DoubleTree by Hilton Metropolitan - New York City

Property class: 5 and above

Choose dates to view prices

A short walk from Grand Central Terminal and 5th Avenue, DoubleTree by Hilton Metropolitan - New York City provides a hair salon, dry cleaning/laundry services, and a bar. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a 24-hour gym and a business center.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

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About the neighborhood

Located in Manhattan, a neighborhood in New York, DoubleTree by Hilton Metropolitan - New York City is in the entertainment district and near a metro station. Rockefeller Center and Grand Central Terminal are notable landmarks, and some of the area's activities can be experienced at Manhattan Cruise Terminal and American Dream. Looking to enjoy an event or a game? See what's going on at Radio City Music Hall or Madison Square Garden. Visit our New York travel guide
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Map
569 Lexington Ave, New York, NY, 10022

What's nearby

  • A Christmas tree, illuminated sculptures, and a statue in an urban setting.
    Rockefeller Center
    6 min walk - 0.6 km
  • A historic building with intricate Gothic architecture, featuring pointed arches and detailed stone carvings.
    St. Patrick's Cathedral
    6 min walk - 0.6 km
  • A Gothic cathedral with pointed spires and intricate window designs, surrounded by modern skyscrapers.
    5th Avenue
    6 min walk - 0.6 km
  • A spacious train station with high ceilings, large arched windows, and an American flag.
    Grand Central Terminal
    10 min walk - 0.8 km
  • Times Square with large billboards and skyscrapers.
    Times Square
    13 min walk - 1.1 km

Getting around

  • 51 St. Station
    1 min walk
  • Grand Central - 42 St. Station
    9 min walk
  • LaGuardia Airport (LGA)
    29 min drive

Restaurants

  • The Mill
    2 min walk
  • The Grill
    2 min walk
  • Juice Generation
    2 min walk
  • McDonald's
    2 min walk
  • Panda Express
    2 min walk

About this property

DoubleTree by Hilton Metropolitan - New York City

  • Luxury inn near 5th Avenue
  • A short walk from Grand Central Terminal and Rockefeller Center, DoubleTree by Hilton Metropolitan - New York City provides a hair salon, dry cleaning/laundry services, and a bar. In addition to a 24-hour gym and a business center, guests can connect to in-room WiFi (surcharge).
  • You'll also enjoy the following perks during your stay:
    • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
    • Express check-out, express check-in, and an elevator
    • Luggage storage, 12 meeting rooms, and a front-desk safe
  • Room features
  • All 764 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like air conditioning and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with shower/tub combinations and free toiletries
    • 37-inch HDTVs with cable channels
    • Daily housekeeping, desks, and phones

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Frequently asked questions

Is DoubleTree by Hilton Metropolitan - New York City pet-friendly?

Yes, this inn allows pets with a maximum weight of up to 60 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 55 per night. Valet parking is available for USD 65 per day.

What time is check-in at DoubleTree by Hilton Metropolitan - New York City?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at DoubleTree by Hilton Metropolitan - New York City?

Check-out is at noon.

Where is DoubleTree by Hilton Metropolitan - New York City located?

Located in Manhattan, this luxury inn is within a 10-minute walk of 5th Avenue, Rockefeller Center, and St. Patrick's Cathedral. Radio City Music Hall and Grand Central Terminal are also within 15 minutes. 51 St. Station is only a 2-minute walk and Lexington Av.-53 St. Station is 3 minutes.

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Reviews

DoubleTree by Hilton Metropolitan - New York City Reviews

7.2

Good

7.8

Cleanliness

8.8

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 276 out of 1000 reviews
Rating 8 - Good. 347 out of 1000 reviews
Rating 6 - Okay. 170 out of 1000 reviews
Rating 4 - Poor. 95 out of 1000 reviews
Rating 2 - Terrible. 112 out of 1000 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property closed and didn’t let anyone know
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber und hochwertig zum kleinen Preis
Stayed 5 nights in Jan 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closed when we arrived. We waited outside the hotel, freezing cold
Stayed 2 nights in Jan 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled our booking a week before our stay and haven't refunded us
Stayed 2 nights in Dec 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like nothing because they closed 😞
Stayed 4 nights in Dec 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
Stayed 2 nights in Dec 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
Stayed 3 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apesar que no abrieron el hotel fueron responsables al darme otro estadia
Stayed 3 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Locked and Closed

Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.
Stayed 3 nights in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Accessibility

The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
Stayed 1 night in Nov 2021
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We actually stayed at The Stewart. Double tree was not available. Room was old, wall paper pealing off, stained carpet, stained bathroom tiles, bedding was stained and no one had vacuumed under the beds in months. Tv didn’t work. Would not stay there again or recommend.
Stayed 4 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Staff & service
We were boarding a plane only learn the hotel was completely shut down. No advance notice and no rebooking until we reach out to Expedia who did a great job
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Staff & service

Excellent Vacation

We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying.
Stayed 3 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this hotel was temporarily suspended and failed to notify me. I Arrived at the hotel to find out it was closed. No email, text or call was given prior to my arrival.
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad treatment by double Tree and Hotels.com

The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else.
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is closed for a whole year and you booked us there . Still you’re looking for rating .
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

They cancel our reservation only 1 day before travel
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
Property wasn’t open and charged me for my stay anyway!
Stayed 3 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

reservation to hell

this was the worst trip ever pre paid my stay when we arrived the hotel was closed sign on the door did not receive any notification of this closing could not get ahold of any one on this problem we had trouble finding a place to stay so we took the train back to ma fron ny city this mix up cost me hundreds of dollars and did not get back until midnight my nightmare is still going on i booked a non refundable stay now hotels.com and doubletree hilton are blaming each other and neither one has provided a refund the fight goes on beware
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible!!!!

The hotel is closed!!!! I made a reservation and thought everything beas set. Show nup to check in and there are signs on the front saying the are permanent closed. Stood there for hours trying to find another hotel so my family wouldn't be on the street. So disappointed and I won't be using Hotels.com in the future
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is CLOSED!

This hotel is CLOSED and has beem for 2 years. Why hotels .com is still letting people make reservations is beyond me.
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Hotel.com committed fraud by charging for rooms and after we arrive here in NY from Florida that that hotel is closed for about 2 years Thus situation will go to a lawyer as no one from H.C is resolving this issue.We will also inform State attorney’s office about H.C
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL CLOSED for 1.5 years don’t book

THIS HOTEL HAS BEEN CLOSED FOR 1.5 YEARS. Hotel.com sold us a room here. We arrive and the hotel has been closed for more than a year. There were several families in the sidewalk literally not knowing what to do. It was a MESS. We were lucky that our phones were charged and were able to quickly get another hotel last minute. Outrageous
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed upon arrival
Stayed 3 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Los pasillos oscuros la bañera un poco pequeña pero la cama excelente me gusto
Stayed 3 nights in Oct 2021