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佛蘭克林冷泉萬怡飯店的評分

3 out of 5
佛蘭克林冷泉萬怡飯店
2001 Meridian Blvd, Franklin, TN

評論

9.2

太棒了

10 分，有夠讚；910 則評論中有 628 則" "
8 分，不錯哦；910 則評論中有 205 則" "
6 分，一般般；910 則評論中有 48 則" "
4 分，不太好；910 則評論中有 15 則" "
2 分，很糟糕；910 則評論中有 14 則" "

9.6/10

整潔度

9.4/10

員工素質

8.4/10

設施服務

9.4/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

RICHARD

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Bert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was not quiet that night with lots of kids racing up and down the hallways but miraculously at 10:30 pm all stopped so I would go back for sure!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Christina

於 2024 年 4 月住了 1 晚

10/10 有夠讚

kim

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would stay again!
於 2024 年 3 月住了 1 晚

6/10 一般般

Gerry

家庭旅遊
不喜歡：住宿環境和硬體
There was what seemed like electrical wires in many places coming out of ceiling & into boxes sitting on the ground. Both concerning and not what you would expect to see on a $200 a night hotel stay
於 2024 年 3 月住了 1 晚

6/10 一般般

John

情侶出遊
Not happy that they will only clean/ make beds every 2nd or third day. I don’t leave my bed at home unmade and I will not make the bed in a hotel room at $235 per night.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Laurie

喜歡：整潔度、員工素質和住宿環境和硬體
The location was convenient to our event.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Sawgrass

喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay at
於 2024 年 2 月住了 3 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Call about the pool before arrival.
The hotel was tidy and welcoming. Unfortunately, the reason we picked this hotel was for the pool and hot tub, both of which were cloudy and greenish. I asked if it was safe for swimming at the desk and they didn't even know if was green and just told me it is monitored by maintenance so it must be safe. Needless to say we didn't go in. I would have chosen a much less expensive place had I known the pool would have been like this.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Morgan

商務旅客, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Randy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jamie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One night stay
Staff was very friendly. The room was clean and comfy bed. Hot tub was great! We enjoyed our stay.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Susan

於 2023 年 10 月住了 3 晚

10/10 有夠讚

Donald

於 2023 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Jackie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No hair dryer in room. When called for one..took 45 mins or more to get it to room.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Amy

喜歡：整潔度、員工素質和住宿環境和硬體
Just a great stay. Beautiful and clean property, very friendly staff. Great location, dining and breakfast options very close. Safe. Highly recommend if looking for location close to Main Street, vinyard, lepiers fork.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing Hotel
Beautiful Hotel!!
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Deborah

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Sarah

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Debra

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff is awesome-professional, friendly, making us feel very welcomed…. great hotel in a great location!
於 2023 年 7 月住了 1 晚
SR 於 2023年8月8日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 不錯哦

Raymond

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful hotel. Very clean. Courtyard by Marriott really needs free breakfast and 24/7 coffee in lobby. Probably will stay at other high end hotels with these amenities in the future.
於 2023 年 7 月住了 1 晚
SR 於 2023年8月8日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 有夠讚

LaVon

於 2023 年 7 月住了 1 晚
SR 於 2023年8月8日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 有夠讚

Lana

於 2023 年 7 月住了 1 晚
SR 於 2023年8月8日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 有夠讚

Barbara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and comfortable
The room was clean and comfortable. I do not need to have the air conditioning turned down to the 60's when I walk into it! Don't remember if it was 64 or 66, but it was too darn cold and that is totally unnecessary!
於 2023 年 6 月住了 1 晚
SR 於 2023年7月16日回覆
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

8/10 不錯哦

Jennifer

於 2023 年 6 月住了 1 晚
SR 於 2023年7月16日回覆
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

8/10 不錯哦

Ronica

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
My family enjoyed walking to delicious restaurants.
於 2023 年 6 月住了 1 晚
SR 於 2023年7月16日回覆
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

8/10 不錯哦

SARAH

喜歡：員工素質
It was a good location. Restaurant and juice place are close to this location. Although the pool and hot tub needed cleaned, it was a good overall stay.
於 2023 年 6 月住了 2 晚
SR 於 2023年7月16日回覆
Thank you for choosing to stay at the Courtyard Franklin Cool Springs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. Have great year ahead!

10/10 有夠讚

alam

於 2023 年 6 月住了 1 晚
SR 於 2023年7月16日回覆
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

8/10 不錯哦

Aszure

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
SR 於 2023年7月16日回覆
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

10/10 有夠讚

Tracy

於 2023 年 5 月住了 1 晚
SR 於 2023年7月16日回覆
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

2/10 很糟糕

Fred

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
於 2023 年 5 月住了 1 晚
Dori 於 2023年5月27日回覆
Good Morning - I am sorry to see you did not have a great time at our property. I wish that we could have done better for you and hope when you travel to Franklin again you try us again.

10/10 有夠讚

Melissa

於 2023 年 5 月住了 1 晚
Dori 於 2023年5月27日回覆
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

4/10 不太好

Bonnie

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
The only problem with this stay is that you don't offer any sort of coffee or anything for breakfast unless you pay an arm and a leg for it. You are the only hotel that I know of that doesn't. For this I would never stay at this place again. For the price that I paid for a night here of over $200 you can't even offer your guests a free cup of coffee which would cost you $1.00? That's horrible.
於 2023 年 3 月住了 1 晚
SR 於 2023年4月12日回覆
Thank you for choosing to stay at the Courtyard Franklin Cool Springs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. Have great year ahead!

8/10 不錯哦

Marie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 3 月住了 1 晚
SR 於 2023年3月25日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 有夠讚

Deborah

於 2023 年 3 月住了 1 晚
SR 於 2023年4月12日回覆
Thank you for 5stars review! have a great year ahead!

10/10 有夠讚

Haley

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 1 晚
SR 於 2023年3月25日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 有夠讚

Lory

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room looked updated. Everything was clean.
於 2023 年 2 月住了 1 晚
SR 於 2023年3月16日回覆
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 有夠讚

Codey

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 2 晚
SR 於 2023年3月16日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 有夠讚

Tina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very clean and comfortable. Rooms clean nice view from balcony. Beds pillows and sheets clean and comfortable Highly recommend. Courteous and professional staff. Loved the pool and hot tub. Good area for dining and shopping. We would Definitely stay again.
於 2023 年 2 月住了 1 晚
SR 於 2023年2月20日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 不錯哦

Brad

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 1 晚
SR 於 2023年1月11日回覆
Thank you for sharing your recent stay review with us! We hope to see you again when you are in the town, Thank you & have a great year ahead!

10/10 有夠讚

Donna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful area, convenient, room was very nice. Would definitely stay there again
SR 於 2023年1月8日回覆
Thank you for your 5star review! Have a great year ahead!

10/10 有夠讚

John S

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 2 晚
SR 於 2022年10月28日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 有夠讚

Kathy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Dori 於 2022年10月24日回覆
Thank you for your review.

2/10 很糟糕

Oscar

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
i booked a room thru expedia that said it was pet friendly. turns out they were not. was not able to get a refund so i had to eat that money and book a room with the sister hotel, the Residence Inn. never again will i go thru expedia and will tell everyone i can to never go thru expedia. i want my money back
於 2022 年 10 月住了 2 晚
SR 於 2022年10月28日回覆
Thank you for choosing to stay at the Courtyard Franklin Cool Springs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. Have great year ahead!

10/10 有夠讚

Emily

於 2022 年 9 月住了 2 晚
SR 於 2023年3月16日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 有夠讚

John

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was outstanding especially the staff (receptionist, restaurant/bar, housekeeping).
於 2022 年 9 月住了 2 晚
SR 於 2022年9月11日回覆
Thank you so much for choosing us as your home away from home and for taking time to review your stay with us. Your comments truly mean the world! We hope to be welcoming you back in not so distant future.

8/10 不錯哦

John

於 2022 年 9 月住了 1 晚
SR 於 2023年3月16日回覆
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!