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紐約中央凱悅大酒店的評分

4 out of 5
紐約中央凱悅大酒店
109 East 42nd Street, at Grand Central Terminal, New York, NY

評論

8.0

非常好

10 分，有夠讚；3326 則評論中有 1490 則" "
8 分，不錯哦；3326 則評論中有 810 則" "
6 分，一般般；3326 則評論中有 507 則" "
4 分，不太好；3326 則評論中有 293 則" "
2 分，很糟糕；3326 則評論中有 226 則" "

8.4/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

shuang

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚

4/10 不太好

SHURONG

團體旅遊
不喜歡：設施服務和住宿環境和硬體
浴室没有水洗澡，设施陈旧
於 2024 年 4 月住了 1 晚
Anette 於 2024年4月15日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 一般般

Connie S，Rowland Heights

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
There are no drinking hot water as well as coffee and tea in the property.
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月9日回覆
Thank you for sharing. As New York City has great tap water, we try to limit plastic waste by not serving bottles in our rooms. We hope we’ll get a chance to improve and welcome you back for a better experience in the future!

6/10 一般般

Li

商務旅客
喜歡：整潔度
不喜歡：員工素質
All receptionists at front desk were cold and no smile at all.
於 2023 年 7 月住了 2 晚
Anette 於 2023年8月18日回覆
Thank you for your feedback, we’ll surely share this with our team.

10/10 有夠讚

jane

於 2023 年 3 月住了 10 晚
Anette 於 2023年5月24日回覆
Thank you for your 5-star rating! We truly appreciate it!

10/10 有夠讚

Yang

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
交通十分方便。大堂宽敞，安静，黑色底色，显暗。健身房在顶楼34楼，健身房设施够多，没有景观。双床房空间不大，中央空调。每天有客房清洁。日常用品（咖啡机，饮品等）要打电话要求。不提供饮用水，拖鞋，牙膏牙刷，只有一次性纸杯或塑料杯。额外收费45/天，可以小费15/天。额外收费是曼哈顿酒店的惯例。
Anette 於 2023年3月13日回覆
Thank you, Yang!

4/10 不太好

Amy Y

商務旅客
於 2022 年 12 月住了 3 晚

4/10 不太好

Haochen

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
It’s not a perfect location for travelers. And it’s old.
於 2022 年 6 月住了 2 晚

10/10 有夠讚

Haorui

喜歡：員工素質、設施服務和住宿環境和硬體
於 2022 年 2 月住了 2 晚

10/10 有夠讚

MINH QUANG，GARLAND

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I highly recommend
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Mickael

家庭旅遊
喜歡：員工素質和設施服務
Hôtel bien placé, et personnel accueillant
於 2024 年 4 月住了 8 晚

10/10 有夠讚

PETER

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location central manhattan, right next to grand central station, big bedrooms. Great place
於 2024 年 4 月住了 6 晚

10/10 有夠讚

Ricardo Miguel Medina

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Susana，Miami

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Centrally located with all the amenities A bit crowded.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Gina Marie，Covina

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚

4/10 不太好

Carl

家庭旅遊
不喜歡：整潔度
Upon check in we were told that they would call us when the room was ready. I’m glad we decided to just go off and explore rather than wait close by because the call never came. On the plus side, they do hold your bags at no cost so that was lucky. The room was adequately sized for the 3 of us with two double beds but there were no luggage racks so the room was made smaller with 3 suitcases on the floor (nowhere to store the clothes). The safe didn’t work. The bathroom was in need of some TLC, and a longer shower curtain so that water didn’t go all over the floor. Overall it wasn’t terrible - the location was ideal, right next to Grand Central Station - but things just kept adding up and adding up which kind of lessened the whole experience. Not what I am used to with Hyatt but you live and learn. Buy your own drinks - not from the market onsite.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Nicholas

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Alejandra

商務旅客, 團體旅遊
I haven’t received my deposit back yet
於 2024 年 4 月住了 1 晚

6/10 一般般

Sandra Victoria

親子旅遊
喜歡：員工素質
The room was a little old. The bathtub did not drain very well and by the time your shower was done you were standing in a foot of water. Also was disappointed that the maid service never gave refilled the hansdoap in the bathroom.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質和住宿環境和硬體
Hola
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Daniela

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing time !! We absolutely loved how the location was perfect and how everyone was so friendly
於 2024 年 4 月住了 3 晚

6/10 一般般

Russell，Somerset

$15 a room for their market? Obscenely low. And the doormen are pushy for $$$ for everything.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Tarik

喜歡：整潔度和員工素質
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Yarimal Vázquez

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me gustó la ubicación ya que estaba accesible a todo.
於 2024 年 4 月住了 7 晚

4/10 不太好

Isabelle

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
There was no internet or coffee in the room.
於 2024 年 4 月住了 2 晚

6/10 一般般

Han

Internet doesn’t really work. Staff are rude, bathroom (bath tube and toilet) are gross.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Scott

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Took 15 minutes of running hot water until I got some. Some car alarm was going from 2 am to 6am on the street outside of room.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Courtney Anne

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff were nice, place was clean and convenient. Walking distance to many NYC attractions, shops, and restaurants. Will definitely stay there again!
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
No p more small Anne iTunes like a bottle of water or coffee in the rooms anymore. For the $, a bit skimpy, you only get 19 hrs!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Margaret

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Third stay at this hotel. We just love the beds and the location. We stayed in a corner suite which was spacious in terms of sleeping and living areas. However, the bathroom was tiny and cramped which was disappointing. Overall generally as expected.
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Manjit

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Megan Alexandra

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff always makes sure you have what you need! The hotel is very clean and it is convenient for access to the train.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Margaret

家庭旅遊
喜歡：住宿環境和硬體
Loved the location and felt very safe.. The room was very dark but that's to be expected when you're among skyscrapers. Only complaint was the bathroom and the mandatory destination fee which added up quickly. I would concider staying here again because of the location.
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Maraike

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfekte Lage!
於 2024 年 3 月住了 6 晚

10/10 有夠讚

Crystal

喜歡：整潔度、員工素質和住宿環境和硬體
It was great coverall but didn't have access to the launch and the dining area unless i was dining or pay at an extra fee
於 2024 年 4 月住了 6 晚

10/10 有夠讚

Jeremy

喜歡：整潔度、員工素質和住宿環境和硬體
Perfect location !!!!
於 2024 年 4 月住了 3 晚

10/10 有夠讚

MAURIZIO

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ottima scelta. Centralissimo, prezzi onesti per Manhattan.
於 2024 年 4 月住了 7 晚
Anette 於 2024年4月26日回覆
Thank you for sharing your experience. We hope to see you again one day!

6/10 一般般

Dilichukwu

團體旅遊
不喜歡：住宿環境和硬體
Bath tub didn't drain properly. Unexplained fees.
於 2024 年 4 月住了 1 晚
Anette 於 2024年4月26日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 有夠讚

Diego

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 4 月住了 8 晚
Anette 於 2024年4月26日回覆
Thank you for your rating! We hope to see you again some day!

10/10 有夠讚

Brendan

喜歡：整潔度、員工素質和住宿環境和硬體
The staff were really nice and friendly. The location of the hotel is brilliant.
於 2024 年 4 月住了 5 晚
Anette 於 2024年4月26日回覆
Thank you for sharing your experience. We hope to see you again one day!

6/10 一般般

Karla Estefania Eloisa

家庭旅遊
The bathroom drain was clogged and had a weird smell. Room was very small. Didn’t have a lot of accommodation at night , like when we needed a microwave or hot water. But workers were very friendly and lobby was nice, with caffe.
於 2024 年 4 月住了 3 晚
Anette 於 2024年4月26日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 一般般

Karina

喜歡：員工素質
不喜歡：整潔度
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Rakip

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Anette 於 2024年4月26日回覆
Thank you for your rating! We hope to see you again some day!

8/10 不錯哦

Elizabeth

家庭旅遊, 親子旅遊
喜歡：員工素質
Great location. Family of 4 (2 kids 11 & 9y/o) loved being able to walk to lots of nearby attractions and having the metro station right next door was super convenient for transport and quick food options. Housekeeping was great at providing additional items requested and checking in with us in the mornings to make sure we had what we needed.
於 2024 年 4 月住了 5 晚
Anette 於 2024年4月26日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

Cesar

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff and service where amazing
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月26日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

Victor

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great location. Rooms were great, was concern at first when read some reviews but not sure if they stayed at the same place I did. Because we found nothing wrong. Except for one night with night construction but we were moved asap to a different location.
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月26日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

Jose

喜歡：設施服務
Muy amables ablaron mi idioma español
於 2024 年 4 月住了 1 晚
Anette 於 2024年4月26日回覆
Thank you for sharing your experience. We hope to see you again one day!

2/10 很糟糕

Ryan

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
2 star hotel
於 2024 年 4 月住了 7 晚
Anette 於 2024年4月26日回覆
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

8/10 不錯哦

Karen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Right next to Grand Central Station so great for transport further afield and market. Walkable to many attractions - Vanderbilt One is next door, Bryant Park and good food options to suit all budgets.
於 2024 年 4 月住了 6 晚
Anette 於 2024年4月26日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

Jordane

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Parfait !
於 2024 年 4 月住了 6 晚
Anette 於 2024年4月26日回覆
Thank you for your rating! We hope to see you again some day!