Serhs Natal Grand Hotel & Resort

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Luxury
5.0 star property
9.0

Wonderful

Beachfront retreat with multiple pools

Spectacular pools cascade along the beachfront, with sunny and shaded areas for families. Attentive staff provide exceptional service throughout, from the swim-up bar to restaurants serving fresh seafood. Guests can enjoy massages at the spa or live music by the central pool.

Popular amenities

  • Parking included
  • Free WiFi
The current price is NT$4,780
NT$5,019 total
includes taxes & fees
Nov 3 - Nov 4

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

A modern hotel room with a large bed, a desk with a chair, a bedside table, and a lamp.

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(12 reviews)
  • Beach view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the ocean.

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(17 reviews)
  • Sea view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

A hotel room with two beds, each with white linens and brown pillows. There is a woven hat and a patterned bag on one bed.

Family Room (Apartamento Família Prime Lateral Mar)

9.2 out of 10
Wonderful
(14 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Apartamento Família Prime Frente Mar

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Apartamento Família Prime Frente Mar

8.8 out of 10
Excellent
(28 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (Prime Lateral Mar)

A modern hotel room with a bed, a desk, a dining area, and a living area.

Junior Suite (Prime Lateral Mar)

9.6 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Prime Frente Mar)

A hotel room with a large bed, a balcony with a view of the ocean, and a wooden nightstand with a phone.

Junior Suite (Prime Frente Mar)

8.6 out of 10
Excellent
(8 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

A couple seated at a wooden table with a tropical fruit platter, overlooking a pool with lounge chairs and a view of the ocean.

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

A pool with clear water and a view of the ocean.

Premium Suite

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial

Balcony view

Suite Presidencial

  • Sea view
  • 2067 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quarto Exclusive Family

A pool area with a view of the ocean, lounge seating, and a tropical drink setup.

Quarto Exclusive Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Quarto Premium Family

A modern infinity pool with a clear view of the ocean, a lounge area with a sofa and a small table, and a wicker basket with towels.

Quarto Premium Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Located on the beach, Serhs Natal Grand Hotel & Resort is in Via Costeira, a neighborhood in Natal. Mae Luiza Lighthouse and Sun Clock are local landmarks, and travelers looking to shop may want to visit Craft Fair of Ponta Negra and Praia Shopping. Traveling with kids? Consider O Maior Cajueiro, or check out an event or a game at Frasqueirao Stadium. Visit our Natal travel guide
View more Resorts in Natal
Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • A coastal landscape with a large body of water, sandy beaches, and dense greenery.
    Dunes Park
    1 min walk - 0.0 km
  • Natal Convention Center
    14 min walk - 1.2 km
  • Praia Shopping
    2 min drive - 1.9 km
  • Artesanato Villarte Shops
    2 min drive - 2.7 km
  • Craft Fair of Ponta Negra
    2 min drive - 2.7 km

Getting around

  • Natal Bom Pastor Station
    10 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.)
    66 min drive

Restaurants

  • Seu Chico Botequim
    5 min drive
  • Pizza E Pasta Da Walter
    5 min drive
  • Sports Bar
    7 min walk
  • Tapiro Grill
    2 min walk
  • Bar Molhado
    2 min walk

About this property

Serhs Natal Grand Hotel & Resort

  • Luxury family-friendly resort located in Via Costeira
  • Take advantage of a free breakfast buffet, a poolside bar, and a terrace at Serhs Natal Grand Hotel & Resort. With a beachfront location, free beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a body treatment, and a body scrub at Kensho Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Fitness classes are offered at the health club; other things to do include volleyball. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • 3 outdoor pools and an indoor pool, along with a waterslide, free cabanas, and sun loungers
    • Free self parking
    • A front-desk safe, luggage storage, and a gift shop
    • Multilingual staff, a 24-hour front desk, and an elevator
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 395 individually decorated rooms feature thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with designer toiletries and hair dryers
    • 50-inch Smart TVs with digital channels
    • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

  • All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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  • Hot tub
  • All inclusive available
  • Pet friendly
8.6 out of 10, Excellent, 149 reviews
The price is NT$2,301
NT$2,474 total
includes taxes & fees
Nov 5 - Nov 6
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Frequently asked questions

Does Serhs Natal Grand Hotel & Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

How much does it cost to stay at Serhs Natal Grand Hotel & Resort?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Serhs Natal Grand Hotel & Resort on 2026/11/3 start from NT$4,780, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serhs Natal Grand Hotel & Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serhs Natal Grand Hotel & Resort?

Check-out is at noon.

Are there all-inclusive benefits at Serhs Natal Grand Hotel & Resort?

Some rate plans available at this resort are all-inclusive.

Where is Serhs Natal Grand Hotel & Resort located?

Nestled on the beach, this Via Costeira resort is steps from Dunes Park and 2.3 mi (3.8 km) from Ponta Negra Beach. Via Costeira and Natal Convention Center are also within 15 minutes.

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Reviews

Serhs Natal Grand Hotel & Resort Reviews

9.0

Wonderful

9.0

Cleanliness

9.0

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 626 out of 1000 reviews
Rating 8 - Good. 245 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The care provided here is exceptional, complemented by delightful staff and exquisite cuisine. This establishment consistently delivers an outstanding experience. Congratulations to the entire team.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great place and amazing people’s!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! Restaurants and food could be better
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the food was delicious and the people were wonderful. I will definitely come back
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I loved the i installations, and the room was nice as well
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
Stayed 3 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
* Too busy front desk for check in or check out depending on the day , if the hotel is hosting any events . This hotel hosts events be warned. * Room premium suite is very clean and comfortable * Inclusive breakfast: there is one for the general guests and another VIP ( which was included on my reservation) . The food most of the time tasted that it was served from the day before therefore it didn’t taste fresh . There was only one day that the food tasted fresh . It was disappointing. I assume that the hotel is very big and make a lot of food to support the demand and this way the food would not taste great as they keeping serving the same food until it finishes . ( this is in regards to the VIP breakfast) * We had most of our dinners in restaurants around town recommended by locals and chat Gpt . NAU and Camarões were great choices . * Lounging by the pool is a big struggle if you’d like peace and quiet . The music is very laud. However this is a personal preference. I chose to lounge at the beach to stay away from the noise. Lots of people happy and dancing also to a live small band ( by the main pool)which can be nice for people wanting this type of fun. I have nothing against it. * Gym facilities are ok . * It was a nice stay . Probably the best catered around the Natal city .
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option in Natal

We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though. Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the week of Reveillon. Fantastic experience!
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
A infraestrutura para crianças é muito boa. Viajamos com bebê de 9 meses. A equipe é muito prestativa. Destaques: Cícero, que está sempre presente nos restaurantes, super simpático e atencioso e o chef do restaurante (acho que Erivaldo), excelentes. Problemas: acessibilidade para carrinhos de bebê é ruim, com muitos desníveis. Mas o pior é que eles vendem (pelo menos no Expedia) como all inclusive, mas muitos itens são cobrados à parte. Exemplo: no restaurante japonês, estão incluídos alguns sushis, mas sashimis são cobrados à parte. Nos outros restaurantes (menos o de buffet), metade dos itens está fora do all inclusive. Deveria ser mais explícito sobre isso já reserva. O hotel não é 5 estrelas. A qualidade de toalhas, roupa de cama e itens de banho é somente razoável. É um 4 estrelas baixo. De qualquer forma, valeu a visita.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Um lugar excelente
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top!!!!! Gostei. Excelente voltarei com certeza!!!!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Achei o hotel um pouco distante com isso fica mais complicado sair...os restaurantes do hotel deixaram a desejar...comprei somente com café da manhã então eu pagaria a parte o consumo, porém acho que pelo tipo do hotel deveria haver mais capricho no atendimento dos restaurantes..sem contar que pra quem comprou o all inclusive..sempre havia uma sobre taxa a mais a serem pagos...não gostei
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso! Atendimento excelente desde a chegada, com uma equipe muito atenciosa e prestativa. Comida deliciosa, cama extremamente confortável e uma experiência incrível. Meu quarto tinha uma linda vista lateral para o mar, tornando a estadia ainda mais especial. Voltarei com certeza e recomendo a todos!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Um all inclusive bom, senti falta de camarão incluindo visto que estvamos no nordeste e a qualidade do vinho, apesar de chileno, achei razoável.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit déjeuner excellent et personnel sympathique, très serviable. Juste un petit problème avec la climatisation dont la régulation ne semblait pas très bien fonctionner mais ça a pu aller. Piscine chauffée très appréciable. Le système de clé par bracelet pour la chambre est très pratique.
Stayed 8 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it so much. This is wanderful days
Stayed 5 nights in Jun 2026