外觀

Hampton Inn Monticello的評分

2.5 out of 5
Hampton Inn Monticello
29 Golden Ridge Road, Monticello, NY

評論

9.4

好極了

10 分,有夠讚;339 則評論中有 266 則" "
8 分,不錯哦;339 則評論中有 48 則" "
6 分,一般般;339 則評論中有 14 則" "
4 分,不太好;339 則評論中有 4 則" "
2 分,很糟糕;339 則評論中有 7 則" "

9.8/10

整潔度

9.6/10

員工素質

9.2/10

設施服務

9.6/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Chris

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean
於 2024 年 5 月住了 1 晚
front desk 於 2024年5月22日回覆
We’re delighted to hear that you found our place very clean! We take great pride in maintaining a spotless environment for our guests. Thank you for sharing your experience, and we hope to see you again soon!

10/10 有夠讚

Marielle,Cooperstown

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean, modern, nice facilities. Friendly staff
於 2024 年 5 月住了 1 晚
front desk 於 2024年5月22日回覆
Thank you for your kind words! We’re thrilled to hear that you enjoyed our clean, modern facilities and found our staff to be friendly. It’s always our goal to provide a welcoming environment and top-notch service. We look forward to your next visit!

10/10 有夠讚

John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This 18-month-old hotel was very solid,clean, and convenient. It had a nice bralfast buffet. I recommend thks hotel.
於 2024 年 5 月住了 1 晚
Guest Services 於 2024年5月14日回覆
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be solid, clean, and convenient during your stay. Maintaining a high standard of cleanliness and providing a comfortable environment for our guests are priorities we take very seriously, and we're glad that you noticed and appreciated these aspects of your visit.We're also delighted that you enjoyed our breakfast buffet. Offering a variety of delicious options to start the day off right is important to us, and we're pleased that you found it to your liking.Your recommendation means a lot to us, and we're grateful for your support. Should your travels bring you back to the area, we would be honored to welcome you again and provide you with another wonderful experience.

8/10 不錯哦

Cierra&Chris Rodriguez's

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very neat/clean, affordable convenient
於 2024 年 5 月住了 2 晚
Team Hampton Monticello 於 2024年5月10日回覆
Cierra & Chris Rodriguez, thank you for choosing to stay with us and for taking the time to leave your review. We're delighted to hear that you found our accommodations neat, clean, and convenient. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future!

10/10 有夠讚

Dorota,Brooklyn

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean
於 2024 年 5 月住了 1 晚
Guest Services 於 2024年5月6日回覆
It's wonderful to hear that you found our hotel to be very clean, Dorota! Thank you for taking the time to share your experience with us. We strive to provide a clean and comfortable environment for all our guests, and we're delighted that we met your expectations. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again soon!

10/10 有夠讚

Susan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Professional engaging staff. Rooms clean and neat as was the breakfast area. The eating options for lunch and dinner is fast food; it would be beneficial to have Ruby Tuesday or Longhorn Steak House.
於 2024 年 4 月住了 1 晚
front desk 於 2024年5月2日回覆
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you found our staff professional and engaging, and that our rooms and breakfast area met your expectations for cleanliness and neatness.We appreciate your feedback regarding dining options. While we currently offer a variety of fast food choices, we understand the desire for more sit-down restaurants like Ruby Tuesday or Longhorn Steak House. Your suggestion is valuable to us, and we will certainly consider it as we continuously strive to improve our guest experience.Thank you again for your review, and we hope to welcome you back in the future for an even more satisfying stay.

10/10 有夠讚

Jose

喜歡:整潔度、員工素質和住宿環境和硬體
Good service.
於 2024 年 4 月住了 1 晚
front desk 於 2024年5月1日回覆
Hello Jose , Thank you so much for the honest feedback we are very pleased to hear you enjoyed the stay. We hope to see you again soon. Thank you for choosing Hampton!

10/10 有夠讚

Megan

喜歡:整潔度、員工素質和住宿環境和硬體
The hotel was very clean and comfortable and the staff very friendly.
於 2024 年 4 月住了 1 晚
front desk 於 2024年5月1日回覆
Hello Megan, Thank you so much for the honest feedback we are very pleased to hear you enjoyed the stay and everything was to your liking. Thank you for choosing Hampton and we hope to see you again.

10/10 有夠讚

Jennifer

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice and well kept
於 2024 年 4 月住了 1 晚
front desk 於 2024年4月29日回覆
Thank you Jennifer for the honest feedback we are so pleased to hear you enjoyed the stay and hope to see you again! Thank you for choosing Hampton!

8/10 不錯哦

Robert

於 2024 年 4 月住了 1 晚
front desk 於 2024年5月22日回覆
Hello Robert, Thank you for taking the time to leave a review and for your honest response. We are very happy to hear that you enjoyed your stay with us! Hope to see you again soon!

10/10 有夠讚

Jeanne

於 2024 年 4 月住了 1 晚
front desk 於 2024年5月15日回覆
Thank you for the feedback we are very happy to see you enjoyed the stay. Look forward to seeing you again!

10/10 有夠讚

Deirdre,Monticello

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Property was well kept and the staff were friendly
於 2024 年 3 月住了 3 晚
Hampton Inn Monticello 於 2024年4月17日回覆
Thank you Deirdre for the stellar review, we appreciate your business as well as your feedback, and hope to see you again in the future.

10/10 有夠讚

Theresa,Portland

喜歡:整潔度、員工素質和住宿環境和硬體
The staff was welcoming and warm. Room was clean, and the bed was VERY comfortable!
於 2024 年 4 月住了 1 晚
front desk 於 2024年4月17日回覆
Hello Theresa, Thank you so much for the honest feedback we are so pleased to hear you enjoyed the stay. Thank you for choosing us we hope to see you again!

10/10 有夠讚

aleksandr

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was very, very good. Only I don't know why, bathroom door doesn't have a handle from inside to the door.
於 2024 年 4 月住了 1 晚
front desk 於 2024年4月15日回覆
Thank you so much for the feedback we do apologize for the inconvenience and hope next time we can make the stay better for you! hope to see you again.

10/10 有夠讚

ehud

於 2024 年 4 月住了 1 晚
Guest Services 於 2024年5月6日回覆
Thank you, Ehud, for your perfect rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. If there's anything specific you enjoyed about your stay or if there are any areas where we can further improve, please feel free to let us know. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

4/10 不太好

James

商務旅客, 家庭旅遊
不喜歡:整潔度和設施服務
We arrived late after working long hours and noticed blood stains on the bedding that was definitely old. Was so tired i didnt call down and just used a sheet till i checked out and told them. There response was no that cant be right we double check with a supervisor. I find that not to be true. Why would supervisor be in each room to watch for cleanliness and make bad twice. I wont stay again
於 2024 年 4 月住了 2 晚
Team Hampton Monticello 於 2024年4月13日回覆
Dear [Reviewer],Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointing experience you had with the cleanliness of your bedding. Your comfort and satisfaction are of utmost importance to us.We understand your frustration with the response you received, and we apologize for any confusion it may have caused. Allow us to clarify that our housekeeping supervisor conducts thorough checks of each room to ensure they meet our high cleanliness standards before being assigned to incoming guests. Our intention in mentioning the supervisor's involvement was to assure you that we take cleanliness seriously and that we would investigate the issue further to address your concerns appropriately.Please rest assured that we have taken your feedback into consideration and are working diligently to prevent similar occurrences in the future. We value your patronage and sincerely hope that you will reconsider staying with us in the future. Should you decide to give us another chance, we will do everything in our power to ensure that your next stay is nothing short of exceptional.If you would like to discuss your experience further or if there is anything else we can assist you with, please feel free to contact us directly. Your satisfaction is our utmost priority, and we are committed to making things right.Warm regards,Kaleigh A.Front Desk Manager

10/10 有夠讚

EILEEN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall great experience
於 2024 年 4 月住了 1 晚
front desk 於 2024年4月10日回覆
Thank you Elleen for the feedback we appreciate it and are very happy to hear you enjoyed the stay hope to see you again!

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
front desk 於 2024年4月10日回覆
Thank you, David, for the feedback we are very happy you enjoyed the stay our team hopes to see you again!

10/10 有夠讚

Darcell

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
front desk 於 2024年3月19日回覆
Hello Darcell thank you so much for staying with us! We are very grateful to hear you enjoyed the stay and look forward to seeing you again.

10/10 有夠讚

Amanda

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2024 年 3 月住了 2 晚
Guest Services 於 2024年3月17日回覆
Thank you for choosing Hampton by Hilton Monticello, we are thrilled you enjoyed your stay and hope to see you again soon

10/10 有夠讚

Eugene

商務旅客
喜歡:設施服務
The staff was friendly and very helpful. The room was clean and inviting.
於 2024 年 3 月住了 2 晚
front desk 於 2024年3月14日回覆
Thank you Eugene for the feedback! we are very pleased to hear you enjoyed the stay and hope to see you again on your next trip to Monticello!

10/10 有夠讚

Karis

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property was super clean and everyone was very friendly!! Would choose this hotel again
於 2024 年 3 月住了 2 晚
front desk 於 2024年3月14日回覆
Thank you Karis for your feedback! We are very happy to hear that you enjoyed your stay with us! Hope to see you again on your next visit to Monticello!

6/10 一般般

Marie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was fine but Expedia screwed up. When I went to Check in the hotel could not find my rerservation. The manager, Ricky, went above and beyond to correct. Turns out Expedia never transferred the reservation over to the hotel. Ugh. Ricky went out if his way to make everything right and comfortable for me and my guests. All good thanks to Ricky, hotel staff.
於 2024 年 3 月住了 1 晚
Kaleigh 於 2024年3月5日回覆
Thank you for your feedback. So glad Ricky stuck to our "make it right" initiative. Here at Hampton Inn, making you happy makes us happy! We look forward to your future stays with us!

10/10 有夠讚

Keith

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Walls are a bit thin if your a light sleeper.. other than that it was great.
於 2024 年 3 月住了 1 晚
front desk 於 2024年3月4日回覆
Thank you so much for your feedback! We are very pleased to hear you enjoyed your stay. Hope to see you again soon. Thank you for choosing Hampton.

10/10 有夠讚

yaacov

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel. the staff is very friendly. we will be back
於 2024 年 3 月住了 1 晚
front desk 於 2024年3月4日回覆
Thank you so much for your feedback! We are very pleased to hear you enjoyed your stay. Hope to see you again soon. Thank you for choosing Hampton.

10/10 有夠讚

franc

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
A customer will never appreciate hotel until they visit you.
於 2024 年 2 月住了 1 晚
Kaleigh 於 2024年3月2日回覆
Thank you for the compliment, we truly appreciate it, and hope you thoroughly enjoyed your stay with us. We look forward to your next visit to Monticello.

10/10 有夠讚

Ruby

於 2024 年 2 月住了 2 晚
Team Hampton Monticello 於 2024年3月22日回覆
Thank you for your feedback !

8/10 不錯哦

Anastasia

於 2024 年 2 月住了 3 晚
Team Hampton Monticello 於 2024年3月22日回覆
Thank you so much for your response, We hope you enjoyed your stay!

10/10 有夠讚

Stephanie

家庭旅遊
Great stay
於 2024 年 2 月住了 2 晚
front desk 於 2024年2月20日回覆
Thank you so much for staying with us we are so glad you enjoyed the stay. Hope to see you again soon!

8/10 不錯哦

Luis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice clean rooms and friendly staff. Very convenient.
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月20日回覆
Thank you so much for staying with us we are so glad you enjoyed the stay. Hope to see you again soon!

10/10 有夠讚

Keisha

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really loved the location, price, convenience, friendliness of front desk staff and my overall stay was just perfect!
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月20日回覆
Thank you so much for staying with us we are so glad you enjoyed the stay. Hope to see you again soon!

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質和住宿環境和硬體
Nice hotel
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月20日回覆
Thank you so much for staying with us we are so glad you enjoyed the stay. Hope to see you again soon!

10/10 有夠讚

Nino

於 2024 年 2 月住了 1 晚
Team Hampton Monticello 於 2024年3月22日回覆
We appreciate your business, and your feedback, hope to see you again soon!

8/10 不錯哦

Dean

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
tHe hotel is clean and quiet and easy parking. Staff is friendly
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月16日回覆
Thank you so much for the feedback! we are very happy you enjoyed the stay. Hope to see you again soon.

10/10 有夠讚

Ann Marie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing!!!
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月8日回覆
Thank you so much for the feedback we are very happy you enjoyed your stay! and hope to see you again!!

8/10 不錯哦

Anthony

喜歡:整潔度
於 2024 年 1 月住了 2 晚
front desk 於 2024年2月8日回覆
Thank you so much for the feedback we are very happy you enjoyed your stay! and hope to see you again!!

10/10 有夠讚

CHRISTINE

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
front desk 於 2024年2月8日回覆
Thank you so much for the feedback we are very happy you enjoyed your stay! and hope to see you again!!

10/10 有夠讚

Mervet

喜歡:整潔度和設施服務
於 2023 年 12 月住了 1 晚
front desk 於 2024年2月8日回覆
Thank you so much for the feedback we are very happy you enjoyed your stay! and hope to see you again!!

10/10 有夠讚

Louis

於 2024 年 1 月住了 1 晚
front desk 於 2024年1月18日回覆
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

10/10 有夠讚

Erik

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
front desk 於 2024年1月18日回覆
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

10/10 有夠讚

Timothea Corazon

家庭旅遊
喜歡:設施服務
I love how our room is so clean and the breakfast area. And close proximity to grocery stores such as Shoprite and Walmart.
於 2024 年 1 月住了 1 晚
front desk 於 2024年1月18日回覆
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

8/10 不錯哦

Julie Mae

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
front desk 於 2024年1月18日回覆
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

10/10 有夠讚

Janine

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
front desk 於 2024年1月18日回覆
Thank you so much for staying with us! We are very happy you enjoyed your stay and hope to see you again!

10/10 有夠讚

Anastasia

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
front desk 於 2024年1月12日回覆
Thank you so much for the review and feedback we are so glad you enjoyed your stay. Hope to see you again.

10/10 有夠讚

scott

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good overall stay
於 2024 年 1 月住了 1 晚
front desk 於 2024年1月9日回覆
Thank you so much for staying at our hotel. We are very happy you enjoyed your stay and hope to see you again!!

10/10 有夠讚

robert

喜歡:整潔度、員工素質和住宿環境和硬體
I would like a refund for my second night due to impending snowstorm that second night.
於 2024 年 1 月住了 2 晚
Kaleigh 於 2024年1月19日回覆
Please call the hotel directly to discuss this matter. We appreciate your feedback and hope you enjoyed your stay.

10/10 有夠讚

Harbrinder

於 2024 年 1 月住了 1 晚
front desk 於 2024年1月9日回覆
Thank you so much for staying at our hotel. We are very happy you enjoyed your stay and hope to see you again!!

6/10 一般般

Miryam

家庭旅遊
喜歡:員工素質和住宿環境和硬體
The sheets feels don’t clean properly, so wrinkles , king size bed need king size pillows , at list queen size pillows , one alarm all night long .
於 2024 年 1 月住了 1 晚
front desk 於 2024年1月9日回覆
Hello thank you for staying at our hotel I apologize about the inconvenience and hope we can make the stay more comfortable next time. Thank you for the feedback.

10/10 有夠讚

Gary

於 2024 年 1 月住了 1 晚
front desk 於 2024年1月9日回覆
Thank you so much for staying at our hotel. We are very happy you enjoyed your stay and hope to see you again!!

8/10 不錯哦

Amanda

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
front desk 於 2024年1月9日回覆
Thank you so much for staying at our hotel. We are very happy you enjoyed your stay and hope to see you again!!