Loved the restaurant, great service in the morning for breakfast!
The Onsen was a nice benefit and usually empty.
Very helpful staff!
Dave
於 2025 年 2 月住了 7 晚
6/10 一般般
Morgan
2024 年 2 月 26 日
不喜歡:整潔度
Was okay
Staff were friendly, breakfast buffet was small but okay. Rooms were a good size but I wasn’t really happy with the room cleaning. I stayed 5 nights and my sheets weren’t changed once. That would normally be okay except my partner had an unexpected nosebleed and got a little bit of blood on our doona and it sat there for 5 nights. When our room would get ‘made up’ the staff would just reposition the doona, where they would clearly see the blood, instead of changing it. It was just a bit gross and for the price per night I had hoped they’d change it. Also our room was only vacuumed once our whole stay. It just left me feeling disappointed, I really enjoy a clean room and I splurged with this hotel. I don’t think I’d stay here again.
Morgan
於 2024 年 2 月住了 5 晚
6/10 一般般
Henrik
家庭旅遊
2024 年 1 月 3 日
喜歡:員工素質
Good service from staff - hotel needs attention
The hotel opened 20 December after 2-3 Years. We checked in 21 December. The heating system (pipes) were challenged meaning a constant banging (average 10 mins) night and day during our 8 night stay. Plumbers were not able to fix.
Super attentative service from Verie and the drivers - always helpfull.
The hotel was manned by skiiers for a seasonal job which meant none or very little attention to detail eg coffee machine were attended by 3-4 staff in order to learn so huge waiting time for a Latte/cappuchino - but they tried their best.
Room was good for 2 adults and I can not recommend to stay 3 in a normal room. The sleeping couch is not fit for adults/teenagers.
We think, had it not been for Verie and great drivers the stay lacked general service level and an updated room.
Henrik
於 2023 年 12 月住了 8 晚
6/10 一般般
Alan
家庭旅遊
2023 年 3 月 8 日
喜歡:員工素質
The Onsen and restraunt was not in operation. The breakfast was minimal . The staff tried their best but it felt really like end of season. Dispite that some of the staff were wonderful and made the trip. Room very small.
Alan
於 2023 年 3 月住了 5 晚
10/10 有夠讚
John,Scotland
家庭旅遊
2020 年 3 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A lovely place to stay with really friendly and helpful staff.
John
於 2020 年 3 月住了 5 晚
10/10 有夠讚
真實旅客
2019 年 1 月 21 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
We loved our stay at the Double Black. I think the best thing about it is the staff who couldn't have been more helpful or more friendly - there was nothing they wouldn't do for us, driving us around and knocking on my sick son's door during the day. The hotel has a nice atmosphere and a good vibe in the bar in the evening and the food in the restaurant is fabulous. Would definitely go back!