The overall stay was decent however the beds were very uncomfortable, paint chipping from the walls. There were also extra charges that they did not make known on time of booking. We also couldnt use the pool or hot tub because it closed too early on a weekend was very disappointing! Wont be staying there again.
Elizabeth
於 2025 年 3 月住了 1 晚
2/10 很糟糕
Dustin
家庭旅遊
2024 年 9 月 16 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dustin
於 2024 年 9 月住了 4 晚
2/10 很糟糕
juliette
2024 年 7 月 22 日
juliette
於 2024 年 7 月住了 4 晚
2/10 很糟糕
Dora
親子旅遊
2024 年 7 月 15 日
不喜歡:員工素質
Bad experience with the reservation. I arrived to the resort and no body was in the front desk when in the application say is 24/7 front desk, not answer the phone either the emergency contact.
Dora
於 2024 年 7 月住了 3 晚
10/10 有夠讚
Hector
家庭旅遊
2024 年 7 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
Hector
於 2024 年 7 月住了 3 晚
2/10 很糟糕
Sergio
家庭旅遊
2024 年 6 月 24 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Sergio
於 2024 年 6 月住了 1 晚
10/10 有夠讚
My
家庭旅遊
2024 年 6 月 6 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
My
於 2024 年 6 月住了 2 晚
8/10 不錯哦
Sandra
2023 年 9 月 24 日
喜歡:整潔度、員工素質和設施服務
Palms is great. The shower was not. Great pressure. It would go from cold to scalding. Would not regulate to an even temperature
Sandra
於 2023 年 9 月住了 4 晚
10/10 有夠讚
Tammy
親子旅遊
2023 年 1 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The guy at the front desk was very nice the room was great and the balcony's had great views
Tammy
2/10 很糟糕
Marko
家庭旅遊, 親子旅遊
2022 年 7 月 12 日
不喜歡:整潔度和住宿環境和硬體
We checked out a day early as room was not clean and we kept getting bit at night from mosquitoes or bed bugs. The hotel manager was going to refund us the last day that we had originally planned to stay but he said he can’t since it’s bought from Expedia. He recommended calling Expedia for the refund and said that if they call him, he will let them know he doesn’t mind refunding Expedia. Expedia service was horrible! They said they called , but they didn’t .. I want the last night reservation back , even if it’s in reward points ..
Marko
於 2022 年 7 月住了 3 晚
8/10 不錯哦
MARY L
團體旅遊
2021 年 9 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location was great. Some minor upgrades is needed far as appliances
MARY L
於 2021 年 9 月住了 3 晚
8/10 不錯哦
真實旅客
商務旅客, 家庭旅遊
2021 年 7 月 21 日
喜歡:整潔度、員工素質和設施服務
Great custumer services.
真實旅客
於 2021 年 7 月住了 4 晚
8/10 不錯哦
真實旅客
2021 年 7 月 4 日
真實旅客
於 2021 年 6 月住了 6 晚
2/10 很糟糕
Rosemary,Brownsville
情侶出遊
2020 年 9 月 26 日
不喜歡:設施服務和住宿環境和硬體
No phone number for emergency room was flooding they did not want to help and we had nowhere else to go and they lied about giving us a discount and charged us full price and we had to stay in a flooded room I do not recommend this hotel
Rosemary
於 2020 年 8 月住了 4 晚
2/10 很糟糕
真實旅客
2020 年 9 月 23 日
真實旅客
於 2020 年 8 月住了 4 晚
2/10 很糟糕
真實旅客
家庭旅遊
2020 年 9 月 7 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
FAR FROM A RESORT!
OMG...Nooo!!! This place is in need of a complete gut and renovation! Units are condos with individual owners. Ours had furniture from the 80’s, the air conditioner didn’t work and the pool closed. Literally looked like an exact replica of the Golden Girl’s apartment. Final straw came when after a comped upgrade to a supposed better unit..we found BED BUGS...yes you read it right BED BUGS!!! Worst hotel experience ever!
真實旅客
於 2020 年 9 月住了 2 晚
8/10 不錯哦
真實旅客
2020 年 9 月 4 日
真實旅客
於 2020 年 8 月住了 2 晚
10/10 有夠讚
Anthony
家庭旅遊
2020 年 8 月 7 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Anthony
於 2020 年 7 月住了 2 晚
2/10 很糟糕
Jessica
家庭旅遊
2020 年 6 月 18 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Do not stay here!
We stayed at the Palms in 2019 and returned in 2020 expecting the same experience as our last. There were no staff upon checkin, our room had a broken bed, nasty floors, a blood splatter on the wall and was not what we had paid for. The pool was closed which was not listed when we made our reservation, the resort waited until we were on our way down to send out an automated phone call to let us know. It took 4 hours of our children not being able to step on the floor for hotels.com to be able to reach someone with Palms resort in order to be able to transfer us elsewhere. hotels.com did everything that they could to makeup for the insufficiency of Palms resort, Please do not ruin the first night of your vacation by booking here like we did.
Jessica
於 2020 年 6 月住了 5 晚
4/10 不太好
Jordan
家庭旅遊
2020 年 6 月 16 日
不喜歡:員工素質、住宿環境和硬體和客房舒適度
Jordan
於 2020 年 6 月住了 4 晚
6/10 一般般
真實旅客
家庭旅遊
2020 年 6 月 2 日
不喜歡:員工素質和住宿環境和硬體
It was ok no staff on duty and they dont answer the pbones at the front desk
真實旅客
於 2020 年 5 月住了 2 晚
10/10 有夠讚
真實旅客
2020 年 5 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 5 月住了 2 晚
4/10 不太好
Katelyn,Buffalo NY
情侶出遊
2020 年 3 月 18 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our hotel room was dirty. There was urine all over the toilet in the bathroom when we arrived. The beds were uncomfortable and the blankets seemed to be dirty. Staff was rude and stereotyped based on our age at check-in. Maintenance was drilling into the walls in the room next to us very early in the morning. You could hear everything in the street.
Katelyn
於 2020 年 3 月住了 4 晚
10/10 有夠讚
真實旅客
情侶出遊
2020 年 2 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great area for our honeymoon 😊 we enjoyed it to the fullest ❤️
真實旅客
於 2020 年 2 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2020 年 1 月 4 日
喜歡:員工素質
Family Christmas
Our room assignment upon arrival was not acceptable. Front desk very quickly responded and offered another room. Much better and matched our confirmation rm type. Indoor pool. closed but outdoor pool heated. Kids had fun.
Rooms need update and felt a bit uneasy in the area . Front desk agents great and very helpful.