Emplacement central, personnel compétent et serviable (accueil top), chambre pratique et moderne, cours intérieurs chouette, petit déjeuner correct
Sandrine
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Yvan
2025 年 2 月 8 日
Yvan
於 2025 年 1 月住了 1 晚
2/10 很糟糕
真實旅客
家庭旅遊
2023 年 12 月 12 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
we were told that we had no reservation
When we arrived at the hotel we were told that we had no reservation. Our trip was a family trip with two children. We showed them the photocopy of the reservation, they were not satisfied and demanded that I show them the original email (on my mobile phone) and that I call my tour operator, which I did.
Finally they put me up (after three hours at the hotel reception) in a hotel that did not have the characteristics I had chosen. The hotel in question was under construction (Novotel). The tour operator commented that the taxi journeys had to be paid for by the contracted hotel. The taxi driver told us that we had to pay for them ourselves. I am still waiting for reimbursement.
It is terrible to arrive at a long booked hotel with two children and have no accommodation. I think this kind of overbooking practices should be highly punishable by law.