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羅托魯阿奧卡瓦海灣阿莫拉湖度假村的評分

4.5 out of 5
羅托魯阿奧卡瓦海灣阿莫拉湖度假村
366 State Highway 33, Mourea

評論

8.4

非常好

10 分，有夠讚；1000 則評論中有 446 則" "
8 分，不錯哦；1000 則評論中有 327 則" "
6 分，一般般；1000 則評論中有 144 則" "
4 分，不太好；1000 則評論中有 59 則" "
2 分，很糟糕；1000 則評論中有 24 則" "

8.4/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

6/10 一般般

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
understaffed and needs update
stayed here for two nights. lake view is nice but that's about it. the insulation is bad. fortunately neighbors' conversation was muffled and intelligible. every time a neighboring door closes it sounds like someone's slamming the door. one lamp cover in the bathroom actually overheated and cracked when i was away briefly. glass splinters scattered the bathroom sink area and a big piece landed on the floor. luckily i was not using the sink when it happened. the spa and sauna was available but both not idea. the sauna door was difficult to open and close, meaning it's often left open and never gets hot enough. one hot tub's jet system was left on for the whole night as i turned it off early in the morning. meaning no staff checked the area after they closed it off the previous night. the experience didn't meet the expectation.
於 2023 年 7 月住了 1 晚
VR Team Rotorua 於 2023年7月11日回覆
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconveniences that you experienced during your stay and do not hesitate to contact us to share more information.Regards

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 4 月住了 2 晚
VR Rotorua Team 於 2021年5月17日回覆
Dear Valued Guest, Thanks for the rating. Regards VR Rotorua Team

4/10 不太好

真實旅客

家庭旅遊
不喜歡：員工素質和設施服務
入住時櫃檯人員沒有接待並不友善，也沒有解說住宿設施與規定，浴室有點髒而且設施有點老舊，整體來說價格這麼高住宿設施與品質不好。 另外，以往在Expedia訂房價格和品質是我比較安心，可是我在網站上看到，同天入住房型與我們訂購的價格差異，竟然便宜一倍，所以我認為提早2個月訂房並沒有比較便宜，而且沒辦法保證價格，讓我很不能接受。
於 2019 年 5 月住了 1 晚
VR rotorua Team 於 2019年5月20日回覆
Dear Valued Guest, We hope this notes finds well. We have sent your feedback to the personnel concerned. We apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let us know if you want to discuss this personally. Regards, VR rotorua Team

6/10 一般般

kwok wah

不喜歡：住宿環境和硬體
次級之選
花園環境令人很舒適，但房間燈光不足及電制位不足，前台服務人員態度散漫及不友善。
於 2018 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Xiuyan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommended if you have your own transport
We spent a night there and it was wonderful. The rooms were spacious and it was very quiet. Would love to stay there again!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
景色很美的酒店
酒店很不错，有私家花园，可以办婚礼。一线湖景，基本大部分房间都可以看到湖，私密性很强，适合情侣过来度假。前台服务很到位，总体感觉很好。值得再来。

10/10 有夠讚

Emma

喜歡：整潔度、員工素質和住宿環境和硬體
This was such a beautiful and peaceful property, not too far from the shops in Rotorua. Would definitely recommend!
於 2024 年 5 月住了 2 晚
VR ROTORUA TEAM 於 2024年5月19日回覆
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 有夠讚

Iain

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel location is fantastic for a quite weekend away, right on the edge of the neighbouring lake. Friendly staff, nice rooms and amenities meant for a very pleasant stay. Would recommend!
於 2024 年 5 月住了 2 晚
VR ROTORUA TEAM 於 2024年5月19日回覆
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 有夠讚

Renee

喜歡：整潔度、員工素質和住宿環境和硬體
Very clean, comfortable room. Highly recommend. Staff were friendly and helpful
於 2024 年 5 月住了 1 晚
VR ROTORUA TEAM 於 2024年5月19日回覆
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 有夠讚

Sayad

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the experience. Breakfast was standard. Friendly staff
於 2024 年 5 月住了 2 晚
VR ROTORUA TEAM 於 2024年5月7日回覆
Dear Valued Guest,Thanks for your positive review and for giving us a perfect rating.We look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質和住宿環境和硬體
Very Happy with the service. Very Beautiful location for a Hotel.
於 2024 年 5 月住了 1 晚
VR Team 於 2024年5月3日回覆
Dear Kevin, Thank you for your feedback. We hope to see you soon. Regards,

10/10 有夠讚

Ruth

喜歡：整潔度、員工素質和住宿環境和硬體
Very pretty setting right on the lake. Great staff and wonderful food.
於 2024 年 4 月住了 1 晚
VR Team 於 2024年4月24日回覆
Dear Ruth, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards,

6/10 一般般

Suan Phaik

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Nice lake view. The mattress lacks support, sinks in.
於 2024 年 4 月住了 1 晚
VR ROTORUA TEAM 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 有夠讚

Maria

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location. We really loved the character of the hotel. The restaurant was fantastic, and staff was friendly and helpful. We had a great experience.Looooove It
於 2024 年 4 月住了 1 晚
VR Team 於 2024年4月13日回覆
Dear Maria, Wow! What a wonderful review, we genuinely appreciate your business and your trust in us. I am incredibly happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon. Thank you.Regards,

8/10 不錯哦

Xiaolu

情侶出遊
喜歡：整潔度和員工素質
love the lake side location & view.
於 2024 年 3 月住了 1 晚
VR ROTORUA TEAM 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 不錯哦

Tom

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, right on the lake. We had a ground floor room with direct access to the lake and a small patio area to sit and relax. Large, clean, comfortable room with seperate bedroom and lounge area. Nice breakfast but didnt try the restaurant in the evening.
VR ROTORUA 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 有夠讚

gilles

喜歡：整潔度、員工素質和住宿環境和硬體
un bel hotel dans un environnement tres agréable, restaurant de qualité, personnel très affable
於 2024 年 3 月住了 1 晚
VR ROTORUA 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 不錯哦

Charmaine

喜歡：整潔度和員工素質
Beds were comfortable and room was clean. No laundry bags in the bedroom, no soap by the bath. Soap was attached in the shower. No milk in the fridge for tea and coffee. Had to ask for extra glasses. Quiet setting and peaceful by the lake. Not bad overall
於 2024 年 3 月住了 1 晚
VR ROTORUA 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 不錯哦

Sandra

情侶出遊
喜歡：整潔度和員工素質
Hotel and room are dated. Shower stall is very small with no removable shower head despite the spacious bathroom. Not too clean as evidenced by the stains on bedsheet, ceiling and shower tile gouge etc. Jacuzzi with no water! About 20 minutes drive to town center where the eateries are. The road close to hotel is very dark with no street lights. Hence driving late at night was not too comfortable. Deluxe breakfast buffet. Great Lake view. Quiet and relaxing! Not too far from Te Puia.
於 2024 年 3 月住了 3 晚
VR ROTORUA 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 不錯哦

Michelle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great views. Only stayed 1 night so didn't take advantage of the amenities but restaurant, hot tub, pool and tennis courts looked nice
於 2024 年 3 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

8/10 不錯哦

Sora

於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your rating and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 有夠讚

Rijan，Grantham Farm

於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
out in the country on the lake side. Well maintained. Can recommend this hotel to others who want a relaxing stay in quality surroundings.
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

6/10 一般般

Anne Charlotte

喜歡：員工素質
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

4/10 不太好

Cam

不喜歡：整潔度、員工素質和住宿環境和硬體
It was old and tired. Things did not work well. Room was heavily bleached so we needed to sleep with door open. Staff only half interested at best. Gym was old and broken. Way overpriced and over rated. Not a good experience
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 有夠讚

Jeff

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved the view of the lake. Older hotel very presentable nice rooms . Quiet, very relaxing staff was friendly. Would recommend this to anyone we booked on Expedia no issues . Thanks
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

10/10 有夠讚

Christina

於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 有夠讚

Jasper

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lake view was amazing. Bed is comfortable. The manager Kim was polite and super helpful.
於 2024 年 2 月住了 2 晚
VR Rotorua Team 於 2024年2月10日回覆
Dear Jasper, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! I will be sure to let our staff know how much of an impact they made on your experience. We look forward to welcoming you back to the hotel soon. Regards,

8/10 不錯哦

Sin Mui

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
VR Rotorua Team 於 2024年2月8日回覆
Dear Sin, Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

10/10 有夠讚

Dean

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 有夠讚

Holly，Alicetown

喜歡：整潔度、員工素質和住宿環境和硬體
Facility is a little dated and could do with a bit of a facelift, but the staff were friendly and helpful, my room was in a good condition, and I spent a much needed restful night there with room service offered when the front desk lady realised how tired I was upon arrival.
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 不錯哦

Joe

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The units need a little updating regarding painting & cabinetry. The breakfast was wonderful.
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

4/10 不太好

Wahida

不喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 有夠讚

Tony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日回覆
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 不錯哦

MAREE

於 2024 年 1 月住了 5 晚
VR ROTORUA 於 2024年4月30日回覆
Dear Valued Guest,Thanks for your rating and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 不錯哦

Kevin

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Garden areas looked like they need a bit of work. Toilet needed fixing - constant noise all night.
於 2024 年 1 月住了 1 晚
Regards VR Team Rotorua 於 2024年1月31日回覆
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

2/10 很糟糕

Annie

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Bathroom is too old
於 2024 年 1 月住了 1 晚
Regards VR Team Rotorua 於 2024年1月31日回覆
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 不錯哦

Tamara

喜歡：整潔度、員工素質和設施服務
Stunning lake location but that makes for no alternative amenities. Excellent rooms but the pool was freezing even in summer. Good range of gym equipment but some of it needs minor repairs.
於 2024 年 1 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日回覆
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 有夠讚

Nitin，San Jose

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful lake front hotel! Nice big rooms, delicious breakfast.
於 2024 年 1 月住了 2 晚
VR Rotorua Team 於 2024年1月22日回覆
Dear Nitin,Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

6/10 一般般

Sophie

情侶出遊
喜歡：員工素質
Had a nice stay
於 2024 年 1 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日回覆
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 有夠讚

Phil

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful place
於 2024 年 1 月住了 1 晚
VR Team 於 2024年1月31日回覆
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

6/10 一般般

Jasmeen

情侶出遊
喜歡：員工素質
於 2024 年 1 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日回覆
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 有夠讚

Qi

於 2024 年 1 月住了 2 晚
VR Team 於 2024年1月31日回覆
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 有夠讚

Harleen

於 2024 年 1 月住了 4 晚
VR Team 於 2024年1月31日回覆
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 有夠讚

ambur

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My room was absolutely gorgeous and the view was even better! Staff was extraordinary and beyond helpful.
於 2024 年 1 月住了 1 晚
VR Team 於 2024年1月31日回覆
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

2/10 很糟糕

Jack

於 2024 年 1 月住了 3 晚
Regards VR Team Rotorua 於 2024年1月31日回覆
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 有夠讚

Mayumi

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Great view
Great view Nice big bath I really enjoyed
於 2023 年 12 月住了 2 晚
VR Team 於 2024年1月31日回覆
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

4/10 不太好

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Disappointed
Dirty and stained toilet, poor cleanness standards. Webs and mould on windows and curtains. Dead insects everywhere. Very disappointed with the condition of the room for over $300 a night on a twin room. Only good thing is the lake view looking out.
於 2024 年 1 月住了 1 晚
Regards VR Team Rotorua 於 2024年1月31日回覆
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 有夠讚

Sheryl

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy to find Friendly and helpful staff
於 2023 年 12 月住了 1 晚
VR Team 於 2024年1月31日回覆
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!