Hi, our philosophy is based on the idea of Lean Luxury. We leave away unnecessary stuff and concentrate on the most essential instead: a central location, top design and high-quality fittings - a peaceful, comfortable and clean environment in bath- and bedroom. It is really great to read that you liked that. But we are so sorry that you had a bed smell in your shower. That really should not happen, and we are taking care of this. Thanks so much for your feedback on that. We’d love to welcome you again soon – also take a look at our other Ruby destinations. Your Ruby Lilly Team

Hi Hong, thank you for your feedback. We're sorry to hear that you were unsatisfied with your stay at our hotel. Maybe you should check out our larger room categories and they will fit your needs better. Hope to nevertheless welcome you back soon. Your Ruby Lilly Team

Hey Hossein, thanks for taking the time to review your stay with us. It is very important for us that our guests feel comfortable with us, which is why we also attach great importance to cleanliness in all our hotels. To support our environment, we do offer our guests to opt-in for our Green Option – less frequent cleaning in exchange for a little perk. It seems that this option might have been chosen by you during the check-in through the tablet. Next time you stay at one of our Ruby hotels, just ask a host for assistance if you're not happy with the cleaning of your room. They will be glad to find a solution for you. We hope you'll stay with us soon again. Your Ruby Lilly Team

Hey Davide, vielen Dank für deine Bewertung. Schade, dass dir dein Aufenthalt bei uns scheinbar nicht so gut gefallen hat. Wir versuchen ständig unsere Servicequalität zu verbessern. Deshalb würden wir uns über eine kurze Erklärung freuen, was genau dich bei uns gestört hat. Detaillierte Beschreibungen darüber was vielleicht schief gelaufen ist geben uns die Möglichkeit, dies in der Zukunft besser zu machen. Vielleicht kommst du uns ja trotzdem noch einmal besuchen und gibst uns eine zweite Chance. Wir würden uns sehr darüber freuen. Dein Ruby Lilly Team

Hey Amandus, thanks for your lovely review. We’re glad to hear that you're a fan of our Lean Luxury philosophy. Our unique concept is all about shaking up the traditional hotel model and streamlining things so we can offer luxurious rooms at an affordable price. We hope to have you stay with us soon again. Your Ruby Lilly Team

Hey Tenna, thanks for taking the time to review your stay with us. We're very sorry to hear that your room wasn't as clean as it should have been. We really appreciate you taking the time to let us know, as cleanliness is a priority in all of our hotels. We're not sure what went wrong this time, but rest assured, we're looking into it and we hope you'll give us another chance some time. Your Ruby Lilly Team