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Cloud Hotel & Suites

4.0 star property
Hotel connected to a shopping center in Nairobi with free parking

Choose dates to view prices

Photo gallery for Cloud Hotel & Suites

Breakfast, lunch served; local and international cuisine, pool views
View from room
Business center
Bar (on property)
Premium bedding, in-room safe, desk, soundproofing
Travelers find Cloud Hotel & Suites in Parklands' center offers a sophisticated getaway with indoor/outdoor pools, free cabanas, a poolside bar, and spa services like saunas, Turkish baths, and massages. Business travelers appreciate the 24-hour business center and praised WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Breakfast available
  • Room service
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, desk, soundproofing

Executive Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Rainfall showerhead
Hair dryer
  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double Room

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Hair dryer
Rainfall showerhead
  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, desk, soundproofing

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Rainfall showerhead
Hair dryer
  • 301 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Parklands neighborhood, Cloud Hotel & Suites is connected to a shopping center. Muthaiga Golf Club and Kenya Railway Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Nairobi Railway Museum and Arboretum. Looking to enjoy an event or a game while in town? See what's happening at Nairobi City Stadium or Nyayo National Stadium. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Visit our Nairobi travel guideOpens in a new window
Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100

What's nearby

  • The Aga Khan University Hospital - 8 min walk - 0.7 km
  • University of Nairobi - 3 min drive - 2.2 km
  • Sarit Centre - 4 min drive - 2.2 km
  • United Nations Office at Nairobi - 5 min drive - 3.3 km
  • Village Market - 5 min drive - 4.1 km

Getting around

  • Syokimau Station - 33 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 35 min drive

Restaurants

  • ‪Red Ginger - ‬7 min walk
  • ‪Java House - Aga Khan University Hospital - ‬11 min walk
  • ‪Parklands 2nd Avenue - ‬8 min walk
  • ‪Hashmi’s Bbq - ‬1 min walk
  • ‪Mugg & Bean - ‬15 min walk

About this property

Cloud Hotel & Suites

Upscale hotel located in Parklands
At Cloud Hotel & Suites, you can look forward to a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in aromatherapy or a deep-tissue massage. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour business center.
Additional perks include:
  • An indoor pool and an outdoor pool, along with free cabanas and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • 1 meeting room, a banquet hall, and wedding services
Room features
All guestrooms at Cloud Hotel & Suites offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch LCD TVs with premium channels
  • Refrigerators, free infant beds, and electric kettles

Similar properties

Breakfast, lunch, dinner served; pool views

The Landmark Suites Westlands, Nairobi- Next to Westgate Mall

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 90 reviews
The Landmark Suites Westlands, Nairobi- Next to Westgate Mall

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 9 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Does Cloud Hotel & Suites have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Cloud Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cloud Hotel & Suites?

Self parking is free at this property.

What time is check-in at Cloud Hotel & Suites?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at Cloud Hotel & Suites?

Check-out is at 11:30 AM.

Does Cloud Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per vehicle applies.

Where is Cloud Hotel & Suites located?

Located in Parklands, this hotel is within a 15-minute walk of Diamond Plaza II, Aga Khan University Nairobi, and The Aga Khan University Hospital. Oshwal Religious Centre and Nairobi National Museum are also within 2 mi (3 km).

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Cloud Hotel & Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 31 out of 105 reviews
Rating 8 - Good. 36 out of 105 reviews
Rating 6 - Okay. 13 out of 105 reviews
Rating 4 - Poor. 13 out of 105 reviews
Rating 2 - Terrible. 12 out of 105 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service.
Stayed 1 night in Oct 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Stayed 2 nights in Sep 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌟🌟🌟🌟🌟
Stayed 1 night in Sep 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time and the staff were friendly.
Stayed 2 nights in Aug 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, Customer service is excellent
Stayed 1 night in Jul 2022

8/10 Good

Claudina

Staff very professional and kind.
Stayed 1 night in Aug 2024

10/10 Excellent

Arifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort

Great Value for Money, but can be Noisy

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Stayed 1 night in Jul 2025

10/10 Excellent

Adeniran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were political and welcoming
Stayed 1 night in Sep 2024

8/10 Good

Sadrudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Stayed 4 nights in Mar 2023

6/10 Okay

Phabeeo

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Stayed 1 night in Oct 2024

4/10 Poor

Brendan

Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
Stayed 3 nights in Oct 2024

2/10 Terrible

Abdiyare

Disliked: Staff & service, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024

2/10 Terrible

Joanne

Disliked: Cleanliness, property conditions & facilities
It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Stayed 4 nights in Jun 2023

2/10 Terrible

Paul

Liked: Amenities
Disliked: Staff & service
No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!

6/10 Okay

Ismahan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

Pratik

Stayed 6 nights in Mar 2025

10/10 Excellent

Amandeep

Stayed 1 night in Nov 2024

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

sigborn

Liked: Amenities
Stayed 1 night in Nov 2024

8/10 Good

CRYOLOGISTICS

Stayed 1 night in Oct 2024

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