1. Shower malfunction: The water temperature in the shower could not be adjusted. A staff member came to inspect and confirmed that the shower was damaged and could not be repaired promptly. As a result, we had to pack our luggage and move to Room 1102 at midnight, which was highly disruptive and negatively impacted our experience.
2. Leftover tray: Upon entering Room 706, we found a tray with leftover food from a previous guest left outside the door, blocking our way into the room. Even after returning around 9:00 PM, the tray had not been removed. We had to call the front desk to have it taken away.
3. Room maintenance issues: One of the charging outlets in Room 706 was not functioning, and the light in front of the mirror was also broken.
4. No communication from the hotel: We were also told that a supervisor would follow up with us the next day to discuss compensation. Unfortunately, we received no follow-up — neither by phone, email, nor in person — during the remainder of our stay. When we checked out on June 30, we mentioned this again to the front desk and asked why no supervisor had contacted us. The staff member at checkout said she would leave another note and that the supervisor would be in at 1:00 PM and follow up with us after that. However, we still have not received any communication. We also sent an email (see attached) to the front desk supervisor, who has not replied since.