2/10 很糟糕
David
2025 年 10 月 13 日
不喜歡：整潔度、員工素質和住宿環境和硬體
After travelling hours to arrive at the resort, we were met with several voice mails on our cell phone from a woman from the resort saying she had important info to tell us before arriving. As we missed her call, we called the resort back and they told us the call is most likely about a meeting in the morning (timeshare). Did not know we were going to a place that would offer this. At check in, the front desk girl gave us zero eye contact and wrote our room number on the key card envelope that looked like 418. We unloaded the car with all the luggage and waited for a rickety elevator to take us to the 4th floor. The wind was picking up as a storm was heading to the area. We tried the key repeatedly and it did not work. I called the resort number on the website who said let me connect you to the front desk. We stood outdoors in the cold wind for 4 minutes on hold and was disconnected! We found a number for the front desk and the same girl said we have to come back to the front (which is a car ride away)! Our luggage was sitting exposed on the ground of the 4th floor. We went back and all she said to us was..."Room 418?" and handed us another key, and walked away behind a wall divider. We drove back to the room and the key worked. We opened the door to someone already checked into our room and on the bed in the dark! We had to call the front desk again, and this time a young boy answered and said to come back to fix the problem. Our room was to be 413-it gets worse thereafter
David
於 2025 年 10 月住了 3 晚
