Greetings Ka Man,Thank you for sharing your amazing feedback and we are so happy to see that it was a memorable experience for you! We hope to have you again whenever you are back in the big city!

Ming,Thank you so much for staying with us and also for your feedback. We are delighted you enjoyed your stay with us. We hope to have you come back and stay with us again soon!

Greetings Chou-Chun,Thank you for sharing your feedback with the Hotels.com community! We would love to hear more details about your experience. Feel free to contact us directly to discuss your stay. Thank you and we hope to host you again! Kind regards, Iris Cordero

Thanks for staying with us. We appreciate your feedback!

Thank you for staying with us as we hope you come back again soon!

Greetings Bernd,We at Luma hotel would like to say thank you for providing your feedback regarding your stay here with us. We at Luma hotel do our very best to accommodate every guest request and demands. Your expectation of us is our top priority. Once again; Thank you for choosing Luma Hotel.

Greetings Vernon,Thank you for the feedback! We appreciate the acknowledgement and I will share this with the team. We hope to welcome you again soon.Warm Regards,Assistant Front Office ManagerLayla Omidvar

Greetings Ivaylo,Thank you for staying with us at Luma. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Warm Regards,Assistant Front Office ManagerLayla Omidvar

Greetings Loic,Thank you for the feedback! We are thrilled you enjoyed everything about your stay. We look forward to welcoming you back during your next trip to New York!Warm Regards,Assistant Front Office ManagerLayla Omidvar

Greetings Afsaneh,We like to say thank you for providing this feedback regarding your stay here at Luma Hotel. We at Luma hotel strive for excellence and to make sure every guest is left with a positive experience. We at Luma hotel take great pride in our work and our appearance as well. We hope during your next future reservation your experience will be even more memorable.

Greetings Vanessa,Thank you for your kind comments! We are thrilled to hear your visit to LUMA Hotel was wonderful, as this is the experience we want all our guest to endure! I will be sure to share your comments with the housekeeping team to encourage all to keep up the great work! In regard to your incidental hold, depending on whether you have an international bank, this can be released within 7-14 business days. Please feel free to contact the hotel directly for any additional information. We hope to welcome you again soon! Best Regards,Alyssa Ramos

Greetings Monika,Thank you for staying with us, and we appreciate your feedback! We are thrilled you were able to enjoy the location during your visit. In regard to the size of the room being too small for your preference, we want to extend our sincerest apologies. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again! Best Regards,Alyssa Ramos

Greetings Anna,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Best Regards,Alyssa Ramos

Greetings Francisco,Thank you for your feedback! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Best Regards,Alyssa Ramos

Greetings Macbeth Daphnie,Thank you for your feedback! We are delighted you had a great stay with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope to welcome you again when you are back in New York City!Best Regards,Alyssa Ramos

Christine! Thank you for your feedback! We hope to see you again!

Greetings Brenda,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager

Greetings Caryn,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager

Greetings Gerald,Thank you for your feedback! We are thrilled the location was able to further enhance your experience! We appreciate your comments regarding the staff and hope to welcome you again soon! Best Regards,Alyssa Ramos

Drew! Thank you for your feedback!

Greetings Alicia,,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager

Greetings Jeff,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns to the City of New York. We hope you can give us another try in the future and thank you again!Kind regards,AngelFront Office Manager

Greetings Paul,Thank you for your review, We are happy you enjoyed your stay and we also appreciate the recommendation and hope to see you near future.

Greetings Mary Christine,Thank you for your feedback! It's truly great to hear when we are getting it right. Much appreciated and I will be sure to share this with the team. We hope to welcome you again soon!Best Regards,Alyssa Ramos

Robert! Thank you for your wonderful feedback! We look forward to your next visit with us.

Greetings Ryan,Thank you for your feedback! ! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Best Regards,Alyssa Ramos

Greetings Lara,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager

Greetings Shawna,Thank you for a 5 out of 5 review! This is so good to hear and we appreciate the acknowledgement. Thank you for the review and recommendation. Hope to see you again soon.Best Regards,Alyssa Ramos

Greetings Terrie,Thank you for the feedback filled with kind comments and recognition of our staff! It is truly a thrill to create such a remarkable stay for you. We hope all our guest are able to experience LUMA Hotel the way you have! We hope to welcome you again soon when back in New York City!Best Regards,Alyssa Ramos

Greetings Sandra,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We hope to welcome you again soon!Best Regards,Alyssa Ramos

Greetings Ramon, Thank you for a 5 out of 5 review! Here at LUMA we strive to provide all our guest with a memorable stay! We are happy to have hit the mark for you. We hope to welcome you again soon when back in New York City.Best Regards,Alyssa Ramos

Greetings Jocelyne,Thank you for your lovely review! We truly appreciate the kind words and comments. Here at LUMA, we strive to create a genuine connection with all our guest. I am delighted to hear that your stay was an absolute pleasure. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are looking forward for your future visit to LUMA when back in New York City.Best Regards

Jue! Thank you for your feedback!

Evanthia! Thank you for your feedback!

Nathan! Thank you for your feedback!

Greetings Brian,Thank you for staying with us and we appreciate your feedback! We hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Best Regards,Alyssa Ramos

Greetings Deborah,Thank you for a 5 out of 5 review! It is with guest feedback that we are able to improve our service. We are thrilled you were able to enjoy a welcoming visit to New York City! This is exactly the experience we want to provide for all our guest! We hope we can welcome you again soon! Best Regards,Alyssa Ramos

Greetings Cody,Thank you for your feedback! We strive to create a genuine experience when choosing to stay at LUMA. We are thrilled the LUMA Team was able to provide you with a remarkable stay as this is the experience we hope every guest is able to receive. We hope to welcome you again soon!Best Regards,Alyssa Ramos

Greetings Alexis, Thank you for choosing LUMA Hotel for your visit to New York City. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. It is through guest feedback that we are able to improve our service, so I will be sure to share your feedback with the team to ensure we are leaving all of our guest with a memorable experience. We hope to see you again so we are able to create a genuine and welcoming visit.Best Regards,

Greetings Summer, Thank you for a 5 out of 5 review! I am so glad to see you enjoyed your stay! We hope to see you next time! Best Regards,

Greetings Hannah, Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We hope you can give us another try in the future to create a more memorable experience.Best Regards,

Greetings Oliver, Thank you for a 10 out of 10 review! Here at Luma we strive to provide our guest with a memorable experience! I am thrilled to see we were able to provide you with just as such! We hope to welcome you again soon for your next visit to New York City!Best Regards,

Greetings Diane,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager

Greetings Yaniesleydi,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager

Greetings Simon,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager

Greetings Gustavo,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager

Greetings Lisa,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager

Greetings Dennis,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager

Greetings Ashley,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager

Greetings John,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager