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芒特普萊森特-查爾斯頓凱藝飯店的評分

2.5 out of 5
芒特普萊森特-查爾斯頓凱藝飯店
310 Johnnie Dodds Blvd., Mount Pleasant, SC

評論

8.0

非常好

10 分，有夠讚；1002 則評論中有 416 則" "
8 分，不錯哦；1002 則評論中有 306 則" "
6 分，一般般；1002 則評論中有 137 則" "
4 分，不太好；1002 則評論中有 75 則" "
2 分，很糟糕；1002 則評論中有 68 則" "

8.0/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

David

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
We were conveniently located to so many sites . The grounds were well maintained and I really enjoyed the pool. Our room had been updated and was clean. My only recommendation is to replace the carpet which was a little dirty with laminate flooring for easy cleaning.
於 2024 年 5 月住了 5 晚

10/10 有夠讚

David

喜歡：整潔度和員工素質
Friendly, clean, courteous, good value.
於 2024 年 3 月住了 1 晚

6/10 一般般

Cathy

喜歡：員工素質
Staff was very friendly. Helpful only reason not 4 stars is that everything's was very basic
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Marie，Westminster

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was clean. The breakfast was great and it was very easy to get to downtown Charleston from there.
於 2024 年 4 月住了 2 晚
GM 於 2024年5月27日回覆
We thank you very much and hope to see you again.

6/10 一般般

Garen

情侶出遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Rooms smelled musty or moldy
於 2024 年 5 月住了 3 晚
GM 於 2024年5月27日回覆
I am very sorry for the inconvenience. Thank you for letting us know so wthat we can look into the issue and make necessary corrections.

10/10 有夠讚

Eduard

喜歡：設施服務
Muy bueno el ospedaje
於 2024 年 5 月住了 1 晚
GM 於 2024年5月27日回覆
We thank you very much and hope to see you again.

10/10 有夠讚

Phyllis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was very clean. Will stay again.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月27日回覆
We thank you very much and hope to see you again soon.

6/10 一般般

Tina

情侶出遊
喜歡：整潔度和員工素質
Clean and good place to stay for a night or two. Property is well-lit at night and in a fairly quiet area while also close to downtown Charleston.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月22日回覆
We thank you very much and hope to see you again.

8/10 不錯哦

Timothy

喜歡：整潔度和住宿環境和硬體
Excellent breakfast choices. Door to room had gap which allowed humid air to permeate room.
於 2024 年 5 月住了 4 晚
GM 於 2024年5月22日回覆
I am very sorry about that we will continue to work to make necessary corrections and hope to see again soon.

8/10 不錯哦

Robin

Very clean, office manager very helpful and informative
於 2024 年 5 月住了 1 晚
GM 於 2024年5月22日回覆
Thank you so much and please do visit with us again if your in the area.

6/10 一般般

Khaalida lynn

商務旅客, 家庭旅遊
不喜歡：員工素質和設施服務
Check in was horrible . Agent continued to run my card then realized I pre paid.. I pray that the deposit goes back and it wasn’t multiple deposits on my card. Agent complained about checking in guest..hospitality and at least a pleasant attitude was none existent…200 dollars a night to be treated like a burden was not what I was expecting.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月22日回覆
I am very sorry that you had this negative interaction. This is not how our agents are trained. We will continue to work to make necessary corrections and hope to see again soon.

10/10 有夠讚

alan

喜歡：整潔度、員工素質和住宿環境和硬體
👍
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
We thank you very much and hope to see you again.

6/10 一般般

Gordon

喜歡：整潔度、員工素質和住宿環境和硬體
Good location. Good breakfast. Clean.
於 2024 年 5 月住了 3 晚
GM 於 2024年5月20日回覆
We thank you very much and hope to see you again.

8/10 不錯哦

Dana

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very personable staff and the room was very clean!! Would definitely stay here again!
於 2024 年 5 月住了 2 晚
GM 於 2024年5月20日回覆
We thank you very much and hope to see you again.

8/10 不錯哦

Lynn A

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Mold on bathroom tile in shower. Strong smell of perfume in the room. Noisy air conditioner. Otherwise fine!
於 2024 年 5 月住了 2 晚
GM 於 2024年5月15日回覆
I am very sorry for the issues you had. I will loook into this and make necessary corrections. We do hoprmyou will visit again.

2/10 很糟糕

Marilyn

商務旅客
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Staff rude and uncooperative. Key unlocked door but door stuck and had to move hanlde and shove on door to open. Cannot use available htmi port for firestick. Staff was rude when i asked if there was something i could do. Batteries needed to be replaced in remote and she told me i had to come to office and my room in very back
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
I am very sorry for the inconvenience you had. I will share with staff to make sure we are handling these issues correctly.

10/10 有夠讚

Daiva

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was comfortable. Breakfast had many options that pleased everyone in our group.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月22日回覆
Fanatastic! I am glad we were able to accommodate all in your party. Please come see us again.

8/10 不錯哦

Anne

情侶出遊
喜歡：整潔度
Hotel & pool area was very clean.
於 2024 年 5 月住了 3 晚
GM 於 2024年5月13日回覆
We thank you and hope to see you again soon.

10/10 有夠讚

Herbert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had a long hard day of driving and just wanted to relaxe. I misunderstood some details and the friendly staff made sure i was taken care of. I was very pleased the room was clean, quite, and comfortable. The breakfast was good . Staff was very professional. I would definitely recommend the stay there. It is perfectly positioned for a visit to the beautiful city of Mt. Pleasant. Thank you. The Moore family
於 2024 年 5 月住了 1 晚
GM 於 2024年5月9日回覆
We sincerely appreciate and value your feedback Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 不錯哦

Peter，Clover

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
This place was decent for the price. It got a little loud at night due to some guests being outside partying, but it wasn’t the worst thing. The location is perfect.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月9日回覆
We sincerely appreciate and value your feedback Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 一般般

Maryanne

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
The quality of the hotel was not very good. I do not remember a Quality Inn in this poor of condition. The staff was friendly though.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月9日回覆
I am very sorry for the inconvenience you had. We are working on property improvements and hope you will try us again.

6/10 一般般

Elaine，Bridgewater

家庭旅遊
Average at best.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月6日回覆
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 不錯哦

Jennifer

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean, the breakfast was excellent for a hotel breakfast and the staff were pretty nice!
於 2024 年 5 月住了 3 晚
GM 於 2024年5月6日回覆
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 很糟糕

Wenrong

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
When we check in at 3pm, the room was not ready and we waited for 1 hour. And no one let me know when it was ready. I have to ask again and again. And they didn't be nice and show respect to us. Just tell me I DON'T KNOW when it was ready. And when I ask how I can know when it would be ready, the answer was still I DON'T KNOW.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月6日回覆
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 有夠讚

matt

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
GM 於 2024年5月6日回覆
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 有夠讚

Jenny

團體旅遊
喜歡：整潔度、員工素質和設施服務
Great place to stay centrally located to beaches and downtown Charleston.
於 2024 年 4 月住了 2 晚
GM 於 2024年5月6日回覆
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 一般般

James

不喜歡：整潔度、員工素質和住宿環境和硬體
Don’t desk employee was having a rough day? Kinda rude and seemed like she had better things to do
於 2024 年 4 月住了 1 晚
GM 於 2024年4月30日回覆
I am very sorry for the inconvenience you had. I will speak with desk clerks to ensure we are treating guest with respect and being courteous. We do hope you will give us another try.

2/10 很糟糕

jeffrey

家庭旅遊
They had to re key our cards 3 times. We got locked out of room twice. Room was clean but old looking. Bathroom wasn’t filthy but wasn’t close to clean.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月30日回覆
I am very sorry for the issues and will work hard to resolve the problem. We do hope you will visit again.

10/10 有夠讚

Gurcharan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked the welcome and professional front desk even at 1030 in the night. The lady was very nice and directed me to Coffee kiosk and asked me if Ibwabted more water bottles. Small courtesies go a long way.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月30日回覆
We thank and appreciate you so much. We hope you will visit again soon.

10/10 有夠讚

mary

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Faith the woman at the front desk was very helpful and friendly. The kids had fun in the pool. We would stay here again.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月30日回覆
We thank you so much and hope you will visit again soon.

10/10 有夠讚

Roy，Mactier

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great location
於 2024 年 4 月住了 3 晚
GM 於 2024年4月29日回覆
We thank you for staying with us and hope to see you again

6/10 一般般

Andre

喜歡：住宿環境和硬體
不喜歡：員工素質
於 2024 年 4 月住了 1 晚
GM 於 2024年4月29日回覆
We thank you for staying with us and hope to see you again.

10/10 有夠讚

Linda

於 2024 年 4 月住了 1 晚
GM 於 2024年5月20日回覆
Awesome! We thank you very much and hope to see you again.

10/10 有夠讚

Rebecca

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2024 年 4 月住了 2 晚
GM 於 2024年4月29日回覆
We thank you for staying with us and hope to see you again.

8/10 不錯哦

Paige

於 2024 年 4 月住了 1 晚
GM 於 2024年5月17日回覆
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 一般般

Tammy

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Our stay was fine but we were afraid to take off our shoes & walk on the carpet in our room as it felt damp & dirty
於 2024 年 4 月住了 1 晚
GM 於 2024年4月26日回覆
Very sorry for the issue. We willlook into it and make corrections. We do hope you will visit with us again.

10/10 有夠讚

Marybeth

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved everything, we will come again.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月26日回覆
We thank you so much and look forward to you coming again.

10/10 有夠讚

David

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful area right near main highways.
於 2024 年 4 月住了 4 晚
GM 於 2024年4月26日回覆
Thank you and please do come visit again.

10/10 有夠讚

Adriana，college point

團體旅遊
The hotel was clean, friendly, faith was very helpful and funny. The pink lemonade was great.
於 2024 年 4 月住了 6 晚
GM 於 2024年4月26日回覆
Thank you so much and please come visit again.

10/10 有夠讚

Ellen E.

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
This hotel is very close to everything that Charleston has to offer in a very quiet, safe setting.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月26日回覆
We thank you so much and hope to see you again.

10/10 有夠讚

Auburn

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was clean and the staff were really nice!! The breakfast was actually one of the best I’ve had in a hotel!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月24日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mt. Pleasant - Charleston. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 不錯哦

Julie

家庭旅遊
喜歡：整潔度和員工素質
First room, blind didnt close completely. Went to desk and asked for a new room. This was cheerfully done by the staff. Breakfast was good and tasty. Three out of 4 ice machines didnt work.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月23日回覆
I am very sorry for the issue with the ice machines. I will look into this and make corrections. WE do hope you will visit again.

10/10 有夠讚

Hunter

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a good place to stay if you have a tournament at Shipyard 16-20 min drive to the park.
GM 於 2024年4月23日回覆
Glad you had a good visit ,hope to see you next tournament.

10/10 有夠讚

Linda B，Winston-Salem

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a great stay here, very clean and had a wonderful breakfast.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月23日回覆
We thank you so much and cant wait to have you back with us.

4/10 不太好

Tiffany

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和設施服務
Housekeeping was wonderful. Front desk not friendly never greeted. Would not allow you to check in even with early check in until 3 pm. My moms room was available since esrly morning and they still made her wait until 3 and we even requested esrly check in. Asked for towels and was told have to get from housekeeping asked where i could find them. Was told not sure when they even arrive.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月23日回覆
I am very sorry for the confusion. When requesting an early check in, it is just that a request. The desk ladies cant check you in until housekeeping gives the all clear. I will speak with the staff and make sure they are relaying room availability correctly as well as linen request. I thank you for taking the time to let us know of the inconvenience and we will work hard to correct these infractions so that it does not continue to happen. We do hope you will give us another try.

10/10 有夠讚

gene

喜歡：整潔度、員工素質和住宿環境和硬體
Clean and comfortable.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月23日回覆
We thank you so much and cant wait to have you back with us!!

10/10 有夠讚

Ann-Marie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome stay
於 2024 年 4 月住了 3 晚
GM 於 2024年4月20日回覆
We thank you very much and hope to see you again!

10/10 有夠讚

Teresa，Tremonton

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I little expensive for an average hotel.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月18日回覆
We thank you for staying with us and hoepe to see you again.

6/10 一般般

Jemma

親子旅遊
Bathtub was old and faucet was broken. We stayed for 2 days and both kids were sick after 1 night. Mold I’m assuming
於 2024 年 4 月住了 2 晚
GM 於 2024年4月18日回覆
I am very sorry for the issues you had. We thank you for letting us know. We will look inot the concerns you shared and make adjustments and corrections where needed.We thank you for staying with us and hope to see you again.

10/10 有夠讚

Laura

喜歡：整潔度、員工素質和住宿環境和硬體
Nice place for a couple nights!
於 2024 年 4 月住了 2 晚
GM 於 2024年4月18日回覆
We thank you for staying with us and hoepe to see you again.