提供早餐、午餐和晚餐

紐約柏寧飯店的評分

4.5 out of 5
紐約柏寧飯店
36 Central Park S, New York, NY

評論

8.6

有夠讚

10 分,有夠讚;833 則評論中有 519 則" "
8 分,不錯哦;833 則評論中有 158 則" "
6 分,一般般;833 則評論中有 78 則" "
4 分,不太好;833 則評論中有 37 則" "
2 分,很糟糕;833 則評論中有 41 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

MEI LAN

於 2023 年 10 月住了 4 晚
General Manager 於 2023年11月3日回覆
Thank you for sharing your thoughts with us, Mei!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Park Lane Hotel New York.Warm RegardsRobert Macneil

4/10 不太好

Addy H C

商務旅客
不喜歡:客房舒適度
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月19日回覆
Greetings Addy,It's disappointing to know that your stay didn't quite meet your expectations. As we always strive for superior guest experiences, our team welcomes any feedback that can help us improve. Thank you for choosing us.Warm RegardsRobert Macneil

4/10 不太好

ai chin

不喜歡:整潔度、員工素質和客房舒適度
Bad customer Service
in the middle of taking a bath, the water coming out from the faucet is dark brown with some particles in !!! It was so disgusting ! They did send the technician to check, but i had to call twice to ask for another room to finish the shower. They did not offer any alternative had I not request for it. At the end I did not take the offer to finish the shower in another room as I had to catch my flight. The customer service is not okay, all they said is sorry ! it was a really horrible experience.
於 2023 年 5 月住了 2 晚
General Manager 於 2023年5月7日回覆
We appreciate the time you took to give us feedback, Ai.Our staff takes a lot of pride in the one of kind service we provide. It's very disappointing to see your experience with us was not the standard we're accustomed to sharing. We always strive to exceed all of the needs of our guests. We'll be sure to address your concerns internally and we would love to show you how hard we work to give our guests the best service in the future.We hope to share a more positive experience with you soon.Warm RegardsBrian DunnHotel Manager

10/10 有夠讚

WEI HO

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 7 月住了 3 晚
General Manager 於 2022年7月19日回覆
Thanks, Wei Ho! It's outstanding your time at Park Lane Hotel New York was fantastic. We can't wait until your next visit! Warm Regards Brian Dunn Hotel Manager

10/10 有夠讚

Ian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel in great location across from Central Park. The rooms are spacious and very comfortable with nice amenities in the bathroom. The only little couple of things were that the wifi isn't great, it would be nice to see QTips and cotton swabs in the bathroom and of course a coffee/Nespresso machine for the room. I get that they want people to pay for coffee downstairs but for almost $800 a night that begins to feel very nickely-dimey of them. Overall an excellent place to stay
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月15日回覆
Greetings Ian,We're so glad to hear your appreciation of the Park Lane Hotel New York's advantageous location and spaciously cozy rooms. Though we're disappointed to hear that certain aspects did not fully meet your expectations. We appreciate your remarks about the in-room amenities and the Wi-Fi performance; rest assured, your feedback is very valuable to us as we strive to live up to our guests' standards.We're pleased that despite these minor issues, you found your overall experience to be excellent. We hope to have the opportunity to welcome you back in the future, perhaps surpassing your previous experience with us.We truly thank you for your helpful insight and for choosing to stay with us at Park Lane Hotel New York.Warm RegardsRobert Macneil

10/10 有夠讚

Yuveen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location and friendlu staff. Aim to improve the checkout process!
General Manager 於 2024年5月14日回覆
Greetings Yuveen,The Park Lane Hotel New York is thrilled to know you appreciated our prime location and the friendliness of our team members. Your feedback regarding the checkout process is also noted and be assured continual improvement is a part of our commitment to providing superior service. We're looking forward to your next stay with us.Warm RegardsRobert Macneil

10/10 有夠讚

Magdalena,Calgary

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful location, very comfortable beds and pillows! Excellent
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月11日回覆
Greetings Magdalena,Thank you for sharing your positive experience at Park Lane Hotel New York. Your compliments about our prime location and plush beds and pillows are greatly appreciated. Excellence is always what we aim for, and we're thrilled to know we hit the mark for you. Looking forward to your return.Best regards.Warm RegardsRobert Macneil

10/10 有夠讚

Michele

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very accommodating to whatever our needs were. Will return there next trip
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月11日回覆
Greetings Michele,We're overjoyed to know that Park Lane Hotel New York successfully met your needs, making your stay an effortless one. We look forward to your next visit. Safe travels until then.Warm RegardsRobert Macneil

10/10 有夠讚

Angelee-Jane,Phoenix

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location to Central Park and shopping was outstanding. The hotel rooftop bar had some Of the best views around and the restaurant choices within the hotel were great!
於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月8日回覆
Greetings Angelee-Jane,Thank you so much for your positive review. We are thrilled to hear you enjoyed the dynamic location of the Park Lane Hotel New York, near the central park and shopping areas. It's wonderful to note that our rooftop bar offered admirable panoramas and that our on-site dining options met your expectations. We are eager to welcome you back for another memorable experience.Warm RegardsRobert Macneil

10/10 有夠讚

Daniel

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Staff and food was nice. Every time coming into hotel felt like great escape very relaxing recommend getting the view of the park
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月8日回覆
Greetings Daniel,Your heartening feedback about your recent stay at Park Lane Hotel New York is greatly appreciated. We're glad you enjoyed our exquisite culinary offerings and found our team members to be amiable. It's wonderful you felt relaxed during your stay and equally enjoyed our well-regarded park view. Your recommendation is an affirmation of our efforts to provide memorable experiences. Thank you, and we eagerly await your return.Warm RegardsRobert Macneil

8/10 不錯哦

Alexander

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is in a great location across Central Park. Prices are reasonable compared to other New York Hotel. Staff is friendly. Beds, sheets and pillows could be better.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月5日回覆
Greetings Alexander,It's fantastic to hear that you appreciated the strategic location of Park Lane Hotel New York and our competitive prices. We love to know that our team members came across as friendly. In regards to our bedding, we understand your comment and are continuously striving to better improve our guests' comfort. Thank you for your feedback and we hope to welcome you back in the near future.Warm RegardsRobert Macneil

10/10 有夠讚

Mitus

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy access to everything
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日回覆
Greetings Mitus,We're thrilled you found the Park Lane Hotel New York's location so convenient! It's always a joy knowing our guests can easily reach their desired destinations. We hope to welcome you back again soon.Warm RegardsRobert Macneil

6/10 一般般

Khaled

家庭旅遊
喜歡:員工素質和設施服務
不喜歡:整潔度和住宿環境和硬體
Bathroom door is broken, need little bit maintenance
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日回覆
Greetings Khaled,Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced concerns with the bathroom facilities. We assure you that maintenance is a priority here and your concern has been noted for our continuous improvement efforts. We strive to create enjoyable experiences for all of our guests, and we hope to have another opportunity to better serve you in the future.Warm RegardsRobert Macneil

4/10 不太好

Janelle

情侶出遊
不喜歡:員工素質和住宿環境和硬體
Liked that it’s next to Central Park. Didn’t like the staff service and the room. Received no VIPaccess benefit. Waited for lift takes 10 mins every morning. Aircon settings were not adjustable, no room slippers, extremely small toilet, water leakage from shower, room were not cleaned despite informing a few times on a daily basis. Requested to pay to change to a park view and higher floor room, were told no. Haven’t had a bad stay in a while. Couldn’t wait to get out.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月4日回覆
Greetings Janelle,It's disheartening to know that your experience with us did not align with your expectations. Your notes on our service and room conditions have been taken into account. Our main goal is to provide you with a seamless stay, and it's sad to learn we missed the mark this time.We strive to make each guest feel welcomed and appreciated, so we're sorry if you didn't feel the benefits of your VIP access. We also sincerely regret the inconvenience caused by the elevator delay and appreciate your patience in this regard.The concerns you mentioned about the air conditioning, bathroom, and cleaning service are taken very seriously, and your feedback has been forwarded to the respective departments.We regret not being able to meet your request for a park view room on a higher floor - our capabilities in this regard often depend on availability at the time.We do hope that in the future, we would have another opportunity to provide you a closer reflection of our usual standards.Warm RegardsRobert Macneil

8/10 不錯哦

Christine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location, clean, comfortable beds and friendly staff. Shower design was weird, impossible to take a shower without water getting everywhere on the bathroom floor. Elevators were slow.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月30日回覆
Greetings Christine,Thank you for your positive insights on your stay at the Park Lane Hotel New York. We are delighted that our strategic location and tidy facilities enhanced your experience. It's pleasing to find out our comfortable beds and amiable team members added to your stay's comfort.We have noted your comments regarding the shower design and the pace of our elevators. Your feedback has been taken into consideration, and we will be looking into possible improvements. We appreciate your constructive remarks and hope to welcome you back for an even more enjoyable stay.Warm RegardsRobert Macneil

10/10 有夠讚

Gabriela

於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月17日回覆
Hello Gabriela,Thank you for taking the time to rate your stay at Park Lane Hotel New York so highly. Your positive feedback is greatly appreciated by our entire team. We hope to welcome you back on your next visit to New York!Best regards,Park Lane Hotel New YorkWarm RegardsRobert Macneil

10/10 有夠讚

Steve M

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location excellent! Dining too expensive
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月27日回覆
Greetings Steve,Thank you for sharing your thoughts. It's exciting to hear that you've found Park Lane Hotel New York to be excellently located. Regarding dining prices, we strive to offer a balance of quality and value. We appreciate your feedback and will surely take it into account. We hope to welcome you back soon.Warm RegardsRobert Macneil

6/10 一般般

Christopher

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The room was old and boring to write home about! the bathroom was so small you had to close the door to enter the bathroom. It was a disappointing hote overall, i would not stay here again, the location was good but i couldn’t recommend the room, incremental charges through expedia for internet and facilities charges (not sure what this was for but it was significant ). Overall you can do better elsewhere for the money.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月26日回覆
Hello Christopher,We regret to hear that your stay did not meet your expectations. Our aim is to provide comfortable accommodations with a classic character, and it is disheartening that you found it not up to par. Your feedback on the bathroom size is noted, and we apologize for any inconvenience.Additional charges can be part of the booking process, and we suggest our guests go through details prior to concluding their reservations.While it's unfortunate to know you wouldn't return, we respect your viewpoint and appreciate your candid feedback. Your remarks provide us with insight to seek betterment. We assure you, that many guests find our property provides good value for our central location.Thank you for taking the time to share your experience.Warm RegardsRobert Macneil

10/10 有夠讚

David Duane,Pittsburgh

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月24日回覆
Greetings David Duane,It's splendid to hear you appreciated the prime position of Park Lane Hotel New York! We always strive to make our guests' stays as convenient as possible and it's delightful to know we were able to do just that for you. Looking forward to your return.Warm RegardsRobert Macneil

6/10 一般般

Silvia

喜歡:整潔度
不喜歡:員工素質
Rooms are large for NYC standards. Staff at front desk could be more attentive. Email sent to concierge never was answered!! It’d improve on guest services.
於 2024 年 4 月住了 6 晚
General Manager 於 2024年4月23日回覆
Greetings Silvia,Thank you for sharing your experience. It's great to hear that you appreciated our spacious rooms. However, it's regrettable that you found a lack of attention on our end. We'll certainly look into improving the response times of our colleagues at the front desk and concierge services. Your satisfaction is important to us and we hope to serve you better in the future.Warm RegardsRobert Macneil

10/10 有夠讚

Anthony,Toronto

Nice outdoor patio
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Greetings Anthony,We're thrilled to hear you enjoyed the outdoor patio at Park Lane Hotel New York. We appreciate your valuable feedback and do hope to host you again in the future. We strive to ensure our guests have an exceptional experience. Thank for your positive comments.Warm RegardsRobert Macneil

8/10 不錯哦

Kim

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
No coffee maker in the room
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月23日回覆
Greetings Kim,We thank you for choosing the Park Lane Hotel New York for your stay. It's unfortunate to hear you missed having in-room coffee facilities. We understand how this feature can be beneficial for a comfortable stay. We'll take your feedback into consideration while continuously improving guest experience on our premises. Thank you again for the feedback and we hope to welcome you back soon.Warm RegardsRobert Macneil

10/10 有夠讚

Paul

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 4 月住了 7 晚
General Manager 於 2024年4月22日回覆
Greetings Paul,It's wonderful to hear that you had a great experience at Park Lane Hotel New York. We're thrilled to have met your expectations and look forward to your next visit. Thank you for choosing us and sharing your positive comment.Warm RegardsRobert Macneil

10/10 有夠讚

Brian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location, fabulous view of the Park, comfortable and high end quality of the room. Bathroom was well decorated and functional but no place to properly hang towels. The penthouse breakfast at $75.00 per head was outrageous for a Premier Inn level breakfast (which can be fine) and no properly cooked bacon or sausages. Fine if you want to take advantage of the free cocktails at 8.00 am in the morning. Not fine if you want a properly cooked English breakfast! And the patio was cold.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月25日回覆
Greetings Brian,It's wonderful to hear that you appreciated the prime location and remarkable views at Park Lane Hotel New York. We're also glad you found our rooms comfortable, decorated tastefully and functional. However, we note your comment about towel hanging space and will consider this for future enhancements.We also understand you found our penthouse breakfast pricing to be a bit steep and unsatisfactory, particularly concerning the English breakfast items. Nevertheless, your feedback provides us with a valuable opportunity to improve our dining options. Also, please know that our team members strive to provide a warm, comfortable environment, and your note about the patio's temperature is equally important.We appreciate your thoughtful feedback, and look forward to exceeding your expectations on your next visit.Warm RegardsRobert Macneil

10/10 有夠讚

Subir

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service by front desk check in lady SOAD. She is kind to check us both rooms at 7:30 am as we came in a red eye flight. Never happened in NYC other 5 star hotels. Only advice I have to have a coffee maker and water on each room.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月20日回覆
Greetings Subir,Thank you for taking the time to recognize Soad's remarkable service at Park Lane Hotel New York. It's great to hear that her efforts put a positive beginning on your experience with us. We appreciate your suggestion regarding in-room coffee makers and water availability, and rest assured, your feedback will be discussed with our team to assess its possible implementation.We hope to welcome you back in the not-so-distant future to provide a familiar experience of 5-star hospitality.Warm RegardsRobert Macneil

8/10 不錯哦

Esra

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Nice view, don’t like carpets in the room floor
於 2024 年 4 月住了 7 晚
General Manager 於 2024年4月19日回覆
Greetings Esra,Thank you for sharing your feedback. We're delighted to know you appreciated the outstanding view from your room at Park Lane Hotel New York. We understand your preference regarding the flooring in the rooms and want to assure you it's part of our continuous efforts to offer a comfortable stay. We hope to have the opportunity to welcome you back soon.Warm RegardsRobert Macneil

10/10 有夠讚

Brooke

喜歡:整潔度、員工素質和住宿環境和硬體
The property and staff were amazing.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月20日回覆
Greetings Brooke,We truly appreciate your lovely feedback. It's delightful to read that you had an amazing time at Park Lane Hotel New York. Our team members aim to provide a memorable experience, and your comment is a testament to their efforts. We're looking forward to welcoming you back soon.Warm RegardsRobert Macneil

10/10 有夠讚

Ken

於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月8日回覆
Greetings Ken,We are thrilled to learn about your top-rated experience at the Park Lane Hotel New York. It's always rewarding to know we've met and exceeded our guest's expectations. We hope to have the pleasure of welcoming you back soon!Warm RegardsRobert Macneil

6/10 一般般

Joy

家庭旅遊, 親子旅遊
不喜歡:設施服務
Great proximity to Central Park. Walkable to other areas of interest. Air conditioning didn’t work and wasn’t fixed during our stay.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月16日回覆
Greetings Joy,Thank you for sharing feedback. It's good to know you appreciated our prime location near Central Park. On a different note, we read about your experience with the air conditioning. We apologise for any discomfort experienced and appreciate your patience during this time. We assure you that such instances are important to us and we've addressed them promptly. We hope to have the opportunity to welcome you back for a seamless stay in the future.Warm RegardsRobert Macneil

10/10 有夠讚

Chelsie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日回覆
Greetings, Chelsie!We're thrilled to know you had a wonderful stay at the Park Lane Hotel New York, even in the absence of specific feedback. Your high rating speaks volumes to us, and we genuinely appreciate it. We aim to continue providing such satisfactory experiences and can't wait to welcome you back soon.Warm RegardsRobert Macneil

10/10 有夠讚

Jeremy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location, great service. We will be staying here again.
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月9日回覆
Hello Jeremy,It's a delight to hear such positive feedback about Park Lane Hotel New York. The team is thrilled that the hotel's location and service met your expectations. We're eagerly looking forward to hosting you again for another great experience.Warm RegardsRobert Macneil

10/10 有夠讚

Rajika

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great Rooms. Friendly staff. The water of only two per stay is rediculous. It is usually per day. Mail room was a little disorganized. I still love the property and would go back.
於 2024 年 3 月住了 6 晚
General Manager 於 2024年4月6日回覆
Greetings Rajika,Thank you for the kind words about Park Lane Hotel New York. We are delighted you enjoyed your stay and found our team members amiable. We also appreciate your feedback regarding the water allocation and mail room services. It helps us better understand areas where we might enhance our guest experience. We sincerely look forward to welcoming you back in the future!Warm RegardsRobert Macneil

8/10 不錯哦

Maria

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月24日回覆
Greetings Maria,It's great to see your positive rating of Park Lane Hotel New York. We are thrilled to know that your stay with us met your expectations. We value your feedback and look forward to welcoming you on your next visit to our hotel.Warm RegardsRobert Macneil

2/10 很糟糕

Mersedeh

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月23日回覆
Greetings Mersedeh,We're sorry to hear about your visit. We take guest feedback very seriously and if there were any specific aspects of your stay that were dissatisfactory, your insight would be invaluable. We encourage you to reach out to us directly, as we're eager to make things right.Warm RegardsRobert Macneil

10/10 有夠讚

Jeni

商務旅客
喜歡:整潔度、員工素質和設施服務
Staff and location were great. Good sized room. Lots of chips and dings in the paint in the room - recommend a touch up.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月3日回覆
Greetings Jeni,Thank you for sharing your comments. We're elated that you enjoyed our fantastic location and found the size of your room at Park Lane Hotel New York to be satisfactory. We appreciate your suggestion about minor aesthetic improvements. Our team will carefully consider it for future updates to ensure our guestrooms are kept in top shape. We hope to have the pleasure of hosting you again in the future.Warm RegardsRobert Macneil

10/10 有夠讚

Ara

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月3日回覆
Greetings Ara,Thank you for your recent stay at Park Lane Hotel New York. It's delightful to hear that we had the pleasure of hosting a satisfied guest. We are truly grateful for your support and we look forward to welcoming you back in the future.Yours sincerely,The Park Lane Hotel New York TeamWarm RegardsRobert Macneil

8/10 不錯哦

Amy

喜歡:整潔度
不喜歡:住宿環境和硬體
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月22日回覆
Thank you for the 4-star rating, Amy!It's great your time at Park Lane Hotel New York was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!Warm RegardsRobert Macneil

8/10 不錯哦

Mobeen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property had an IT issue so was unable to have a key card to access the room through out the stay, we had to keep asking security to let us into our room
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月1日回覆
Greetings Mobeen,It's pleasing to hear that your overall experience at Park Lane Hotel New York was positive. We acknowledge the inconvenience related to the room access issue during your recent stay. Our team is always looking for ways to enhance each guest's experience and we're taking appropriate measures to correct this situation. Trust that normally our services are seamless and this issue was a rare occurrence. Looking forward to welcoming you back for a smoother experience next time.Warm RegardsRobert Macneil

4/10 不太好

Jennifer

不喜歡:設施服務和住宿環境和硬體
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月20日回覆
Greetings Jennifer,We noticed your recent rating indicates that your experience wasn't as you expected. While it's unfortunate we couldn't fulfill your expectations, we'd be interested in learning more to help improve future guest stays. If you feel comfortable sharing more specifics about your experience, we encourage you to contact us directly. We truly value all feedback and we're committed to making continuous improvements based on guest insights.Warm RegardsRobert Macneil

10/10 有夠讚

Vickie,San Jose

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月17日回覆
Hello Vickie,It's wonderful to hear that you had a positive experience at the Park Lane Hotel New York. Our team looks forward to having the pleasure of welcoming you back in the future. Thank you for taking the time to rate us!Sincerely,The Park Lane TeamWarm RegardsRobert Macneil

10/10 有夠讚

Jasmine

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Front desk service is very friendly
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月27日回覆
Greetings Jasmine,We're glad you enjoyed the warm conduct of our front desk team members at Park Lane Hotel New York. Their aim is to provide top-notch service and ensure all our guests feel welcome. Your positive feedback is greatly appreciated. We hope to see you again soon for another pleasant experience!Warm RegardsRobert Macneil

10/10 有夠讚

Long

於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月15日回覆
Greetings Long,We're thrilled that you had a great experience at Park Lane Hotel New York. It's wonderful to know our efforts to provide an outstanding stay are appreciated. We look forward to your next visit. Thanks again for choosing our hotel.Warm RegardsRobert Macneil

10/10 有夠讚

Mariel,Pembroke Pines

於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月15日回覆
Greetings Mariel,It's wonderful to see the top rating you've given us. We're pleased that you had such a positive experience at Park Lane Hotel New York. Your satisfaction is our team members' greatest reward. We hope to have the chance to host you again in the near future.Warm RegardsRobert Macneil

10/10 有夠讚

Ulterra

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel. Great service and right by Central Park and 5th Ave. perfect location too!
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月22日回覆
Greetings Ulterra,Thank you for taking the time to share your experience. On behalf of all Park Lane Hotel New York team members, we're glad to hear you appreciated our prime location and the services provided. We hope to have the chance to welcome you back on a future visit to the area.Warm RegardsRobert Macneil

10/10 有夠讚

Angela

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel with a classic NYC vibe. The staff is very welcoming and friendly. Spacious rooms with large windows. Excellent location across from Central Park and walking distance to many attractions. Would stay again for sure.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月22日回覆
Greetings, Angela,It's delightful to hear that the Park Lane Hotel New York was able to provide you with a true New York experience. The welcoming nature of our colleagues, coupled with our roomy accommodations with oversized windows, seems to have made an impression. The fact that you appreciated our prime location right across from Central Park and within strolling distance of numerous city highlights warms our hearts too! We're thrilled you'd choose to stay with us again and we look forward to that opportunity.Warm RegardsRobert Macneil

10/10 有夠讚

Lenny

於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月8日回覆
Greetings Lenny,Seeing your high rating fills us with joy! It's wonderful to know you had a splendid experience at Park Lane Hotel New York. We can't wait to welcome you back on your next visit.Best regards.Warm RegardsRobert Macneil

10/10 有夠讚

Ravi

於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月7日回覆
Thank you for sharing, Ravi!At Park Lane Hotel New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.Warm RegardsRobert Macneil

10/10 有夠讚

Penny

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The view was priceless!!!
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月19日回覆
Greetings Penny,We're thrilled to hear that you enjoyed the stunning sights from Park Lane Hotel New York. It indeed is priceless! We are looking forward to welcoming you back soon.Warm RegardsRobert Macneil

8/10 不錯哦

Anthony

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月3日回覆
Greetings Anthony,We're delighted to see your positive rating for Park Lane Hotel New York! It's fantastic to know you had a pleasant experience. We hope to have the opportunity to welcome you back soon. You're always welcome!Warm RegardsRobert Macneil

10/10 有夠讚

DR. GARY M.

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月1日回覆
Thank you for taking the time to leave this wonderful rating, Gary! We hope to see you again soon at Park Lane Hotel New York so we can share yet another amazing experience!Warm RegardsRobert Macneil