Verified
10/10 Excellent
Sandra
2023/2/14
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, highly recommend!
Sandra
Stayed 6 nights in Feb 2023
Serene Valley Apartments & Spa
3.5 star property
Travelers unwind with rejuvenating massages and aromatherapy treatments at the spa before heading to sun-drenched loungers by the outdoor pool
Choose dates to view prices
Photo gallery for Serene Valley Apartments & Spa
Serene Valley Apartments & Spa in Nairobi's Upper Hill district offers deep-tissue massages, aromatherapy, a pool, and a garden. Guests enjoy free in-room WiFi, a hair salon, and a children's pool.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
- Pool
- Spa
- Parking included
- Free WiFi
- Restaurant
- Gym
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About this property
Serene Valley Apartments & Spa
- Hotel located in Upper Hill
- A free grocery shopping service, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Serene Valley Apartments & Spa. Treat yourself to a Swedish massage, reflexology, or a body wrap at Serene Valley spa, the onsite spa. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a garden and a hair salon.
- You'll also enjoy perks such as:
- An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
- Free self parking
- Cooked-to-order breakfast (surcharge), tour/ticket assistance, and massage treatment rooms
- A reception hall, a porter/bellhop, and a TV in the lobby
- Room features
- All 64 individually furnished rooms include comforts such as separate sitting areas and separate dining areas, in addition to amenities like free WiFi and dining tables.
- Other amenities include:
- 2 bathrooms with deep soaking tubs
- Smart TVs with Netflix, streaming services, and cable channels
- Wardrobes/closets, separate sitting areas, and separate dining areas
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Policies
Check-in
Check-in start time: 8:00 AM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Contactless check-out available
Special check-in instructions
The front desk is open Monday - Friday (12:30 PM - midnight) and Saturday - Sunday (9 AM - 10 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Optional extras
- Fee for cooked-to-order breakfast: approximately KES 1000 for adults and KES 800 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: M-Pesa
Cashless transactions are available
We should mention
Pool access available from 6 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Frequently asked questions
Does Serene Valley Apartments & Spa have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 6 AM–6:30 PM.
Is Serene Valley Apartments & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Serene Valley Apartments & Spa?
Check-in start time: 8:00 AM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Serene Valley Apartments & Spa?
Check-out is at 10 AM.
Where is Serene Valley Apartments & Spa located?
Located in Upper Hill, this spa hotel is within 1 mi (2 km) of Nyayo National Stadium and The GoDown Arts Centre. Uhuru Park and Nairobi Railway Museum are also within 2 mi (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Staff & service
8.0
Property conditions & facilities
Rating 10 - Excellent. 1 out of 2 reviews
10 - Excellent
1
Rating 8 - Good. 1 out of 2 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 2 reviews
2 - Terrible
0
Reviews
Verified
8/10 Good
B
2018/9/8
Great people, Very clean, Happy to stay in this appartment. but only thing is wifi slow
B
Stayed 3 nights in Sep 2018