Very disappointed with this hotel and will not return. We arrived and left shortly afterward to meet friends for dinner, but the door to our room would not lock. It is an electronic keypad lock. The locking feature did not work. A hotel employee called the manager who was offsite and they assured me that they would fix it. We took our valuables with us, but left our suitcases. When we returned hours later the door was still unlocked. Anyone could have entered our room while we were gone. Fortunately, the deadbolt lock did work while we stayed in the room overnight.
The next morning, while taking a shower, and having my head totally lathered up in shampoo, the water stopped. Completely! Not even a dribble or drop! Funny now, maybe, but I was ripping mad at the time. After about 3-4 minutes the water came back on. It was a long 3-4 minutes not knowing whether or when the water would come back on. Furthermore, we were on our way to attend a Memorial service, so that made this situation even more difficult.
But wait! There’s more. The room was dirty. The floor had not been vacuumed in a while and there were crumbs, or something, on the little dinette table in the room.
Lastly, nobody ever followed up about the door not being fixed as promised. When we checked out in the morning, nobody was at the front desk to speak to. You simply checkout using a tablet on the counter. No need to speak to an unhappy customer I guess. Terrible experience.