This eco-certified retreat balances poolside fun with relaxation opportunities, offering six different swimming spots and global cuisine that satisfies every palate
Grupotel Alcudia Pins near Playa de Muro is a family spot with six pools, including a children's waterslide. Enjoy the spa tub, terrace, and international dishes at five restaurants. Guests praise the attentive staff and comprehensive amenities.
Located in Muro, Grupotel Alcudia Pins is on the beach. Alcúdia Port and Pollensa Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de Muro and Alcúdia Beach. Traveling with kids? Consider Karting Can Picafort and Hidropark. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Muro travel guide
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
What's nearby
Playa de Muro
2 min walk - 0.2 km
Es Comú
11 min walk - 1.0 km
Alcúdia Beach
7 min drive - 5.6 km
Pollensa Port
18 min drive - 20.3 km
Alcúdia Port
9 min drive - 8.1 km
Getting around
Muro Station
19 min drive
Palma de Mallorca Airport (PMI)
54 min drive
Restaurants
Tramuntana Restaurant
3 min drive
Can Pescador
4 min drive
Buffet Restaurant
3 min walk
Gelats Artesa Valls
3 min drive
Bar Salon
2 min drive
About this property
Grupotel Alcudia Pins
Family-friendly hotel near Playa de Muro
At Grupotel Alcudia Pins, you can look forward to 2 poolside bars, a grocery/convenience store, and a terrace. Treat yourself to a manicure/pedicure or other spa services. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like basketball. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
You'll also find perks like:
2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
Free self parking
Buffet breakfast (surcharge), bike rentals, and an elevator
Luggage storage, concierge services, and a billiards/pool table
Room features
All 598 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
Bathrooms with tubs or showers and hair dryers
Mini fridges, microwaves, and coffee/tea makers
All inclusive details
All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Awards and affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 to 14 for adults and EUR 7 to 7 for children
2 poolside bars
3 bars/lounges
5 restaurants
Snack bar/deli
Restaurants on site
Green & Grill
La Bambola
Taverna
The Garden BBQ
Things to do
2 outdoor pools
Arcade/game room
Basketball
Bicycle rentals
Billiards/pool table
Children's pool
Gym
Playground
Shopping
Waterslide
Family friendly
2 outdoor pools
Arcade/game room
Children's pool
Grocery/convenience store
In-room microwave
Laundry facilities
Lifeguards on site
Mini-fridge
Playground
Snack bar/deli
Waterslide
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Housekeeping (once per stay)
Multilingual staff
Tour and ticket assistance
Business services
Computer station
Outdoors
Barbecue grill
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace
Spa
Manicures/pedicures
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
More
Designated smoking areas
Lifeguards
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bathtub or shower
Hair dryer
Private bathroom
Towels provided
Entertainment
29-inch LCD TV
Food and drink
Coffee/tea maker
Microwave
Mini-fridge
More
Air conditioning
Desk
Heating
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 60.00
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately EUR 14.00 to 14.00 for adults, and EUR 7.00 to 7.00 for children
Late check-out fee: EUR 60.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number H-PM-2637
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
Property is also known as
TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro
Frequently asked questions
Does Grupotel Alcudia Pins have a pool?
Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 10:00 AM–6:00 PM.
Is Grupotel Alcudia Pins pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Grupotel Alcudia Pins?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Grupotel Alcudia Pins?
Check-out is at 11:00 AM. Late check-out is available for EUR 60.00 (subject to availability).
Are there all-inclusive benefits at Grupotel Alcudia Pins?
Some rate plans available at this property are all-inclusive.
Where is Grupotel Alcudia Pins located?
This family-friendly Muro hotel is located on the beach, within 1 mi (2 km) of Es Comú and Playa de Muro. Alcúdia Beach is 3 mi (4.8 km) away.
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Reviews
Grupotel Alcudia Pins Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Friendly staff, great food options, fun activities for kids, nice pools and beach. Loved everything bit of our holiday and would definitely visit again!
The room was super dirty, the bathroom smell bad, outdated... the food in the restaurant was awful, every day I drive to locals coffee shops for a nice coffee.....
RICARDO
Stayed 3 nights in Sep 2025
6/10 Okay
Kent
2025/10/7
Liked: Amenities
If you are looking for a cheep place for a family or small group then this would be a great place. I booked the hotel as it gave the impression that there was secure parking on site yet when we arrived we discovered that it was just on street parking.
The room was a good size but had a stake damp smell. Luckily it was cool enough to have the windows open over night.
Highly recommend. So cheap for what they offer. Just 30meters from the beach and ocean..it can be a bit windy in this location but worth the proximity. We didn’t do the all inclusive so didn’t try the restaurants but there were food options very close. This is high traffic of kids, but it’s not loud at night as it all shuts down at good time. Would definitely stay here again.
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
The hotel is ideal for families, it was packed during the holidays and we still always managed to find a sunbed. Parking was tricky, but this was during the summer holidays, it might be easier other times in the year. Food and all inclusive is priced great and it's not bad but it's not great.
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment
Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Rebecca
Stayed 7 nights in Aug 2022
6/10 Okay
Christina
2022/8/4
Liked: Staff & service, room comfort
If you don’t have children, the hotel is not for y
If you don’t have children, the hotel is not for you. This area is full of children and not much else.
Quite old building and facilities. Simple furnishings.
Friendly staff.
Way to much noise from a stage in the evening and way to small of a pool area when you compare it to how many guests there is
Verified traveler
Stayed 7 nights in Jul 2022
4/10 Poor
Denis
2023/9/19
Disliked: Cleanliness, staff & service
Made skipped our room cleaning.
Very noisy room facing the back of the kitchen.
Wifi did not reach our room.
Denis
Stayed 2 nights in Sep 2023
6/10 Okay
Arie
2023/7/4
We found out that it was not our hotel. Around the pool it's so full with sun beds that you can barely can walk trough them. Reserve sun beds is forbidden but it happens al lot. Personal from the hotel is doing nothing about it. Also around the pool it's very noisy. The room cleaning is not so good. They forgot our room a few times. The room we had was on the opposite site of a neighboring hotel (H boulding) whit a ventilation system that was really loud 24/7 hours a day. So on the balcony that was really disturbing to hear that all day. Restaurants we din't use so no opinion about them.
Direkte adgang til god strand, gavmilde bartender, restauranten lukken kl. 21.
Med All inklusiv er der kun adgang til 2 restauranter gratis og også kun udvalgte drinks.
Buffen var som forventet inden over eller under forventninger til hvad en buffe er.
Godt og rumligt værelse.
Alex Bang
Stayed 4 nights in Sep 2025
6/10 Okay
Jouni
2025/9/25
Disliked: Staff & service
Hotelli ihan viihtyisä ja hyvällä paikalla rannalla.Huoneessa varmaan oli hometta, haisi kostealle ja vaatteet haisivat matkan jälkeen homeelle.Välipalaravintola kanssa homeessa, ei pystynyt kauaa olemaan siellä kun oli pakko päästä pois.Ruoka oli kyllä suuri pettymys,käytännössä viikon samat ruuat.All inclusive tosi sekava ja aika suppea valikoima.Mutta loma oli mukava.Vaikka moitittavaa löytyikin paljon, ruoka ja all inclusive huonoin missä me olemme olleet.
Nous avons êtes agréablement surpris avec l'hebergement.
Accès direct à la plage, piscine avec et sans toboggans. Piscine pour bebes. Il y a des activités et soirées à thèmes.
Les restaurants ont beaucoup de variété et le personnel est sympatique.