住宿景觀

紐奧良希爾頓大使套房飯店的評分

3.5 out of 5
紐奧良希爾頓大使套房飯店
315 Julia St, New Orleans, LA

評論

7.4

不錯哦

10 分,有夠讚;1138 則評論中有 471 則" "
8 分,不錯哦;1138 則評論中有 252 則" "
6 分,一般般;1138 則評論中有 147 則" "
4 分,不太好;1138 則評論中有 116 則" "
2 分,很糟糕;1138 則評論中有 152 則" "

8.0/10

整潔度

7.8/10

員工素質

7.8/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

ying che

於 2023 年 3 月住了 2 晚
Vivian 於 2023年4月22日回覆
Ying Che, Thank you for score. We appreciate your good responds.

8/10 不錯哦

Tyshaun

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Rosalinda

情侶出遊, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great 1st time experience in New Orleans
於 2024 年 6 月住了 1 晚

8/10 不錯哦

Sandra,Independence

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice accommodations with a balcony and terrific views of the city of New Orleans. Other pluses were : we had a living room with tv, hallway and bath, and a separate bedroom with King size bed. amenities included free buffet-style breakfast and nightly drinks in the lounge. The only minus I have, (the reason for 4 stars instead of 5) is that it took at least 30 minutes to get hot water to the shower. We were on the 15th floor and that could be the reason. I would stay there again, just not on the 15th fl.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

james

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 6 月住了 1 晚

10/10 有夠讚

christopher f

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The excellent complimentary breakfast.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Malessa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were courteous and very friendly Everyone was so helpful
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Eugene,memphis

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 5 月住了 2 晚

4/10 不太好

Sergelene

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
I definitely won’t be going back and I didn’t enjoy staying here.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Loronzo

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Breakfast buffet was excellent
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Kervin

喜歡:整潔度、員工素質和住宿環境和硬體
Great place to visit
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Levona

家庭旅遊
喜歡:整潔度、員工素質和設施服務
I liked the staff they were very friendly and helpful. The breakfast was good too. I didnt like having to pay 48.00 a day for parking.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Sonia

喜歡:整潔度、員工素質和住宿環境和硬體
Great property. 36hr Solo trip for me, Very close to many places. 25 min east walk to Canal, Bourbon, etc. Cruise terminal a block away. WWII Museum 6 min walk. Front desk and tour person was amazing. I booked a Swamp Tour. Was very easy, had a mix up on pick up location, but was immediately fixed. Pick up 7 min walk. Just a great spot. Wil stay again.
於 2024 年 5 月住了 2 晚

6/10 一般般

Carmen

家庭旅遊
喜歡:設施服務
Housekeeping only cleaned our room twice during our 5 night stay. We had to call for towels twice.
於 2024 年 5 月住了 6 晚

8/10 不錯哦

Stephen

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Near conference meeting and near sight-seeing sites, Room was quiet. Probably need room or television description of dining with menu
於 2024 年 5 月住了 3 晚

10/10 有夠讚

arlene

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best place to stay in New Orleans
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Doris Jean

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved the staff, breakfast, and managers hour.
於 2024 年 5 月住了 4 晚
VM 於 2024年5月17日回覆
Thank you for your feedback! We're glad you enjoyed the breakfast, found our staff polite, and Managers hourWe look forward to welcoming you back.

10/10 有夠讚

Kenneth

於 2024 年 5 月住了 3 晚

10/10 有夠讚

Tony

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had an excellent stay at this property!
於 2024 年 4 月住了 2 晚
VM 於 2024年5月17日回覆
Thank you for your feedback! We're glad you enjoyed your stay.We look forward to welcoming you back.

4/10 不太好

Chauncee

商務旅客
不喜歡:員工素質
I did not like the customer service. A lot of talking and laughing amongst each other. Did not assist me with in any way with a request. Room hot and smelled funny. Poor experience.
於 2024 年 5 月住了 1 晚
Cody Mayo - Assistant Front Office Manager 於 2024年5月11日回覆
We sincerely apologize for the disappointing experience you encountered during your recent stay. Providing exceptional customer service is a top priority for us, and it's disheartening to learn that we fell short of your expectations in this regard.Rest assured, we will be addressing your concerns with our staff immediately to ensure that appropriate measures are taken to improve our service levels. Our team should always be attentive and ready to assist guests with any requests or concerns they may have.Regarding the condition of your room, we apologize for any discomfort caused by the temperature and odor. Maintaining a comfortable and clean environment for our guests is essential, and we will personally investigate this matter to ensure that any issues are promptly addressed.Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the overall guest experience. If you would be willing to provide further details about your stay, we would greatly appreciate the opportunity to discuss your concerns further and make amends.Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future. If you have any additional feedback or concerns, please don't hesitate to reach out to us directly.

10/10 有夠讚

Natasha,Culebra

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Incredible staff very happy with them
於 2024 年 5 月住了 2 晚
Cody Mayo - Assistant Front Office Manager 於 2024年5月11日回覆
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a positive experience with our staff during your stay. Providing exceptional service to our guests is at the core of what we do, and it's incredibly rewarding to know that our efforts made a difference in your stay. Your kind words will be shared with our team, as they serve as a source of motivation to continue delivering outstanding hospitality. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

10/10 有夠讚

Kendell

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was great, Dana the chef and staff are very helpful and nice. Well put together staff. Nice place to stay i really must say. Thank you all. Many blessings
於 2024 年 4 月住了 4 晚
Cody Mayo - Assistant Front Office Manager 於 2024年5月9日回覆
Thank you for leaving such a glowing review! Make sure you come back to see us again soon!

10/10 有夠讚

Gabriela

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tenía mucho miedo porque hay muchos comentarios negativos pero gracias a Dios todo bien, excelente ubicación, suficientes opciones para desayunar, personal amable y honrado, lo mejor de la estadía fue Kim con sus recomendaciones para salir a pasear después de la convección. Definitivamente volvería 😊
於 2024 年 5 月住了 4 晚
Cody Mayo - Assistant Front Office Manager 於 2024年5月9日回覆
Thank you for sharing your recent experience at our hotel. We're pleased to hear that despite initial concerns due to negative comments, your stay turned out to be positive and satisfying.We're glad to know you enjoyed our excellent location, as well as the ample breakfast options. We also appreciate your kind words about our staff; we strive to provide friendly and honest service to all our guests.It's especially rewarding to hear that Kim was able to enhance your stay with her recommendations for exploring the area after the convention. We'll pass your praises along to Kim and the team to ensure their excellent service is recognized.We look forward to the pleasure of welcoming you back in the future. Thank you for choosing us and for your willingness to return!Warm regards,

8/10 不錯哦

Jessica

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Anthony

喜歡:整潔度、員工素質和設施服務
Out the way
於 2024 年 4 月住了 3 晚
Tiffany B. 於 2024年5月3日回覆
Thank you

10/10 有夠讚

brandy

於 2024 年 4 月住了 3 晚

10/10 有夠讚

Russell

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Staff was very friendly and helpful. Great location for getting out and exploring places.It was a great place to stay!
於 2024 年 4 月住了 5 晚
Tiffany B. 於 2024年5月3日回覆
Thank you for your great review

2/10 很糟糕

Azizi

團體旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
No face towels. No rooms ready at 4:00 pm (check in time). Rooms are dated. Expected more from a Hilton property.
於 2024 年 4 月住了 2 晚
Tiffany B. 於 2024年5月3日回覆
We're working hard to have every guest accommodate with every need I strive to provide great customerservice.

8/10 不錯哦

Renee

家庭旅遊
喜歡:員工素質
They were fun
於 2024 年 4 月住了 4 晚
Tiffany B. 於 2024年5月3日回覆
Aww thank you we thrive to make each of our guest stay as comfortable as possible

6/10 一般般

Rachel

團體旅遊
不喜歡:員工素質和住宿環境和硬體
Housekeeping was very slow when it came to my needs. For example, I called the front desk to ask for towels and didn't receive them until the next day.
於 2024 年 4 月住了 3 晚
Tiffany B. 於 2024年5月3日回覆
I am sorry that you did not receive your towels in a timely manner

10/10 有夠讚

Fatika

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff very friendly, great amenities
於 2024 年 4 月住了 5 晚
Tiffany B. 於 2024年5月3日回覆
Thank you for your feedback

2/10 很糟糕

Quanterra

情侶出遊
不喜歡:整潔度和住宿環境和硬體
Honestly the view was nice. However i found a small trace of Marijuana located next to the night stand. There where several different unidentified pills on the floor near bed. Found a bottle personal lubricant (cherry flavor) in couch. Overnight desk lady was a rude as could be. She made my fiancee want to leave. We would have but money was already spent and to late to book anywhere else. Very disappointed. I spent two nights here. The first night was great, but upon inspection later the aboved mentioned was found and orr occurred
於 2024 年 4 月住了 1 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月30日回覆
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you encountered.We take cleanliness and guest comfort very seriously, and it's disheartening to learn that we fell short of your expectations. Please rest assured that we are thoroughly investigating the issues you've raised to prevent any recurrence.Regarding the incidents you described, we have implemented additional measures to ensure the proper maintenance of our rooms and the behavior of our staff. We will be conducting a thorough inspection and retraining session with our housekeeping and front desk teams to uphold our standards of professionalism and cleanliness.We understand the impact these incidents had on your overall experience, and we truly regret any discomfort or inconvenience they caused. Your feedback is invaluable to us as we continuously strive to improve our services.We would like to extend our sincerest apologies once again and hope that you will consider giving us another opportunity to provide you with the exceptional stay that you deserve.Sincerely,

8/10 不錯哦

william

喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Tiffany B. 於 2024年5月3日回覆
Thank you

8/10 不錯哦

Dantonio

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Oh my recent thing at the hotel, I could see definitely that it was very safe in the area, family oriented. The staff was great and very helpful with around the clock services and communication. if you looking for a place to stay on your next visit to the city of New Orleans Louisiana, this would be the ideal place.
於 2024 年 4 月住了 2 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月30日回覆
Thank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our location safe and family-oriented, and that our staff provided excellent service during your stay.Ensuring the safety and well-being of our guests is our top priority, and we're thrilled to hear that you felt comfortable and well taken care of throughout your time with us. We're also glad that our team's around-the-clock services and communication met your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back to our hotel on your next visit to the vibrant city of New Orleans, Louisiana.Warm regards,

8/10 不錯哦

Wyatt

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月30日回覆
Thank you for taking the time to leave us this score! Feel free to contact us directly if you have any suggestions on areas we can improve! We hope you have a great rest of your Spring and we look forward to seeing you again in the near future!

8/10 不錯哦

Quanterra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月29日回覆
We are happy to hear you had an overall good experience with us. If you have any suggestions on how we can improve, we would love to hear from you! Hope to see you again, soon!

8/10 不錯哦

David

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月29日回覆
Thank you for taking the time to leave us this feedback and thank you for staying with us!

8/10 不錯哦

Edward

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was close to the cruise terminal.
於 2024 年 3 月住了 1 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月27日回覆
We are happy to hear our location was convenient for your traveling needs! We hope to see you again in the near future!

8/10 不錯哦

JoAnna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay. Only hiccup was with a rude employee on the morning of the 19th. Other than that the property is clean the ladies that checked us in were amazing. Breakfast,happy hour it was all good. We went for the museum and aquarium. Everything is within walking distance. Valet is $69 a day the Valet guys were awesome and super friendly. We didnt use our car at all it was parked the entire time we were there.
於 2024 年 4 月住了 3 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月27日回覆
Thank you for taking the time to share your feedback with us. We're delighted to hear that overall you enjoyed your stay and that our property met your expectations. It's wonderful to know that you found our hotel clean and that you had positive interactions with our check-in staff. We're thrilled that you enjoyed our breakfast and happy hour offerings, and that our location was convenient for exploring nearby attractions such as the museum and aquarium.However, we apologize for the unpleasant encounter you had with one of our employees on the morning of the 19th. Please rest assured that we take matters like this seriously, and we will address this issue with our team to ensure that all of our guests receive the exceptional service they deserve.We're also glad to hear that you found our valet service to be efficient and friendly, although we understand that the cost may have been a concern. We appreciate your feedback and will take it into consideration as we review our pricing policies.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 一般般

Archie

不喜歡:員工素質和住宿環境和硬體
The checking person was extremely rude. Did not acknowledge me until six minutes of me standing in front of her.
於 2024 年 4 月住了 2 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月27日回覆
I apologize profusely for the treatment you received from our front desk team member. It's deeply concerning to hear that you experienced rudeness and a lack of acknowledgment upon your arrival. This behavior is completely unacceptable and does not align with the standards of hospitality we strive to uphold.Please rest assured that we take your feedback seriously, and we will address this matter with our team to ensure that all of our guests are greeted promptly and courteously upon arrival.We value your patronage and hope that you will give us another opportunity to provide you with the warm and welcoming service that you deserve.Warm regards,

10/10 有夠讚

Ashanti

情侶出遊
喜歡:員工素質和住宿環境和硬體
Loved the stay & the Staff !!!
於 2024 年 4 月住了 2 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月27日回覆
Thank you for the great review! We hope to see you again in the near future!

6/10 一般般

Timothy,Chicago

喜歡:整潔度、設施服務和住宿環境和硬體
Bad start the check in desk didnt have my room or about a couple other families rooms not available. We had to wait over a hour to get into the room ,they offered us no points or anything except a extra drink coupon but after that the room the staff the propert and area 5 stars. The morning breakfast excellent and the managers Reception it was also great . The suite was spacious and very comfortable bed and shower perfect pressure bonus there was a little balcony that you can open and listen to whistles blowing from the paddle boats.
於 2024 年 4 月住了 3 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月27日回覆
Dear [Guest],Thank you for sharing your feedback with us regarding your recent stay. We deeply apologize for the inconvenience you experienced during the check-in process. It's regrettable that your room was not available upon arrival, causing a delay in your plans. We understand the frustration this can cause and assure you that we are taking steps to prevent similar issues in the future.We are pleased to hear that despite the initial hiccup, you found the rest of your stay to be exceptional. Your compliments regarding the room, staff, property, and surrounding area mean a great deal to us. It's wonderful to know that you enjoyed our breakfast and manager's reception offerings, as well as the comfort and amenities of your suite.Your feedback is invaluable to us as we strive to continually improve our services and guest experiences. We hope to have the opportunity to welcome you back for a flawless stay in the future.Warm regards,

8/10 不錯哦

David

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
I location was very good for what we wanted to do, primarily the world war two museum. Not far from the French Quarter.
於 2024 年 4 月住了 1 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月27日回覆
Thank you for taking the time to share your feedback with us. We're thrilled to hear that our location was convenient for your visit, especially for exploring attractions like the World War II Museum and the French Quarter. It's our aim to provide a central and accessible base for our guests to experience all that our city has to offer.We hope you had a memorable time exploring the museum and other nearby attractions. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.Warm regards,

10/10 有夠讚

Chona

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月27日回覆
Thank you for taking the time in leaving us this great score! We hope to see you again soon!

10/10 有夠讚

Nicole

喜歡:整潔度、員工素質和住宿環境和硬體
Convenient location and nice large rooms
於 2024 年 4 月住了 1 晚
Tiffany B. 於 2024年4月18日回覆
Thank you for everything.

4/10 不太好

Raylen

喜歡:整潔度
不喜歡:員工素質
於 2024 年 4 月住了 2 晚
Tiffany B. 於 2024年4月18日回覆
Thank You

10/10 有夠讚

Leigha

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Tiffany B. 於 2024年4月18日回覆
Thank you

8/10 不錯哦

Rachel M

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
I enjoyed breakfast and happy hour. Staff was friendly.
於 2024 年 4 月住了 2 晚
Tiffany B. 於 2024年4月18日回覆
It's always our pleasure to assist with everything during your stay we truly appreciate your feedback.

10/10 有夠讚

Jessica

於 2024 年 4 月住了 2 晚
Cody Mayo - Assistant Front Office Manager 於 2024年5月9日回覆
Thank you for the perfect score! We hope to see you again in the near future!

8/10 不錯哦

Tia

不喜歡:員工素質
於 2024 年 4 月住了 4 晚
Cody Mayo - Assistant Front Office Manager 於 2024年4月13日回覆
Thank you for taking the time in rating your experience with us. We hope your next visit reaches a 5!