premium bed linens and towels. We hear your compliments for our friendly colleagues outside the hotel and at the luggage storage.However, we do note your comment about the reception experience. We want to emphasize that we are committed to providing excellent hospitality, and we're looking into the matter.We're thrilled that despite this, your overall experience was positive and that our hotel met your high expectations in terms of location, cleanliness, comfort and more. We look forward to welcoming you back on your next trip!

6/10 一般般

Reghan

不喜歡:住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月28日回覆
We appreciate you taking the time to share your feedback, Reghan.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 有夠讚

Beverly

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A beautiful comfortable hotel near broadway theaters and time square. It’s surrounded by great places to eat and shop. If there is a member of your tribe who has trouble walking distances- a doorman and cabs are waiting! Super friendly and helpful staff! Parking is a half block away in a secure manned garage- the hotel validates the parking ticket on checkout! Definately a great choice!!!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Beverly, it's fantastic to hear you enjoyed your stay at Park Central Hotel New York. We're thrilled you appreciated our convenient location near great eateries, shops, and iconic attractions, along with the accessibility options we provide. It's wonderful to know our team members exceeded your expectations with their friendliness and helpfulness. Your praise about the secure parking arrangements heightens our spirits as well. We can't wait to be your top choice once more when you revisit New York!

10/10 有夠讚

JEANNETTE

商務旅客
喜歡:設施服務和住宿環境和硬體
Wonderful
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年4月27日回覆
Jeannette, it's delightful to hear that you enjoyed your stay at Park Central Hotel New York. We appreciate your wonderful feedback and look forward to welcoming you back in the future. Thank you for choosing our establishment for your travel needs.

10/10 有夠讚

Patricia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient location.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Patricia, it's great to hear you appreciated the well-situated Park Central Hotel New York. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to your next stay with us for another convenient travel experience.

10/10 有夠讚

Emina

喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日回覆
Thank you for the 5/5 rating, Emina!It's excellent you enjoyed your time at Park Central Hotel New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 不錯哦

Cédric Jean-Louis

親子旅遊
喜歡:整潔度、員工素質和設施服務
Idéalement situé. Cependant chambre petite pour 4 avec des lits étroits (on s'attend au moins a des Queen Size), salle de bain mini, des prises électriques qui se démontent quand on veut débrancher un appareil et le comble, 1 seul ascenseur en fonctionnement pour tout l'hôtel c'est un peu limite.
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年4月26日回覆
Cédric, merci pour ton commentaire. Nous comprenons que la pièce aurait pu paraître un peu étroite pour quatre personnes et que vous avez trouvé que nos prises électriques nécessitaient une attention particulière. Vos commentaires sur le service limité des ascenseurs sont également notés. Il est impératif pour nous de fournir un séjour confortable et sans tracas et vos idées nous aident à améliorer nos services. Nous espérons vous revoir bientôt au Park Central Hotel New York pour une meilleure expérience.

6/10 一般般

Suzanne

家庭旅遊
不喜歡:住宿環境和硬體
Verouderd, paar dingen niet werkend zoals airco; die maakte echt de hele nacht ontzettende herrie. Badstop kon niet dicht dus in bad gaan kon niet, rolgordijn ging niet omhoog, dat is wel snel verholpen. Rest niet.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月26日回覆
Suzanne, wij stellen je feedback zeer op prijs. Het spijt ons te horen over uw ervaringen met de airconditioning en het bad, en we erkennen dat u bepaalde onderhoudsproblemen vermeldt. Onze prioriteit is ervoor te zorgen dat alles in onze kamers naar verwachting functioneert. Uw opmerkingen zijn ter beoordeling doorgestuurd naar ons onderhoudsteam en zullen dienovereenkomstig worden behandeld. Wij hopen u in de toekomst nog beter van dienst te kunnen zijn.

4/10 不太好

Renee,Philadelphia

團體旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Had a reservation for one night.The check in rep was very nice. Our room was on the 14th floor with one elevator working and pretty full compacity. Going back and fourth became a problem because of the wait time. Last night, called the front desk to ask about time allotment to ABC studios and to request the one hour late C/O .Was told that the request had to be made the day of. She then sent my call at 7 pm to the concierge when the message clearly said the office closed at 6. This morning before going to ABC to ask about the late C/O. The gentleman said no problem will take care of that now.We left came back at 12:30 went to the room to get our bags and the key did not work. Called the front desk and was told that the clerk should have told me to stop at the desk for a new key.We waited for security from 12:35 - 1 pm security never came. This is not a customer friendly hotel but then again..It may just be the NewYork culture. Definitely won't stay here again and will pass it on through the social networks.Treat people with respect.This hotel is not cheap!!! You pay a resort fee plus tax..It is not a resort!! Nothing was given,not even a restaurant
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日回覆
Renee, your feedback is highly valued and we regret to hear that the efficiency of our services did not live up to expectations. In particular, it seems your elevator experience and the miscommunication about your late checkout were frustrating. We're dedicated to ensuring that our guests' time and privacy are well respected, and it's plain to see that your recent visit didn't reflect this commitment.New York City can indeed be fast-paced, but we strive to provide a relaxing and amicable environment for our treasured guests amidst the hustle and bustle. It's unfortunate to hear that your stay fell short of this ideal. We're also sorry to hear that the value of the services you received did not match the cost of your stay, as we aim to provide excellent value in an often pricey market.Your opinions have been passed to our team so that we can better understand and address where we went wrong. We hope that despite these issues, you were able to make the most of your time in the city, and we wish you safe travels in the future.

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月26日回覆
Elizabeth, your succinct comment of "Excellent" speaks volumes about your stay at Park Central Hotel New York. We're glad to see you enjoyed the time spent with us and we look forward to welcoming you back in the future.

8/10 不錯哦

Mari

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I wish we had a coffee maker in room.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日回覆
Mari, we appreciate your feedback regarding our lack of in-room coffee amenities. Ensuring guests enjoy a convenient and comfortable stay is important to us at Park Central Hotel New York. We have noted your suggestion and thank you for helping us enhance the experience for future guests. We look forward to welcoming you back soon.

6/10 一般般

Tiffany

家庭旅遊
不喜歡:住宿環境和硬體
Elevator is under construction, had to use the service elevator and pass through the connecting hotel lobby. They state that the elevator’s are undergoing a renovation, very frustrating. No coffee maker in room, I’m guessing that’s because they want you to buy it in the hotel lobby, would prefer not to have to get dressed in the morning and trek downstairs and wait in line for a $7 small coffee. There are plenty of other hotels in the city to choose from, wouldn’t go out of my way to stay there again.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月26日回覆
Tiffany, we understand your recent stay brought forward some inconveniences, such as adjustments in our facilities and the lack of an in-room coffee maker. We always aim to ensure our guests' comfort and convenience during any improvements. Any decision we make, like our beverage arrangements, aims to deliver the best service with our guests in mind. We know New York City offers many hotel choices and we hope you'll give us a chance to surpass your expectations if you return in the future.

10/10 有夠讚

janice

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very happy with the room, the staff were friendly and efficient. Would stay there again
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月24日回覆
Janice, it's wonderful to hear you enjoyed your stay at Park Central Hotel New York. We're delighted to know you appreciated our efficient and friendly team members and the quality of your room. We eagerly look forward to welcoming you back in the future.

4/10 不太好

Jaquelin

商務旅客, 親子旅遊
不喜歡:整潔度和住宿環境和硬體
Some area of the room new upgrades, mold around the sink definitely not good . Cleaning under the vanity sink not done well . Dust all over the light fixtures. For the money per night definitely not worth the money . Having to wait 5-10 minutes for the elevator another problem
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月22日回覆
Jaquelin, thank you for your valuable feedback. We regret to hear about the cleanliness issues you encountered, along with your dissatisfaction with certain aspects of the room and elevator wait time. We are continuously working to improve guest satisfaction and the concerns raised will be taken into serious consideration by our team. We hope to have the opportunity to offer an enhanced experience during your next visit.

8/10 不錯哦

Michelle

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is great! Good lobby, close to sooooo many things but the elevator situation is not the best. We have stayed here about 5 or 6 times when in NYC (and obviously like it because we continue to go back) but elevators are hard to come by. Usually they have two up and running and there is a wait going down to the lobby and coming up to your room but this time one was under an update so it took signifcantly longer.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月22日回覆
Michelle, thank you for the review and for being a returning guest at Park Central Hotel New York. We're pleased to hear about your appreciation for our strategic location and inviting lobby. Regarding the elevator situation you've mentioned, we acknowledge such instances might occur especially when one is under maintenance. Our team collaborates closely to minimize any inconveniences during these periods. Your understanding of this matter is appreciated. We look forward to your next visit.

10/10 有夠讚

Sabrina

商務旅客, 團體旅遊
喜歡:設施服務
This property is very close to all locations a tourist would want to visit. Unfortunately, the area around the property is somewhat in a bit of decline due to closing of businesses. It is good to see that the hotel is refurbishing their elevators, but it did cause some wait and line ups for elevators due to the upgrading. Very friendly and knowledgeable staff. Cleaning staff are super good and we were pleasantly surprised with the booking.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月22日回覆
Sabrina, we appreciate your insightful feedback. It's encouraging to hear that you found Park Central Hotel New York's location convenient for touring the city. We are making changes to continually improve our guest experience, and the elevator renovations are part of that. We apologize for any delays you experienced as a result. It's heartening that our knowledgeable team members and diligent housekeeping made a positive impact on your stay. We hope to have the opportunity to welcome you back in the future to a fully upgraded hotel experience.

10/10 有夠讚

Sandi,Valley City

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日回覆
Sandi, we're thrilled to see that you had a 5-star experience at Park Central Hotel New York. Our team looks forward to welcoming you back for another fantastic stay whenever your travels bring you back to New York. Safe travels until then.

2/10 很糟糕

Aline

家庭旅遊
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
The window was open and it was freezing. The heater broken.. took two calls before someone came to close the window. No coffee in the room. Everything else is unremarkable.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月21日回覆
Aline, we regret to hear about the concerns with the room temperature and lack of coffee supplies. It's unfortunate that your needs required multiple calls. Our team is typically prompt in addressing all requests for assistance. For future visits, please do reach out to us at any time so we can ensure all amenities are up to standard and every aspect of your stay is comfortable. We appreciate your feedback and hope to better serve you next time.

10/10 有夠讚

Le,Pullman

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月21日回覆
Thank you for taking the time to leave this wonderful rating, Le! We hope to see you again soon at Park Central Hotel New York so we can share yet another amazing experience!

8/10 不錯哦

Kathy,Québec

喜歡:整潔度和員工素質
Climatisation bruyante et intensité de la fan ne peux etre ajusté. Pas de ventilation dans la salle de bain
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月19日回覆
Kathy, we regret to learn about your experience with the air conditioning system and bathroom ventilation. It's important for us to create a comfortable environment during your stay. Please note, we have a maintenance team available to address such concerns, and we encourage our guests to communicate any issues during their stay so they can be rectified promptly. We hope to have the opportunity to serve you better in the future.

4/10 不太好

Tammy

商務旅客
不喜歡:員工素質、設施服務和住宿環境和硬體
I stayed here for a business meeting a block away. Choose this hotel due to proximity and walkability to said meeting. The elevator was an issue as the service elevator was out so I had to use the stairs up and down 4 flights. If I had not had luggage this might of been doable but with luggage and a laptop case it was challenging. The beds are in need of new mattresses and the room was just ok. I would not want to stay here again and would take extra time to uber to a meeting over being unable to sleep.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月18日回覆
Tammy, thank you for sharing your recent experience. We regret to hear about the inconveniences faced due to the elevator issue and the discomfort from the bedding situation. We understand such instances could impact your overall stay. We wish to reassure you that guest comfort is our priority, and we continually seek to enhance our services and facilities. We truly hope that you would reconsider and provide us with another opportunity to better serve you in the future.

10/10 有夠讚

Kathryn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日回覆
Thank you for this excellent rating, Kathryn!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Park Central Hotel New York! We'd love to host you again someday for yet another unforgettable visit.

10/10 有夠讚

Michelle

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月19日回覆
Michelle, it's wonderful to see your perfect rating for Park Central Hotel New York. We're pleased that you had a positive experience and we're looking forward to your next visit. Safe travels until then!

8/10 不錯哦

Arlene

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean hotel and quiet. The front desk was very polite and helpful. Our room didn’t come with a microwave or fridge but we were offered if needed. They let us check in early as well! Which was very nice of them and helpful to us for our stay in New York. Everything went smoothly even with checkout. The front desk even texted us making sure we had everything we needed! The only reason I couldn’t give them a 5 star was that one of the elevators wasn’t working so it only left one small elevator available. So we usually had to wait to go up to our room everytime we got back to the hotel. But we would definitely stay here again and recommend this hotel!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月18日回覆
Arlene, it's delightful to know you enjoyed your clean and quiet stay at the Park Central Hotel New York. Our team members are indeed dedicated to ensure all our guests feel at home, and their kindness and professionalism seem to have contributed positively to your experience.We appreciate your understanding regarding the temporary unavailability of one of our elevators. Your patience is highly valued, and we're thrilled this didn't deter you from considering a future stay.Witnessing your willingness to stay with us again and recommend us to others is rewarding. We're looking forward to welcoming you back. Thank you for your kind review.

6/10 一般般

Heidy,North Hollywood

團體旅遊
喜歡:整潔度
The staff wasn’t that friendly. Our room didn’t have a shower curtain and took us several asks to get it. Rooms are small. Beds not that comfortable. We were able To do early check in and late check out which was great. Close to metro, time square, Central Park and st Patrick’s church. Good area. The elevator is still under construction. The wait wasn’t that bad.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月18日回覆
Heidy, it's regrettable to hear that your experience with us was not up to par. Our commitment is to provide excellent guest services and your feedback about the room and our team members is indeed valuable to us. We appreciate your positive points about the convenience of our location and our flexible check-in and check-out policy. Your comments will be taken into consideration for future improvements. We hope to get another opportunity to serve you, offering a more satisfactory stay.

6/10 一般般

Guendalina

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
The position is great, only 2 blocks from Central Park. Underground stations very close too. Rooms are a bit old, some furniture look like a bit unkept. Unfortunately the hotel suffers lack of communication between departments and within the Reception team too, which charged (twice) the wrong card to settle accommodation. There is no minibar in the room (just an empty fridge), no breakfast available, only a coffee/snack shop next to reception. Might as well go to the closest Sturbucks.. There is bar downstairs though which we did not experience.
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月21日回覆
Guendalina, thank you for acknowledging our amazing location near Central Park and transit facilities. We apologize for any inconvenience experienced due to the appearance of the room's furnishings and the confusion at check-out. Note, all our guest rooms go through a rigorous maintenance routine. Concerning our in-room amenities, while we don't currently offer mini-bars, we do provide a refrigerator for personal use. For breakfast, we're exploring ways to offer more robust options, but in the meantime, we encourage our guests to check out the various local cafes nearby. We're sorry to learn you didn't get the chance to enjoy our downstairs bar, as it's a guest favorite. We appreciate your vital observations and hope you'll allow us to serve you better in the future.

10/10 有夠讚

Edmar,Naples

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
excelent service
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月18日回覆
Edmar, it's wonderful to hear you had an excellent experience at Park Central Hotel New York! Your compliment means a lot to our team members. We greatly appreciate you choosing us, and we look forward to welcoming you back in the future.

4/10 不太好

Dianne

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Elevator washout of Service. Waited 10 minutes for an elevator. Our room was hot had to have a window opened. Restaurant was closed on Sunday and Monday. Overpriced. no refrigerator. Checked bag early the handle was broken when we picked them Up. Front desk lady was rude. Doorman was nice!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月17日回覆
Dianne, we apologize for the inconveniences you encountered during your stay, especially related to waiting for the elevator and the room temperature issue. We regret to hear about the circumstance with the restaurant availability and the missing refrigerator. We are also sorry that you had an unfortunate situation with your luggage and we hope that it was addressed promptly. We appreciate your feedback on our team and we will look into your concerns about the reception service that did not meet your expected standards. Despite these, we're glad to know our doorman provided a positive impression. Your feedback is valuable and will help us enhance our guest experience. We hope to get the chance to provide you a better experience in the future.

8/10 不錯哦

Reginald

喜歡:整潔度、員工素質和設施服務
The room was comfy and quiet and the bed was plush. I found the staff to be friendly and welcoming. That being said, there are well documented short comings that need to be overcome, starting with the elevator. Only one was working and it is incredibly small.They did say we could use a freight elevator. The only other negative was the fixture to turn on the shower. It popped out of place. I would definitely stay here again and overall had a positive experience.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日回覆
Reginald, we're pleased to hear that you found your stay at the Park Central Hotel New York comfortable and our team welcoming. However, it's regrettable that you faced certain inconveniences. We are always looking to improve and feedback regarding elevator efficiency and bathroom fixtures is taken into consideration. We eagerly await your return and look forward to providing another positive experience.

2/10 很糟糕

Tao

不喜歡:整潔度、員工素質和住宿環境和硬體
hidden charge of hotel fee
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月17日回覆
Tao, we appreciate your feedback. We strive for transparency in all dealings with our guests. All charges, including the hotel fee, are disclosed at the time of reservation on our booking pages. We value your business and hope you'll give us another chance to serve you.

10/10 有夠讚

Léa Suzanne

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Établissement très bien situé (proche central Park et Times Square, restaurant et métro a proximité) L'équipe est a l'écoute et disponible.
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年4月17日回覆
Léa, nous sommes ravis d'apprendre que vous avez apprécié l'emplacement stratégique du Park Central Hotel New York, près de Central Park et de Times Square, et que vous avez apprécié la commodité des restaurants et des transports à proximité. Nous sommes également heureux que vous ayez trouvé les membres de notre équipe attentifs et accessibles. Merci pour votre avis et nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !

10/10 有夠讚

Anna

喜歡:整潔度和員工素質
Staff was super helpful and everything was clean and pleasant! Only warning is that they are working on their elevators (as of Spring 2024) so there is often a long wait getting up and down and a pretty crowded experience once you get on.
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月17日回覆
Anna, thank you for your high praise! At Park Central Hotel New York, we're pleased to hear you found our team members exceptionally helpful and appreciated our clean, agreeable surroundings. We understand the wait for the elevator repairs might have been a tad inconveniencing, but we're confident the improvements are worthwhile. We look forward to seeing you again.

10/10 有夠讚

manuela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stay only 1 night, pre cruise. The location is excellent, however we expected to have water bottles in the room, along with coffe or tea maker. A little cheap presentation for such a fabulous location!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日回覆
Manuela, thank you for sharing your thoughts about your recent stay. At Park Central Hotel New York, we strive to ensure our guest satisfaction. We understand you missed having some amenities in the room, such as water bottles and tea or coffee-making facilities. Your feedback will greatly contribute in assessing how we could improve our services. We're thrilled you enjoyed our prime location and hope that you'll consider giving us another opportunity to better serve you.

8/10 不錯哦

Maarten Leo

喜歡:整潔度和員工素質
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月15日回覆
Maarten Leo, thank you for your 4-star review. At Park Central Hotel New York, we strive to provide a superior experience and it's apparent we made a good impression on you! We hope to have the opportunity to welcome you back in the future.

4/10 不太好

Paul

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is in need of some TLC. The reception area is ok but other communal areas need a lot of work. The lifts were terrible, often a 15 minute wait to go up or down, the service elevators helped a bit and after a few days two lift cars were taken out of service to improvements. The cleanliness in room needs improving and the bedrooms need a lot of work also - the decor is tired, there are holes in walls, bathroom door handle was hanging off - all of which reported to reception and promised maintenance would arrive but that didn't happen. The location is good, close to Times Square, Starbucks and a number of foot outlets close by, subway stations very close. the bar is not open on Sundays and Mondays which seemed a bit of a shame. Not the worst experience but definitely needs improving.
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年4月13日回覆
Paul, we greatly appreciate your feedback and it's disconcerting to hear our service fell short during your visit. Your experience with the elevators and in-room maintenance seems far from our usual high standards. We assure you, steps are continuously taken to update and improve our facilities. We can't help but be disappointed that some of your concerns were not addressed promptly during your stay.On a better note, we're pleased you found our location to be beneficial - being so close to key attractions and facilities. We hope that despite the issues faced, you were able to enjoy your time in New York. Please consider visiting us again in the future, as we'd love the opportunity to provide you with a much more satisfying experience.

8/10 不錯哦

Arne

不喜歡:住宿環境和硬體
We hebben het een fijn hotel gevonden. Wel hebben we ons geïrriteerd aan de defecte liften. Maar we zou zeker voor herhaling vatbaar zijn.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月13日回覆
Arne, wat fijn om te horen dat je het Park Central Hotel New York als een prettig verblijf hebt ervaren. We nemen ook nota van uw feedback over de liftsituatie en verzekeren u dat ons team er altijd naar streeft onze voorzieningen te verbeteren. Desalniettemin zijn we erg enthousiast over het vooruitzicht u in de toekomst opnieuw te mogen verwelkomen.

10/10 有夠讚

Aurelie

家庭旅遊
喜歡:整潔度和員工素質
Hotel was close to everything, people were friendly and central market in the hotel was very convenient for coffee in the morning. Room was cleaned everyday and beds were changed as well. Only inconvenience was the elevator as one was being repared, only one was available. But I knew that beforehand as I read the reviews online.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月13日回覆
Aurelie, it's pleasing to hear that you appreciated our prime location, friendly team members, and the convenience of our on-site market. It's great to know that our daily housekeeping service met your expectations. We acknowledge your understanding regarding the elevator situation and apologize for any inconvenience caused. We genuinely appreciate your feedback and look forward to welcoming you back to Park Central Hotel New York in the future.

10/10 有夠讚

Lisa

喜歡:住宿環境和硬體
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月12日回覆
Lisa, it's wonderful to hear that your stay at Park Central Hotel New York was a positive experience! Your generous rating is greatly appreciated and it encourages us to continue striving for excellence in all aspects of our guests' stays. We look forward to your future visits.

8/10 不錯哦

Stacey

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
For a hotel with about 30 floors, when there only 2 elevators for floors 2 to 18, and one of them is being repaired, it would be a good idea to let patrons use the other elevators instead of having to wait for the elevator to go up to 18th and then come back down. Not impressed.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月11日回覆
Stacey, we appreciate your feedback and understanding concerning the wait times you experienced for the elevators. Your suggestion of using other elevators during busy times is duly noted. At Park Central Hotel New York, we continually strive to enhance our guest experiences, and your input helps up to do just that. Thank you once again, and we hope for the opportunity to serve you better in the future.

6/10 一般般

Katy

家庭旅遊
喜歡:整潔度
不喜歡:設施服務
The checkin process was manual as their system was down. They didn’t know what room I had booked or anything. The rooms do not supply you with coffee or water. Our AC broke down in both our rooms for two nights straight. It was over 80 degrees in there with no circulation of air to cool down. I reported all of this to the front desk and it was never addressed.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月11日回覆
Katy, it's unfortunate to hear about the concerns you experienced during your visit. While our systems sometimes need to undergo maintenance, our team should always have relevant information about bookings on hand. We're sorry to hear about your room temperature concerns. Your comments have been noted and we'll ensure our team is more attentive to addressing maintenance problems promptly. The absence of coffee or water in the rooms is due to our efforts to reduce the environmental impact. We aim for your next stay to be more comfortable and efficient.

8/10 不錯哦

Rodney Spencer

情侶出遊
喜歡:整潔度和員工素質
The location is only a couple of blocks from Central Park and that was excellent! Our requested room was not available upon arrival, so that was not good. The lift situation does not help with ratings. They do offer the service elevator, however it appears that the lift issue has been noted for a very long time.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月11日回覆
Rodney, we're pleased to know you valued the close proximity of Park Central Hotel New York to Central Park. We're sorry to hear about your dissatisfaction with the room availability and lift situation. We understand the importance of comfort and convenience during your stay. Rest assured, we're continually striving for improvement in all aspects of our guest experience. Moreover, our team members are always available to help guide guests to alternate elevators when needed. We appreciate your understanding and hope to welcome you back soon.

8/10 不錯哦

Dustin

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The property was in a great location with easy access to the subway! The only set back was the elevator. They are upgrading it and only have two working which made wait times long. We eventually ended up using the stairs! Other than that it was great!
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月10日回覆
Dustin, it's wonderful to hear that you enjoyed the convenient location of Park Central Hotel New York and easy subway access. In terms of the elevator situation, we appreciate your patience as we work on improvements that will greatly enhance our guests' experience. We're glad this didn't hinder your overall enjoyment. We can't wait for another opportunity to deliver a more seamless stay when our elevator upgrade is complete.

4/10 不太好

Edith A

不喜歡:整潔度
We picked the hotel due to location. When we arrived it took us over an hour to checkin due to the fact that they couldn’t assign room keys. We has to wait at our door for over 15 minutes while a security went to let us in the room. Our TV never worked. And the shower head in the restroom was filthy. It was awful. Only good thing about this place was the location.
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月10日回覆
Edith, your experience is important to us and we're sorry to hear that it failed to match your expectations. We want each guest to enjoy convenient check-in, functional in-room amenities including the TV, and spotless bathrooms, and we're sorry this wasn't the case with your stay. While we're pleased that our location was ideal for you, it's clear that we have areas to improve. Your feedback has been noted and will be shared with our team members for evaluation and improvements. We hope to have another chance to deliver a more satisfying experience in the future.