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紐約 45 街卡薩飯店的評分

2 out of 5
紐約 45 街卡薩飯店
70 West 45th St., New York, NY

評論

8.4

非常好

10 分，有夠讚；1002 則評論中有 485 則" "
8 分，不錯哦；1002 則評論中有 359 則" "
6 分，一般般；1002 則評論中有 98 則" "
4 分，不太好；1002 則評論中有 31 則" "
2 分，很糟糕；1002 則評論中有 29 則" "

8.8/10

整潔度

9.0/10

員工素質

7.4/10

設施服務

8.4/10

住宿環境和硬體

4.0/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：住宿環境和硬體
Good location! Housekeeping is not ok,
於 2019 年 10 月住了 11 晚
Cassa Team 於 2019年10月20日回覆
Thank you for your feedback. We are sorry to hear that our housekeeping team didn't meet your expectations, we will work harder next time. We hope you give us another chance in the future. Please contact us directly for your next trip, we would love to welcome you back again.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
再次入住. 地點很好
於 2019 年 1 月住了 3 晚
Team Cassa 於 2019年2月3日回覆
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the Cassa. On behalf of our entire staff at Cassa Hotel NY 45th Street we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Omar Lewis Assistant Front Office Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點很好，員工親切。
於 2018 年 11 月住了 3 晚
Mery Obispo 於 2018年12月3日回覆
Thank you so much for giving us this review and hoping to see you again.

8/10 不錯哦

Chen，Taiipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Located in midtown of Manhattan, near time square convinient for shopping and sightseeing.
於 2018 年 7 月住了 4 晚
Team Cassa 於 2018年7月28日回覆
Thank you fro taking the time us to let us know that you liked our location.

8/10 不錯哦

Yun-Tang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點非常好,到附近的景點都很方便,雖然沒附早餐,但每天早上一樓都有免費咖啡及蘋果招待.
於 2018 年 1 月住了 4 晚
Felecia Stuart 於 2018年2月9日回覆
Dear Yun-Tang, Thank you for taking the time out to review our hotel, we always appreciate the feedback our guests give us. On behalf of the entire team at Cassa, we thank you for your business and hope to see you next time your travels bring you to the area!

8/10 不錯哦

Kin Chung Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間須不太,但十分整潔,地點適中
於 2018 年 1 月住了 4 晚
Felecia 於 2018年2月1日回覆
Thank you for taking the time out to give us your feed back. You are welcome back anytime!

6/10 一般般

Joseph

不喜歡：住宿環境和硬體
Hotel not open, but hotels.com still booking
Hotels.com allowed me to book... but the hotel is closed. My credit card was charged too.
於 2021 年 5 月住了 1 晚

2/10 很糟糕

Justin

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
like a communication is a very bad thing in business. in this hotel is typically one of them. there's no indication of the hotel officially being closed since last year. the hotel is still attempting to collect payments from customers and they're not open overall very disappointing the complete insult I honestly think that hotels.com should never do any business with them ever again
於 2021 年 5 月住了 2 晚

2/10 很糟糕

真實旅客

於 2021 年 5 月住了 3 晚

2/10 很糟糕

真實旅客

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I WILL NEVER USE EXPEDIA AGAIN , the HOTEL DOES NOT EXIST!!!!
於 2021 年 5 月住了 3 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was permanently CLOSED. Doors were chained and sign they closed permanently on 5/23. Plz remove them from your inventory ASAP!!!
於 2021 年 5 月住了 1 晚

2/10 很糟糕

真實旅客

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was closed never got to check in
於 2021 年 5 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度和設施服務
於 2021 年 5 月住了 2 晚

2/10 很糟糕

Adolfo

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
HOTEL CERRADO
PÉSIMO! Llegué con mi reservación y el Hotel está cerrado! No entiendo porque hacen reservaciones si el hotel está cerrado, apagado, sin servicio! Y me dijeron que hay mucha gente que llega porque tiene reservaciones como yo cuando el hotel NO existe! O existe, pero apagado y sin servicio
於 2021 年 5 月住了 3 晚

2/10 很糟糕

rafik

於 2021 年 5 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel closed without warning
Hotel was closed since March, yet allow me to place a reservation and show up to a chained up hotel. Nowhere on the site or location on Google does it say it is closed.
於 2021 年 4 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel is closed
於 2021 年 4 月住了 1 晚

2/10 很糟糕

Justin

不喜歡：整潔度、員工素質和住宿環境和硬體
Room was a mess and I saw a cockroach. I called down to no answer. Would like a refund!
於 2020 年 3 月住了 1 晚
Cassa Hotel 於 2020年3月28日回覆
Dear Justin, Our hotel is closed as of 3/23/20. When was your stay? Did you stay at the residencies?

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 1 晚
Cassa Hotel 於 2020年3月25日回覆
Thank you for your rating.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Found a nice hotel from NY
Nice room and especially bathroom - decorated with taste. Hotel has a super location and price level was acceptable.
於 2020 年 3 月住了 1 晚
Hotel Management 於 2020年3月20日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 3 晚
Hotel Management 於 2020年3月20日回覆
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. On behalf of our entire staff at Cassa Hotel New York 45th Street, we hope you give us another opportunity. Warm Regards,

8/10 不錯哦

William

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Good and Bad
Positive: Great location, big bathroom, clean room and friendly staff. Negative: No refrigerator/minibar (removed), safe was not locked to the wall - easily removed from the room.
於 2020 年 3 月住了 5 晚
Hotel Management 於 2020年3月20日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 有夠讚

Jeffrey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 3 晚
Hotel Management 於 2020年3月20日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards,

10/10 有夠讚

Gladys，Gulf Breeze, FL

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent location walking distance to all the city’s attractions and restaurants. Hotel and room very clean and staff very helpful and friendly.
於 2020 年 3 月住了 2 晚
Hotel Management 於 2020年3月20日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 不錯哦

John

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 2 晚
Hotel Management 於 2020年3月20日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 有夠讚

真實旅客

於 2020 年 3 月住了 2 晚
Hotel Management 於 2020年3月20日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
They were nice hotel as clean and new. Great location
於 2020 年 3 月住了 4 晚
Hotel Management 於 2020年3月20日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
於 2020 年 2 月住了 2 晚
Hotel Management 於 2020年3月16日回覆
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great staff and hotel. One of the two elevators was out of order. That was the only problem
於 2020 年 3 月住了 3 晚
Hotel Management 於 2020年3月16日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 不錯哦

真實旅客

於 2020 年 3 月住了 3 晚
Cassa Hotel 於 2020年3月14日回覆
Thank you for your rating. Sincerely, Cassa Hotel NY 45th Street

8/10 不錯哦

Daniel，Ottawa, Canada

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel location was wonderful. Lobby was small but stylish, with very friendly staff. Room was adequate with hallways a little drab. Service was fantastic, and offset any shortcomings. I’d stay here again, but was hoping for a little more luxury.
於 2020 年 3 月住了 3 晚
Hotel Management 於 2020年3月12日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 一般般

真實旅客

喜歡：整潔度、設施服務和住宿環境和硬體
於 2020 年 2 月住了 2 晚
Hotel Management 於 2020年3月12日回覆
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My husband & I decided to stay in the city since we were going to see a Broadway Play. The hotel staff were very polite & professional. Overall the room was clean, the bed was comfortable and we were pleased.
於 2020 年 3 月住了 1 晚
Hotel Management 於 2020年3月9日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 一般般

真實旅客

情侶出遊
喜歡：整潔度、員工素質和設施服務
Only one elevator was working and that was ok...until they took the other one over for a private party and you couldn't use the one that worked and was never told. Had to walk down 19 levels. Almost missed our show. Carpets were clean but worn out.
於 2020 年 3 月住了 3 晚
Hotel Management 於 2020年3月9日回覆
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for the elevator issue. The private event was on the residence side of the building which they didn't provide any information to us prior to the event. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

2/10 很糟糕

Michael

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Would never recommend.
Arrived to a friendly staff but after that it went downhill. Got to my room and it was absolutely the smallest room I’ve ever stayed in. The room was barely cleaned there was old bobby pins and tissues on the side of the bed from the previous occupants. The sheets had a musty smell and someone else’s mascara on the pillow. Showers were dirty and paint peeling everywhere. Half of the the plugs didn’t work. My favorite part is when I was leaving for my 6am flight the elevators were all broken and I had to walk down 8 floors with 4 pieces of luggage. With barely an apology. Would NEVER recommend this place to anyone. I’m not sure how it has the ratings that it does. Very disappointing.
於 2020 年 3 月住了 4 晚
Hotel Management 於 2020年3月8日回覆
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

8/10 不錯哦

James

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚
Hotel Management 於 2020年3月8日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 有夠讚

真實旅客

於 2020 年 2 月住了 1 晚
Hotel Management 於 2020年3月5日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 一般般

真實旅客

於 2020 年 2 月住了 3 晚
Team Cassa 於 2020年3月3日回覆
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. On behalf of our entire staff at Cassa Hotel New York 45th Street.

8/10 不錯哦

Susan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fabulous except for elevators.
Your staff was super friendly and accommodating, wouldn’t hesitate to stay again. Only thing that really needs attention are the elevators, we had to walk down 14 flights because two out of two were not working, thankfully one was working when we came back for the night!
於 2020 年 2 月住了 1 晚
Team Cassa 於 2020年3月3日回覆
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. I have also addressed your concerns regarding the information presented, we sincerely apologize for the inconvenience of this issue, and rest assured we are working diligently to perfect our hotel to ensure this does not happen again. On behalf of our entire staff at Cassa Hotel New York 45th Street. We thank you for your patronage and hope to see you again when your travels bring you back to the city! Sincerely, Omar Lewis Assistant Front Office Manager

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff and clean room. The hotel was within walking distance to the Javits.
於 2020 年 2 月住了 4 晚
Hotel Management 於 2020年3月2日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 不錯哦

ly177，Frankfurt

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Die Lage war perfekt um alle sehendüwrdigkeiten in New York zu besuchen. DIe Gegen war auch sehr sauber und ansprechend. Zum Geburtstagt hat das Hotel das Zimmer extra schön dekoriert - das ear sehr aufmerksam!
於 2020 年 2 月住了 5 晚
Hotel Management 於 2020年3月1日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 不錯哦

Audrey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
Hotel Management 於 2020年3月1日回覆
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 不錯哦

stephanie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
Hotel Management 於 2020年3月1日回覆
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our recent stay at the Cassa Hotel. The front desk staff was fabulous, especially Stephanie. Very friendly and helpful. The room was a nice size for NYC. The location was the best part, so close to Times Square and lots of fabulous restaurants. We will definitely stay there again.
於 2020 年 2 月住了 3 晚
Hotel Management 於 2020年2月28日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 一般般

JoeS.，Keene NH

喜歡：整潔度和員工素質
I liked the hotel overall (first time there) but found the elevator service very annoying. Only one in service and quite slow. An additional quibble is that upon arrival, room not ready, I asked about a restroom and was sent downstairs, only to be told the restaurant was closed and I couldn't use the facilities. The young woman eventually relented, but not very willingly. On the other hand, the staff at the front desk were very accommodating.
於 2020 年 2 月住了 1 晚
Hotel Management 於 2020年2月28日回覆
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really nice location, with fair pricing for the area. A little older, some updates may be required. Tough to control the heat/air, and the bathtub was strangely tall. Staff were pleasant, and helpful. Gym was serviceable.
於 2020 年 2 月住了 2 晚
Hotel Management 於 2020年2月28日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 有夠讚

真實旅客

於 2020 年 2 月住了 4 晚
Hotel Management 於 2020年2月27日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 有夠讚

Anne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great rooms, great staff, great location.
Beautiful comfy rooms in a perfect location!! I loved staying here.
於 2020 年 2 月住了 3 晚
Hotel Management 於 2020年2月27日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 有夠讚

Debra

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
Hotel Management 於 2020年2月27日回覆
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 一般般

YEWON

團體旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：客房舒適度
於 2020 年 2 月住了 2 晚
Guest Services Management 於 2020年2月29日回覆
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards,