I arrived at the inn to find out they had no record of my reservation, despite booking through Expedia. After multiple calls with Expedia, and their refusing to book a similar room and compensate for my lost time and frustration, they told me they would issue a refund and add 30 bucks to my account to rebook. I agreed out of tiredness and added a day to the reservation since we had already lost 2 hours. However, due to an issue with Expedia’s system not letting me book the same night although being selected, the booking ended up being for the following night and the night after, instead of the night I actually needed.
Once again, after several frustrating calls, neither Expedia nor the hotel was willing to resolve the issue without charging a fee. The hotel manager and the front desk staff were uncooperative and frankly showed no empathy. As a result, I had no choice but to sleep in my car that night.
When we finally checked in the next day, things did not improve. Empty shampoo, a full dehumidifier, stains on the bed sheets, hair on all the towels, and nearly empty toilet paper. Nothing was done. I requested room service the following day but they only tidied the beds. I told the front desk and he very rudely said that they were out of those stuff and I should visit the CVS down the road and empty the dehumkdifier myself. I did as the room was very humid and the dehumidifier was full of mold. The breakfast sucked too. I will not book with quality inn and Expedia ever again