Checkin process and stay was ok. The people at the reception (Sajid) was not able to see the tariff on the booking and wasted almost an hour in the evening when we planned to celebrate bday party for which we were there for. This thing screwed up not only the evening but the entire stay. I did not understand if i am making the compete payment t the time of booking why cant Hotels.com pas on the details to the hotel. Both Hotel.com & the property guys messed up this stay for me.