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Hotel Metropolitano

3.0 star property
Hotel in Neiva with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Metropolitano

Lobby
Coffee shop
Interior
Premium bedding, Select Comfort beds, minibar, in-room safe
Interior
Hotel Metropolitano, in the heart of the business district, offers travelers a practical base with free full breakfast and in-room WiFi. Guests can relax at the coffee shop or enjoy a meal at the on-site restaurant, praised for its comfortable atmosphere.

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Breakfast included
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Suite Superior

Premium bedding, Select Comfort beds, minibar, in-room safe

Double Suite Superior

  • 344 sq ft
  • Sleeps 3

View all photos for Suite Junior

Premium bedding, Select Comfort beds, minibar, in-room safe

Suite Junior

8.0 out of 10
Very good
(1 review)
  • 365 sq ft
  • Sleeps 2

View all photos for Suite Junior

Premium bedding, Select Comfort beds, minibar, in-room safe

Suite Junior

  • 344 sq ft
  • Sleeps 2

View all photos for Double Room Deluxe

Premium bedding, Select Comfort beds, minibar, in-room safe

Double Room Deluxe

  • 236 sq ft
  • Sleeps 2

View all photos for Elite Room (Deluxe Platino)

Elite Room (Deluxe Platino) | Premium bedding, Select Comfort beds, minibar, in-room safe

Elite Room (Deluxe Platino)

Highlights

Soundproofed
Air conditioning
Dining table
Plasma TV
Sofa bed
Premium bedding
Select Comfort bed
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Especial)

Deluxe Room (Especial) | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room (Especial)

Highlights

Soundproofed
Air conditioning
Dining table
Plasma TV
Sofa bed
Premium bedding
Select Comfort bed
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Dining table
Plasma TV
Sofa bed
Premium bedding
Select Comfort bed
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Plasma TV
Sofa bed
Premium bedding
Select Comfort bed
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room (Estandar 1 persona)

Premium bedding, Select Comfort beds, minibar, in-room safe

Twin Room (Estandar 1 persona)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Dining table
Plasma TV
Sofa bed
Premium bedding
Select Comfort bed
Private bathroom
  • Sleeps 1
  • 1 Twin Bed
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About the neighborhood

Map
Calle 7 No 5-45, Neiva, Huila, 410001

What's nearby

  • Santander Park - 5 min walk - 0.5 km
  • University Corporation of Huila - 18 min walk - 1.6 km
  • Guillermo Plazas Alcid Stadium - 20 min walk - 1.7 km
  • University Surcolombiana - 2 min drive - 2.2 km
  • San Pedro Plaza Shopping Center - 2 min drive - 2.6 km

Getting around

  • Neiva (NVA-Benito Salas) - 3 min drive

Restaurants

  • ‪El patio - ‬6 min walk
  • ‪Soca - ‬1 min walk
  • ‪Restaurante Azafran - ‬6 min walk
  • ‪Caldo Parao - ‬4 min walk
  • ‪El Asadero - ‬6 min walk

About this property

Hotel Metropolitano

Hotel in the business district
Free full breakfast, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Hotel Metropolitano. In addition to dry cleaning/laundry services and a restaurant, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
You'll also enjoy perks such as:
  • A TV in the lobby, coffee/tea in the lobby, and a computer station
  • An elevator, a 24-hour front desk, and luggage storage
  • Tour/ticket assistance, ATM/banking services, and a front-desk safe
Room features
All guestrooms at Hotel Metropolitano feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with showers and free toiletries
  • 51-inch plasma TVs with premium channels and DVRs
  • Wardrobes/closets, eco-friendly cleaning products, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • TV in common areas

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Elevator (98 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2014
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 51-inch plasma TV with premium cable channels
  • DVR

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Parking height restrictions apply

Property is also known as

Hotel Metropolitano Neiva
Metropolitano Neiva
Hotel Metropolitano Hotel
Hotel Metropolitano Neiva
Hotel Metropolitano Hotel Neiva

Frequently asked questions

Is Hotel Metropolitano pet-friendly?

Yes, cats and dogs are allowed at this property.

What time is check-in at Hotel Metropolitano?

Check-in begins at 3 PM.

What time is check-out at Hotel Metropolitano?

Check-out is at 1 PM.

Where is Hotel Metropolitano located?

Located in the heart of Neiva, this hotel is steps from Neiva Cathedral and Santander Park. Magdalena River and Mohán Tower Viewpoint in Neiva are also within 1 mi (2 km).

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Reviews

Hotel Metropolitano Reviews

7.8

Good

8.6

Cleanliness

8.2

Location

8.8

Staff & service

7.4

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 34 out of 94 reviews
Rating 8 - Good. 31 out of 94 reviews
Rating 6 - Okay. 17 out of 94 reviews
Rating 4 - Poor. 7 out of 94 reviews
Rating 2 - Terrible. 5 out of 94 reviews

Reviews

8/10 Good

Yoel

Liked: Cleanliness, staff & service
Bathrooms have no hot water and showers leak water on the floors other than that its Ok for the price.
Stayed 1 night in Nov 2024

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Property is in older neighborhood with lot of trash and beggars near by! The staff is courteous and the breakfast is good. Got bitten by bugs each night I was there on my arms and legs so I left
Stayed 2 nights in Sep 2025

8/10 Good

carolina

Liked: Staff & service, room comfort
EL PERSONAL MUY AMABLE, NO TIENE AGUA CALIENTE,
Stayed 1 night in Jun 2025

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good location, but no water pressure, specially no hot water.
Stayed 3 nights in May 2025

6/10 Okay

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tenían agua caliente, no tenían cobija los casino que están frente se escucha en la habitación el personal muy atento y dedicado
Stayed 2 nights in Mar 2025

6/10 Okay

Ayele

Liked: Staff & service, property conditions & facilities
Decent, friendly staff
Stayed 1 night in Nov 2024

2/10 Terrible

Aurelio

I got a room and overnight I developed Bugbites on my body. I informed the Hotel manager and showed them the bites all over my body as well as pictures of the bites, they moved me to another room. Unfortunately , I was already affected.
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pay attention

If you get a room facing the street - don’t expect to sleep - I thought I had the windows open - I didn’t. This is the first area of Colombia I didn’t feel safe in - day but especially night. As other reviews have said - there is little to eat close to the hotel. The water is cold in the morning and luke warm in the evening. I rarely say this but I definitely wouldn’t come back here
Stayed 2 nights in Aug 2024

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Elevator was broken so going up 7 floors to get to my room was interesting.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people at the lobby are great and treat me like family
Stayed 4 nights in Apr 2024

10/10 Excellent

Waleska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad muy adecuada excelente servicio muy atentos .. lo unico que no me gusto es la huvicación ...mucho deambulante y se ve sucia el area...
Stayed 5 nights in Feb 2024

2/10 Terrible

Carlos César

Disliked: Property conditions & facilities, room comfort

0

A água do banheiro não esquentava tanto da ducha como da pia, o ar condicionado barulhento, o quarto não dispõe de isolamento acústico, muito barulho quarto, foi pesadelo sem fim,
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Opción decente para pernoctar en centro de Neiva

En general aceptable. Habitación cómoda y servicio aceptable. Desayuno completo y agradable. Lo único es que el parqueadero está a 1 cuadra del hotel y cuando llegamos no había espacio. Tocó esperar hasta que saliera un vehículo para poder estacionar.
Stayed 1 night in Jan 2024

8/10 Good

Nazabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno y amables

No hay suficientes empleados y algunas veces no atienden a tiempo la portería, no toda la ventana tenía cortina oscura
Stayed 4 nights in Oct 2023

8/10 Good

ELKIN YESID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 2 nights in Sep 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed here overnight on a road trip, so I unfortunately lost the time to get to know Neiva. The hotel is located right in the centro and seems to be surrounded by many points of interest and restaurants. I arrived late, around 9 PM and the entrance was secure, the desk attendant was attentive and followed great safety protocols and was helpful. Good experience even for a limited stay. The bed/room was quite comfortable, too.
Stayed 1 night in Jul 2023

6/10 Okay

Juan

Liked: Cleanliness, amenities
Muy normal para el precio
Stayed 1 night in May 2023

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 3 nights in Apr 2023

4/10 Poor

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 3 nights in Mar 2023

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great & very helpful. No hot water but you really don’t need it since it’s hot outside. AC in the rooms & seems pretty sound proof. All in it’s good for the area
Stayed 2 nights in Sep 2022

8/10 Good

Fabio León

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estadía estuvo muy bien, solo pediría que el desayuno iniciara mas temprano.
Stayed 3 nights in Aug 2022

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The best thing about this property were the staff super polite froendly, and helpful the property itself is a little tired, there was no option for hot water as its been our of service for sometime. The parking is about 300m distance from the hotel? Very difficult even to drop and bags off. The main street outside the hotel was very dirty. It did not look like a place you should fo out at night. I dont think i would stay here again.
Stayed 1 night in Jul 2022

4/10 Poor

Juan Carlos

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff really help full and friendly but one day no towel no hot water TV local channel suck room services terrible
Stayed 5 nights in Apr 2022

6/10 Okay

Juan Carlos

Liked: Cleanliness
Breakfast Services was great issue with the shower leak and hot water was so weak most of the time shower with cold water I have cold and flu in the end of my trip
Stayed 9 nights in Dec 2021

8/10 Good

DORA YANETH

Liked: Cleanliness, staff & service, room comfort
No me agrado la puerta no servía la tarjeta y me tocaba con las llaves la manilla se quedaba trababa muy feo porque el ruido que hacía para abrirla
Stayed 2 nights in Dec 2021