Overall, the Taj Santacruz is an excellent hotel to stay in the Vile Parle, Mumbai area. Its proximity to the T1 airport terminal makes this hotel the # 1 choice for me and perhaps others. The one issue we did face is with microwave oven hygiene as we were travelling with a toddler and we had requested for a microwave oven in our room. However, once this issue was reported, the management staff at the Taj went above and beyond to help us, correct the issue and make our stay as comfortable as it could be. Great place for families and if travelling with young kids, amazing food and the runway view rooms are a stress buster!
Ashwin G
於 2025 年 7 月住了 4 晚
10/10
Awesome time, my kids loved it!
Mufaddal
於 2025 年 6 月住了 1 晚
4/10
Major problems with reservation extension in this hotel. I wanted to extend the room by one night (from July 4 to July 5). Should have been easy! No! I spoke with reception and the person confirmed my room was extended till July 5. Next morning (july 3)I went down to lobby and forgot my room key. Went to reception, they said they could not find my room extension for July 5. Then confirmed they found it and gave me my key. This morning (July 4) I got a call from reception enquiring about my checkout time! I told them my room was extended till tomorrow, July 5. They, again, could not find the extension on my reservation and said they will call back. No call! I went down to reception this afternoon after discovering my room key wasn't working. Reception told me my reservation was terminated as I was to check out today, July 4! No reservation extension was made in the system! Then she dug in further and found that my reservation as actually made from July 5-6! So she made a new booking in the system for me! 4th time the charm, I hope! Incredible ineptitude on display by the reservation team! Will not stay here again!
Anindya
於 2025 年 7 月住了 3 晚
10/10
Loved the stay
ANUP
於 2025 年 6 月住了 2 晚
2/10
Following a botch by our airline in getting us to Mumbai on time, the hotel was uncompromising on accommodating changes to our itinerary. Previously, it took several reminders to contact the hotel (including a call when I was placed on hold for 25 minutes and abandoned) to line up concierge needs.
Neeraj
於 2025 年 6 月住了 1 晚
10/10
Good property to stay
Kailash
於 2025 年 6 月住了 1 晚
10/10
Anshita
於 2025 年 4 月住了 1 晚
10/10
Ajinkya
於 2025 年 5 月住了 1 晚
10/10
Its been a pleasant stay and staff has been so friendly in accommodating the requests.
Rajesh Kumar
於 2025 年 5 月住了 1 晚
10/10
Marissa Aarti
於 2025 年 5 月住了 2 晚
2/10
Pathetic staff and service. Very rude staff behaviour. Worst Taj in India
Jigar
於 2025 年 3 月住了 1 晚
10/10
Rooms are Specious and very clean,Shower is very clean and comfortable.I always try to stay at Taj Property when I am in India.
Ajeshkumar
於 2025 年 4 月住了 1 晚
10/10
Great facilities but service levels at reception area very poor by Taj standards
M
於 2025 年 4 月住了 4 晚
10/10
Preet
於 2025 年 3 月住了 2 晚
8/10
Shirin
於 2025 年 3 月住了 1 晚
10/10
Hideki
於 2025 年 3 月住了 1 晚
10/10
Beautiful hotel, clean rooms and the staff was very helpful
Deepali
於 2025 年 3 月住了 2 晚
10/10
well located, right on the Highway and walkable from Airport
Vineet R
於 2025 年 3 月住了 1 晚
10/10
The entrance to this hotel was always an issue and still is an issue.
amul
於 2025 年 3 月住了 1 晚
10/10
Great hotel
Michael
於 2025 年 2 月住了 2 晚
10/10
Great location. Second time here. Staff is great and food is great. Kids loved the pool.