My 4 star review is based more on the staff than anything else. The staff all provided exemplary service and Chelsea was by far my favorite. She worked the front desk for the night audit shift and she ALWAYS had a smile and a kind word. I was VERY disappointed with the first couple of days. There was a group there and they were taking over all the extra property amenities offered. The pool was too full of people for my family to utilize that service, then when we finally got in the pool area to try to use it, the pool was closed for the day due to that group's behavior. I understand the staff closed it for overall safely, but I wished they had just made that group leave the pool. I do see that it was an easier option to just close the pool rather than deal with the backlash of making that group leave. It was the same for the grill, patio area and tennis/basketball court. There was not way for anyone else to enjoy those amenities based on the behavior of one group.
The breakfast was fabulous every morning and had a good selection for whatever you may be looking for. Again, the service from the breakfast staff was perfect. Friendly and stayed right on top of things right until breakfast closed. They didn't let it run out just because there was little time left. Everyone was friendly and the guests that were there were also friendly. Overall, it was a good place to stay and we would stay again, though we will probably ask about any groups reserved for that time.