Room is very very small, when I made the booking I saw 2 double bed in the pictures and I have booked for 2 adults and 1 child. However once we checked in we found out there is only a queen size bed avail in the room. The worst thing is you have to share one male and one female toilet with 12 other rooms. That’s insane. Dry room is useless there is no heat at all during my stay, the heater has no oil at all . Breakfast is included but allow yourself a hour for breakfast , there is only 2 staff serving 50-100 guest per day and you have to wait for your breakfast at leat half a hour
Ka ho
於 2020 年 2 月住了 2 晚
8/10 不錯哦
真實旅客
情侶出遊
2020 年 2 月 15 日
喜歡:整潔度、員工素質和設施服務
Super close to the ski lift ticket office, standard Japanese room with a sink is good but there is only 1 female and 1 male toilet on the floor, would be too busy if full house as about 10 rooms are sharing . Big drying room on the basement, free breakfast and shuttle to/from Ilyama station.
Big TV in room with only youtube anf Neflix. A kettle and a heater in room. Separated Public bath (onsen) for men and women, strange that 7-9pm is the "communal" time on men's side (i.e. female can get in the men's bath during the period that means all have to be in swim suits).
Better to have a bin inside the room, for the public bath area, it would be great if put a tissue box there and a clock ((guess it has no battery), also replacing the old hairdryer which is too weak.
Staff are all very friendly and the common area has a great mountain view.
Staff was very nice, but that does not make up for the horrible cost-performance of the hotel. Parts of the building are shut down, the onsen is half disassembled (joint male-female onsen), sauna shut down, rooms very basic, breakfast with bare minimum buffet, yet is priced at double any nearby lodge and at 1.5x the much better Madarao Kogen Hotel.
Guess the investors have to get a high IRR on their investment to buy and minimally renovate the hotel.
Hiro
於 2025 年 2 月住了 1 晚
6/10 一般般
Mai
2025 年 2 月 16 日
喜歡:員工素質和住宿環境和硬體
Mai
於 2025 年 2 月住了 5 晚
6/10 一般般
真實旅客
團體旅遊, 家庭旅遊
2025 年 2 月 14 日
不喜歡:員工素質和住宿環境和硬體
真實旅客
於 2025 年 1 月住了 3 晚
6/10 一般般
Stephen,Thirroul
團體旅遊
2025 年 2 月 14 日
喜歡:員工素質
不喜歡:住宿環境和硬體
The property is very dated with no lift only stairs. Basic 3 star and in need of a re fit. Staff were good
Stephen
於 2025 年 2 月住了 6 晚
8/10 不錯哦
Danielle
2025 年 2 月 12 日
Danielle
於 2025 年 1 月住了 4 晚
4/10 不太好
Stuart
2025 年 1 月 30 日
不喜歡:員工素質和住宿環境和硬體
Stuart
於 2025 年 1 月住了 5 晚
10/10 有夠讚
Anthony
2025 年 1 月 23 日
喜歡:整潔度、員工素質和住宿環境和硬體
Anthony
於 2025 年 1 月住了 2 晚
6/10 一般般
Oliver
2024 年 12 月 30 日
Oliver
於 2024 年 12 月住了 2 晚
8/10 不錯哦
Patricia
團體旅遊
2020 年 2 月 20 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Comfy room but no yukata
Pros:
1. Location is super good as it’s close to the ski lift.
2. Bed is very comfy and room is big.
3. Breakfast is good!
4. Staff are in generally nice.
Cons:
1. The front desk lady talks too fast!
2. No Yukata (bath robe) provided in the room even thou they have onsen (hot spring), that makes it hard to go to onsen. And the opening hour of the onsen is very limited, only form 4-9pm.
3. Room is kind of too hot and no control to adjust the air con or heat.
4. No socket in the washroom so that u can’t use your hair dryer in the washroom but have to come out to use it.
5. No tall mirror for clothes matching purpose.
Patricia
於 2020 年 2 月住了 2 晚
10/10 有夠讚
Kiang Hon
團體旅遊
2020 年 2 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic stay!
The stay was amazing! Lisa and her team at Xplore were always ready to help. They were a pleasure to interact with.
The room was huge, clean, and comfortable. Wifi signal was strong in the room.
There was a made-to-order breakfast free every morning, with a choice between a smoked salmon or mushroom plate with eggs (your choice of cooking style).
There was also a free laundry machine in the basement (dryer costs 100 yen per use). Large drying room was available for the ski equipment 1 floor down. Unfortunately the snow was too high to ski out of the back door, but it was a short 5-10 min walk to the slope, so it wasn't too much of an inconvenience.
Would definitely stay here again if we return to Madarao Kogen!
Kiang Hon
於 2020 年 2 月住了 4 晚
8/10 不錯哦
Todd,Vancouver
2020 年 2 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff, fantastic location about as close to the run as you can get in private accommodation. Closer to a hostel in my definition but that is the Japanese way. Good food with lots of options close by. Shuttle bus to town and near by resorts made the whole trip very smooth. Definately recommended.
Todd
於 2020 年 2 月住了 6 晚
10/10 有夠讚
GSteeds,Brisbane AUS
情侶出遊
2020 年 2 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great location, great facilities and free yoga! Good breakfast and helpful staff. Oh and nice traditional style rooms but with the comfiest beds in japan. Will be back!
GSteeds
於 2020 年 2 月住了 2 晚
10/10 有夠讚
真實旅客
情侶出遊
2020 年 2 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The employees are uber helpful. The rooms are slean, quiet, and spacious
真實旅客
於 2020 年 2 月住了 2 晚
10/10 有夠讚
Yutaka
家庭旅遊
2020 年 1 月 23 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel is very near from ski area, and all staffs are really kind and helpful.We were really satisfied with this hotel.
This hotel is also near from Malu restaurant. This is also nice.
We want to use this hotel again.
Yutaka
於 2020 年 1 月住了 3 晚
10/10 有夠讚
Scott
家庭旅遊
2020 年 1 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very close walking distance (and ski out) to the Madarao slope. Onsen bath is wonderful. Room is comfortable.
Scott
於 2020 年 1 月住了 3 晚
4/10 不太好
真實旅客
2020 年 1 月 15 日
喜歡:整潔度和客房舒適度
不喜歡:員工素質和住宿環境和硬體
A poor hotel not worth the money
Unfortunately there are a few bad things to say about this place. On hotels.com, it advertises toiletries in the room but you don’t get any. There’s some shampoo and conditioner in the onsen but nothing like what Japanese hotels usually provide in rooms. There are no staff in the hotel at all after 7pm so if you need help after that time, you may struggle. The showers were 3 floors below our room (with the onsen) - we’d expect a shared bathroom to be on the same floor as the room, at the very least. Not sure why but the elevator and area around it smells like an engine room. There seems to be a cafe in the hotel but it’s not actually manned after breakfast so no coffee or other hot drinks are available after 10. Supposedly guests are meant to take snowboards etc. to the drying room in the basement and not walk through the lobby but people were constantly bringing wet equipment and snow covered boots through the lobby and staff didn’t seem to care. The hotel is advertised as ski in/ski out but it is not. You have to leave the hotel and walk 5-10 minutes up the road to the nearest ski lift. All in all, the hotel just feels like a slightly run down hostel for mostly young Australians - it’s certainly not an upmarket hotel. Breakfast wasn’t very good but it was complimentary so it’s hard to complain about it. The lobby area is the only place to relax in the hotel (outside of your room) and it can get quite cold. The wifi is
真實旅客
於 2020 年 1 月住了 2 晚
10/10 有夠讚
Marco
家庭旅遊
2020 年 1 月 8 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place for ski holiday!
Great place near ski lifts. Restaurants and bars all walking distance. Super friendly staff. Run by Australians. If you are looking for Japanese culture don’t go here. I would definitely recommend. For kids also great, lots of activities in the hotel. Small bar with good (western) food. Wifi is pretty bad! Super soft comfy beds. Bathrooms are not Japanese superclean, but acceptable. They have a shuttle bus to take you from station Nagano and back.
Marco
於 2020 年 1 月住了 3 晚
10/10 有夠讚
真實旅客
2020 年 1 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
an unexpected gem
had a wonderful time here, place was clean and social, great breakfast, close to the slopes, and service by Lisa and Stuart and the rest of the staff was so friendly and attentive. i particularly appreciated that the hotel can arrange pickups to and from the train station. the onsen is also a bonus. Madarao is a true gem and these guys will make sure you have the best time.