2/10 很糟糕
Brittney
親子旅遊
2026 年 4 月 19 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Upon arrival we were informed that our reservation had been canceled. They indicated that they had no phone number to call me on despite being listed in my reservation. They no longer had the room I reserved available, and gave us another that was smaller than we needed. The refrigerator didn’t work and there was water seeping out of the floor tiles. We reported it to the front office immediately, they told us that they would do a Help ticket to maintenance. The next morning, I reminded the front desk that we had issues, and eight hours later upon returning maintenance, had not come to our room and was gone for the day. The phone in the room did not work so we had to walk to the front desk for every request. As we needed to use the sofa bed, we also had to use the spare bedding, which was not a full set and we had to go ask for more sheets.
Truly one of the worst stays I’ve had at a Marriott hotel.
Brittney
於 2026 年 4 月住了 2 晚