:Restaurant.
Stay away from this resort!. Main concern is the restaurant, waiting time is more than one hour, food arrived cold. Stay away if you have food allergies, we tried to communicate with the staff but every time they were adding allergens, spices or garnishes to food, when we wanted it plain, from 6:25 to 10:00 and In the end my kids slept hungry, I was forced to give them some snacks, other hotels were far from this one.
:RATS
They’re mice 🐁 or rats by the reception and in the restaurant area.
Transportation:
The golf cart sometimes took more than 10 minutes to pick us from the our rooms as the restaurant is a distant walk away.
Very bad staff management.
Rooms:Our room had broken door slats, someone could see you sitting on toilet, shower head was also broken.
Overall:
Main thing about this hotel is lack of training for food allergens for people with dairy or any allergies which can be life threatening for anyone. We have EpiPens for our sons, yet no compensation was given.
Rat’s infestation in and out of reception and near restaurant.
Heavily catered for conferences but not tourism, please avoid!! Had a meeting with a manager to complain, there was a rat in the where we were sitting, showed them but they were not interested as if it was normal.