When we checked into our room, we were surprised to find that it lacked a cooktop or any facilities to prepare meals for our baby. This was especially disappointing because the suite’s photos clearly showed a cooktop, and the primary reason we chose and paid for a suite was the ability to cook.
We raised this issue with the staff, pointing out the misleading listing and the inconvenience it caused. Unfortunately, they were neither responsive nor helpful. They did not acknowledge the discrepancy, take responsibility, or offer any resolution to improve our experience.
If you value accurate listings, good customer service, and genuine hospitality, please avoid this place.