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Best Western Plus Hotel Plaza

4.0 star property
Culture meets comfort at Best Western Hotel Plaza, where historic Naples awaits just steps away from Naples Underground and convenient amenities simplify every stay

Choose dates to view prices

Travelers appreciate the rooftop terrace and 24-hour gym at this upscale hotel near Naples Underground and Sansevero Chapel Museum. The property offers practical comforts including in-room WiFi, a coffee shop, dry cleaning services and a helpful multilingual staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
The current price is NT$3,645
NT$4,384 total
includes taxes & fees
Jan 30 - Jan 31

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hair dryer
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

8.0 out of 10
Very good
(19 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hair dryer
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Minibar, in-room safe, desk, soundproofing

Family Room, Multiple Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hair dryer
Private bathroom
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, Multiple Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, Multiple Beds

7.4 out of 10
Good
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hair dryer
Private bathroom
  • 172 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Bed is French Bed)

Standard Room, 1 Double Bed (Bed is French Bed) | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed (Bed is French Bed)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hair dryer
Private bathroom
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite, Multiple Beds, Terrace

Junior Suite, Multiple Beds, Terrace | Minibar, in-room safe, desk, soundproofing

Junior Suite, Multiple Beds, Terrace

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hair dryer
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About the neighborhood

Located in Naples City Centre, a neighborhood in Naples, Best Western Plus Hotel Plaza is in a shopping district and near the airport. Port of Naples and Molo Beverello Port are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Via Toledo and Spaccanapoli. Botanical Garden of Naples and Naples Aquarium are also worth visiting. Visit our Naples travel guide
Map
Piazza Principe Umberto I, 23, Naples, NA, 80142

What's nearby

  • Aerial view of Corso Umberto I in Naples, Italy. This is one of the main roads in city traffic. In the background is the business center of the city.
    Corso Umberto I
    3 min walk - 0.3 km
  • Spaccanapoli, Naples Italy. View of Spaccanapoli street splitting city center
    Spaccanapoli
    5 min walk - 0.5 km
  • HPJ5C9 Castel del Ovo, Naples, Italy
    Port of Naples
    20 min walk - 1.7 km
  • Piazza Giuseppe Garibaldi
    3 min walk - 0.3 km
  • Naples Underground
    13 min walk - 1.2 km

Getting around

  • Principe Umberto Tram Stop
    2 min walk
  • Naples (INP-Naples Central Rail Station)
    5 min walk
  • Naples Intl. Airport (NAP)
    18 min drive

Restaurants

  • McDonald's
    2 min walk
  • Pizzeria Scugnizzo
    5 min walk
  • Sfogliatelab
    5 min walk
  • Gran Caffè Novara
    5 min walk
  • Mimì alla Ferrovia
    2 min walk

About this property

Best Western Plus Hotel Plaza

Upscale hotel near Spaccanapoli
Near Naples National Archaeological Museum and Port of Naples, Best Western Plus Hotel Plaza provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and a 24-hour front desk
  • Coffee/tea in the lobby, multilingual staff, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 57 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch LCD TVs with premium channels
  • Balconies, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 25 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Covered self parking fee: EUR 25 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Plaza Hotel
Best Western Hotel Plaza Naples
Best Western Plaza Naples
Best Western Hotel Plaza Naples
Best Western Hotel Plaza Hotel Naples

Frequently asked questions

Is Best Western Plus Hotel Plaza pet-friendly?

Yes, dogs are allowed at this property.

How much does it cost to stay at Best Western Plus Hotel Plaza?

As of 2026/1/29, prices found for a 1-night stay for 2 adults at Best Western Plus Hotel Plaza on 2026/1/30 start from NT$3,645, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 25 per day.

What time is check-in at Best Western Plus Hotel Plaza?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Best Western Plus Hotel Plaza?

Check-out is at 11 AM.

Does Best Western Plus Hotel Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Best Western Plus Hotel Plaza located?

Located in Naples City Centre, this hotel is within a 10-minute walk of Piazza Giuseppe Garibaldi and Spaccanapoli. Port of Naples and Via Toledo are also within 2 mi (3 km). Principe Umberto Tram Stop is only a 2-minute walk and Ponte Casanova Ist. Sogliano Tram Stop is 3 minutes.

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Reviews

Best Western Plus Hotel Plaza Reviews

7.4

Good

8.0

Cleanliness

5.8

Location

7.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 144 out of 693 reviews
Rating 8 - Good. 284 out of 693 reviews
Rating 6 - Okay. 166 out of 693 reviews
Rating 4 - Poor. 63 out of 693 reviews
Rating 2 - Terrible. 36 out of 693 reviews

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the breakfast was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, great breakfast, great staff, the area around it is not excellent, kind of dirty and busy, near bus stations, but Napoli is like that in general anyway. Fun stay.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at desk friendly. The room was very spacious with a good view of the street. Breakfast was 10 euro, which was a good price for the selection. Breakfast area was a nice room with a view of Naples. Great location close to train station and metro. I would recommend the Best Western to anyone visiting Naples.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Naples was good

Loved it and great location
Stayed 2 nights in Apr 2025

10/10 Excellent

Ozcan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice location
Stayed 1 night in Jun 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only here for a stopover after a late flight. Hotel is in a great central location, welcoming and clean. Ideal for us
Stayed 1 night in Apr 2025

10/10 Excellent

Colm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop was very nice, breakfast excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel clean and tidy staff very friendly with a lovely breakfast rooftop bar.
Stayed 1 night in Jun 2024

8/10 Good

Salvador

Liked: Cleanliness
Room was updated and clean. Closeness to train station was a plus.
Stayed 2 nights in Sep 2024

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Somewhat walkable to other areas. Not the most attractive part of the city. Front desk staff - one very friendly and easy to interact with; another very abrupt and not as friendly as one would expect for the position.
Stayed 1 night in Jun 2025

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly! Went out of their way to become our friends and give next-level service.
Stayed 1 night in Jun 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful. Was able to use luggage storage after checkout
Stayed 1 night in Jun 2024

10/10 Excellent

Valeria

The hotel is great. The staff top. Clean and efficient. Just the water at the shower was not good enough.
Stayed 1 night in Jan 2025

10/10 Excellent

REBECCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind! The breakfast on the roof was both plentiful, delicious, and beautiful. It was so quiet at night and we slept well in the clean room. Very close to the train station and easy to navigate to delicious food.
Stayed 2 nights in Apr 2024

6/10 Okay

Carolyn

Liked: Staff & service
Disliked: Amenities
The hotel itself is okay and the central location close to the train cannot be beat. Staff was very nice and accommodating and breakfast was okay. Area on the whole is shady and sketchy and we had a little trouble getting in during a late night. The walls still kind of smelled of cigarette smoke and it's just an older, very basic hotel. Nothing phenomenal, but nothing terrible either. Cheap.
Stayed 3 nights in May 2025

10/10 Excellent

R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Plain but serviceable!

I’d stay there again. Conveniently close to Napoli Centrale station and the Metro. Quiet. Well maintained older hotel.
Stayed 13 nights in Sep 2023

8/10 Good

Win Sum

Liked: Cleanliness, amenities, property conditions & facilities
Quite a convenient location. Easy to find the hotel, just around the corner of the Piazza Garibaldi and near to the stop No.7 of the city bus tour (ticket can be bought at the hotel). Helpful staff too. Nice breakfast with a pretty balcony. Such a pity that the restaurant is not open other than breakfast time. Only frozen food available at dinner. My bathroom is fine luckily but two of my friends who live in the same hotel (in two different rooms) found the shower door is not tight and resulting in flooding on the bathroom and even the room floor. Causing quite a mess!
Stayed 4 nights in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. The area is a little rough but we live in a similar type city.
Stayed 11 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfotable, convenient and with helpful staff

Everyone at the hotel was helpful and professional. The breakfast was excellent, with a wide range of choices. My double room was quite spacious and surprisingly quiet. I appreciated the comfortable seating area where we could wait after checking out and before heading toward the nearby train station.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were driving to the hotel, we were not sure it was in a great spot for us as the area round. It seemed a little bit sketchy. However, the hotel was beautiful and we were very happy there and would definitely recommend staying there. We did find a restaurant around the corner close to the Train station, which had some great food
Stayed 1 night in Sep 2024

6/10 Okay

April

Liked: Cleanliness, staff & service
Property was fine, not sure I would stay again. Area around hotel appeared a little rough, not sure it was unsafe as much as the streets were dirty with many locals hanging around. It is a 5 min walk to Termini and there are many restaurants very close by. We went on 2 tours and the meeting point was at a hotel that was a short 10 min walk. Location was convenient. Staff was helpful. Rooms were small and dark, and did not get much daylight. For the price and the amount of time we spent in the room it worked out well.
Stayed 3 nights in Dec 2024

4/10 Poor

Laura

Disliked: Staff & service, amenities, property conditions & facilities
Rooms were very tiny and barely had any room to move around. Air conditioning did not work one of the nights. Did not feel safe walking around outside of the hotel. Incredibly overpriced for the quality of hotel.
Stayed 2 nights in Jun 2024

6/10 Okay

Fanny S Kuen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff Jafranco is good and helpful for booking taxi from hotel to airport. However, hotel surrounding area is not safe and a lots of African, Indian, and other minorities are hanging around. Perhaps they are living nearby but for tourist definitely is not a good place to stay although hotel is close to Napoli Central Station. In addition, we found out that a kettle is not clean and it seems like some stain or bubbles inside when we boiled some hot water.
Stayed 1 night in Sep 2024

4/10 Poor

BERNICE

The one thing the BW Hotel Plaza in Naples has going for it is it's close proximity to the Centrale Train Station. It is about a 5 minute walk pulling suit cases to get from the trains to the BW location. However, you are walking thru what has to be one of the very worst part of Naples (??).... I certaintly would not stay here if I were a young female and had plans to go out walking in the evenings to go to dinner. (The heavy metal doors that lock on the front of hotel give you some idea of it's location). The hotel had the worst 'sewage' type of smell of all time. We hoped it would go away once we were in our room, but it was even worse. The noise of constant sirens and horns blaring went all night long. The beds were twins, which we had asked for, but, very very very narrow twin beds. The linens were nice :) And, the hotel agent did arrange for us a 30 euro ride via taxi to the airport in the morning. All in all, I would not stay here again. We just considered it was a Best Western and would have the same standards as what we are somewhat use to.
Stayed 1 night in Nov 2023

8/10 Good

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located a five-minute walk from the central station and a 15-minute walk from the old town.
Stayed 1 night in Oct 2025